Core Windows & Mac Tech and PM with 93% First Call Resolution

Experienced client-facing IT Technician skilled in technical support, project coordination, and vendor management since mid-2024. Transitioned from on-site to remote work after relocating but seeks a hybrid or in-person role to leverage strong communication and customer service skills. Proficient in process documentation, client/vendor coordination, and migrations (Windows 11, Microsoft 365, domain/identity management). Hands-on with Intune, Azure VMs, Active Directory, server maintenance, and hardware setup. Supported diverse industries handling Tier 1 and 2 tickets plus projects. Familiar with ConnectWise, IT Glue, and MTX. Targeting $65K+ in a hybrid or onsite role within the five boroughs.