Hands-on Service Delivery Manager_Test

Vernon has over 6 years of MSP service delivery leadership, overseeing a global team of 50+ across 50+ client locations while acting as the primary client liaison. He blends leadership with hands-on architecture: daily Microsoft 365/Entra administration, client kickoffs and training, solution design, and regular onsite work (typically 2–3 days per week). Earlier engagements include security analysis for the U.S. Department of Veterans Affairs and enterprise messaging/security work for a Fortune 500 environment, reinforcing a security-first approach to every build and migration.

Technically, Vernon has led 100+ Azure workload migrations (tenant builds from scratch, DNS cutovers, backup/DR with ASR/Backup), implemented Zero Trust with Entra ID and Conditional Access, and delivered cost optimization initiatives that cut cloud spend by ~30%. His stack spans Azure and AWS, AKS/containers, CI/CD (Azure DevOps/GitHub Actions/Jenkins), Infrastructure as Code (Terraform/Bicep), VMware/Hyper-V/KVM, AD/GPO/SCCM, PowerShell automation, and Cisco networking (routing/switching, VLAN/VPN, firewalls, wireless, VoIP). Education and training include coursework in Information Systems & Technology at DeVry University, media communications coursework at City Colleges of Chicago, MCITP/CCNA/VCA training (Directions Training), and an edX MicroMasters in Cybersecurity & Software Development.