IT Support Specialist with 12+ years of exp at large organizations.

IT Support Specialist with 12 years of exp and 4 years dedicated to MSP support, serving as a Lead Service Desk resource for over 100+ client organizations across education, legal, healthcare, and enterprise environments. He provides Level 1–2 support and serves as an escalation point, guiding his team while troubleshooting endpoint issues, network connectivity, Citrix VDI performance, and enterprise print environments. He brings strong experience in Microsoft 365 administration, Intune endpoint management, Entra ID user management, licensing, and device policies, along with hands-on work supporting SonicWall and Meraki firewalls in coordinated configurations. He consistently handles high-volume remote support, utilizing tools like ServiceNow, Zendesk, Jira, FreshService, Bomgar, LogMeIn, ConnectWise, and Kaseya, and maintains a balanced workload of 80% systems and 20% networking. With a solid foundation in support operations and a desire to transition into deeper system administration work, He is seeking his next step within an hour’s commute at $70–80K.