Level 1.5 Helpdesk and NOC Supporting Healthcare Clients

A Helpdesk and NOC Technician with hands-on MSP experience supporting over 70 clients in the medical and accounting sectors. Since March 2023, this technician has managed a 70/30 split between helpdesk and NOC duties, handling tasks such as M365 administration, user onboarding, Intune enrollment, network monitoring, backup management (Barracuda, Datto), and server troubleshooting. They utilize tools like Kaseya RMM, Autotask PSA, IT Glue, and Traverse to manage 20–30 tickets daily and participate in on-call rotations to monitor network health and address after-hours alerts. Confident, fast-paced, and proactive, they are eager to advance their career by pursuing growth opportunities, stronger compensation, and roles that deepen technical expertise across cloud and infrastructure environments.