Level 1.5 with 3 years MSP, Onboarding, Intune, M365

He is an IT Support Engineer currently with Solvere One (since August 2023), where he’s grown from service desk into a dedicated onboarding/offboarding role. He started in first-level support handling phones and tickets and now manages new user setups end-to-end—creating and disabling accounts, configuring and imaging devices, shipping equipment, wiping devices during offboarding, and maintaining inventory for new clients. He also creates and maintains onboarding/offboarding documentation. Technically, he’s strongest in M365 administration (global admin access, user creation, groups, licensing, MFA), Intune/MDM device setup, AD and Entra ID, basic GPO modifications, and Windows Server troubleshooting related to AD accounts. He supports 10–15 tickets per day using ConnectWise, Automate, and IT Glue, with basic networking experience around Wi-Fi and printer connectivity. Personality-wise, he is very calm, professional, and genuinely pleasant to work with—thoughtful about where he applies and motivated by growth and upward mobility. He’s open to all work setups, looking to shorten his commute, and targeting $70–75K with room to continue developing technically.