Level 1 Helpdesk Support with 5 years of MSP and Below Market Price Point

Interview Notes: Synopsis & Findings

With over 5 years of MSP experience, this professional has used ConnectWise Manage, Automate, and ITGlue to efficiently close 6-8 tickets daily. Skilled in supporting Windows Server (2012–2022), M365 administration, VMware, Hyper-V, VOIP, and Azure Entra ID, they hold A+ and Network+ certifications.

MSP Predictive Index

PresentationGood

Technical Knowledge4

PlacabilityAverage

Candidate Assessment

Personality Type: Enthusiastic & Upbeat
Technical Test Score: 67

Skills & Expertise

Remote Monitoring Tool: ConnectWise;ConnectWise Automate;ITGlue

Relevant Skills

VoIP;VMware;O365;Azure AD

Candidate Profiles

Junior Systems Administrator (Tier I)

Location

Available In: NYC
City: Somerset

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