Mixed Platform MSP Technician

IT Support Specialist with a Bachelor’s degree and a strong technical foundation supported by certifications including Security+, Cisco Networking Academy, and TryHackMe. Since 2021, he has been with a national IT services firm, where he provides both onsite and remote support across enterprise clients in retail, construction, government, and corporate environments. His day-to-day includes a mix of Windows (70%) and Mac (30%) support, SharePoint and M365 administration, on/offboarding, Intune provisioning, application upgrades, and troubleshooting across user environments.

In addition to client-facing support, he brings hands-on experience with physical server configurations, exposure to firewall deployments, and VPN troubleshooting, and maintains an active home lab (VMware, Hyper-V, and security tools) which he documents on his GitHub to expand his technical depth. With a calm and collected demeanor and proven tenure supporting enterprise environments, he is motivated to take on more responsibilities in a hybrid or advanced technical role where he can continue to leverage his strong troubleshooting skills, project experience, and security knowledge.