MSP HELP DESK SUPPORT SPECIALIST AND CLIENT RELATIONS EXPERT

Interview Notes: Synopsis & Findings

A personable, service-driven MSP professional supporting 14 clients across healthcare, finance, education, and retail with 95% remote help desk coverage. Skilled in Active Directory and M365 administration, hardware/software troubleshooting, and coordination with field teams, using tools such as ServiceNow, Zendesk, and Syncro. Known for his upbeat, client-focused approach, he’s eager to advance into infrastructure work involving servers, firewalls, and networking to deepen his technical expertise.

MSP Predictive Index

PresentationExcellent

Technical KnowledgeGood

PlacabilityGood

Candidate Assessment

Personality Type: Professional & Polished;Genuine & Endearing;Enthusiastic & Upbeat
Technical Test Score: 83

Candidate Profiles

Help Desk System Administrator (Tier 1.5)

Location

Available In: NYC
City: Elmont

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