MSP HELP DESK SUPPORT SPECIALIST AND CLIENT RELATIONS EXPERT

A personable, service-driven MSP professional supporting 14 clients across healthcare, finance, education, and retail with 95% remote help desk coverage. Skilled in Active Directory and M365 administration, hardware/software troubleshooting, and coordination with field teams, using tools such as ServiceNow, Zendesk, and Syncro. Known for his upbeat, client-focused approach, he’s eager to advance into infrastructure work involving servers, firewalls, and networking to deepen his technical expertise.