MSP SUPPORT ENGINEER | M365, NETWORKING & VIRTUALIZATION PRO

Interview Notes: Synopsis & Findings

A calm, client-focused Support Engineer with a bachelor’s degree and MSP experience supporting 30+ clients across diverse industries. Skilled in M365 administration (AD/Entra, MFA, conditional access), VMware/Hyper-V monitoring, and Meraki network troubleshooting, he efficiently manages 10–15 tickets per day. Proficient with multiple RMM/PSA tools including Autotask, Kaseya, Datto RMM, and ConnectWise, he’s eager to expand his technical depth and take on more advanced system and project work.

MSP Predictive Index

PresentationAverage

Technical KnowledgeExcellent

PlacabilityGood

Candidate Assessment

Personality Type: Calm & Dependable
Technical Test Score: 92

Skills & Expertise

Remote Monitoring Tool: Kaseya;ConnectWise;Datto RMM;AutoTask

Relevant Skills

Azure AD

Candidate Profiles

Junior Systems Administrator (Tier I) System Administrator (Tier 1.5)

Location

Available In: L.A. (OC)
City: Garden Grove

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