MSP TECHNICAL SUPPORT & CLOUD ADMINISTRATION SPECIALIST

Interview Notes: Synopsis & Findings

A personable and detail-oriented Technical Support Engineer with over two years of MSP experience supporting 2,000 users across 50 clients. Skilled in M365 administration, Intune, Entra ID, and cloud migrations, with hands-on expertise in SonicWALL, Meraki, and Fortinet networking. Experienced in creating SOPs, mentoring junior techs, and delivering white-glove client support, this professional combines strong technical ability with exceptional communication and service delivery.

MSP Predictive Index

PresentationExcellent

Technical KnowledgeGood

PlacabilityExcellent

Candidate Assessment

Personality Type: Professional & Polished;Genuine & Endearing;Enthusiastic & Upbeat
Technical Test Score: 83

Skills & Expertise

Remote Monitoring Tool: ConnectWise;Datto RMM;ITGlue;ConnectWise Control

Relevant Skills

Networking (Firewalls, Switches, Routers);VoIP;VMware;Mac OS;Hyper-V;Azure;O365;Veeam;JAMF;Azure AD;BCDR/Backup/Disaster Recovery

Candidate Profiles

Road Warrior (Field Tech) System Administrator (Tier 1.5)

Location

Available In: L.A. (OC)
City: Mission Viejo

Get Information on this Candidate

Interested in this candidate? Contact us to request their full resume and schedule an interview.

Request Full Resume

A Bowman Williams representative will reach out to discuss this candidate.