MSP TECHNICAL SUPPORT & CLOUD ADMINISTRATION SPECIALIST

Mission Viejo, CA $60,000

Interview Notes: Synopsis & Findings

A personable and detail-oriented Technical Support Engineer with over two years of MSP experience supporting 2,000 users across 50 clients. Skilled in M365 administration, Intune, Entra ID, and cloud migrations, with hands-on expertise in SonicWALL, Meraki, and Fortinet networking. Experienced in creating SOPs, mentoring junior techs, and delivering white-glove client support, this professional combines strong technical ability with exceptional communication and service delivery.

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Candidate Profile:

Road Warrior (Field Tech)

MSP Predictive Index

Communication & Professionalism

Rockstar Comms, Clients Love Them

Technical Skills & Depth

Highly Proficient, Broad Knowledge

Overall Hiring Confidence

Immediate Impact, High ROI Hire

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