Onsite IT Support Specialist

This IT Support Specialist has worked in an MSP since 2024, supporting independent schools, non-profits, and law firms through a mix of remote and onsite support. They manage Tier 1–2 tickets, assist with small projects, and regularly visit client sites to troubleshoot issues and maintain strong relationships. Their experience includes M365 administration (user creation, MFA, Exchange, AD/Entra ID), Google Admin, Zoom, and light Intune/GPO exposure. They’ve also supported new site buildouts involving cabling, switches, VOIP conversions, and network setups. With a Bachelor’s degree and Security+ and Network+ certifications, they’re seeking a hands-on MSP role with room to grow.