Rising MSP Star

He is an energetic and personable IT Technician II with one year and a half of MSP experience and a proven record of excellent client service. He is the sole on-site technician for the Chicago division, supporting 40+ clients across industries including manufacturing, law, medical, and SaaS. He holds the full CompTIA trifecta (A+, Network+, Security+) and has received 110+ five-star client reviews, reflecting his strong technical ability and human-centered approach to IT. His day-to-day includes managing service tickets, providing onsite project work, handling M365 administration, Azure Entra ID support, Intune, firewall troubleshooting (SonicWALL, Fortinet, Meraki), and VMware/Hyper-V support. He excels in both technical troubleshooting and customer-facing interactions, balancing 60% remote and 35% onsite responsibilities. He is looking for growth opportunities that will challenge him with more projects and advanced technology while leveraging his standout communication skills and go-getter attitude.