Senior MSP Engineer With 13 Years Across Systems, Networking, Projects, and Team Leadership

This candidate is a seasoned MSP Engineer with 13 years of experience progressing from Tier 1 → Systems Administrator → Team Lead → Senior Network Engineer → Help Desk Manager/Project Engineer across multiple mid-size MSPs. He brings a rare balance of hands-on project delivery, senior escalations, and team leadership, and is now intentionally pivoting back to project-focused engineering after several years leading service desk teams and splitting time between operations and projects. He has deep experience with Microsoft 365/Entra, Windows Server environments (2008–2022), VMware, P2V/V2V migrations, network deployments, Azure/Intune, and has completed ~10 M365 migrations with strong identity/security administration. Across roles, he has consistently been the go-to escalation point, leading complex troubleshooting, server deployments, and network cutovers while ensuring documentation quality, SOPs, and smooth communication with client stakeholders. In his most recent MSP, he led a 14-person service desk, managed priority escalations, maintained client systems, coordinated weekly reporting, and delivered project work in parallel with operational duties. Previous MSP roles include extensive project work—file server cutovers, virtualization migrations, SharePoint/O365 migrations, domain-level upgrades, firewall/switch/AP deployments, and cloud infrastructure provisioning—supported by proficiency across Kaseya, ConnectWise, Autotask, AutoPilot/Intune, JAMF, VMware, Hyper-V, Duo, zScaler, AWS, and Azure. Soft-spoken, steady under pressure, and highly client-friendly, he scored 100% across technical screening for AD, O365, networking, virtualization, and troubleshooting.