Senior MSP Support Engineer With 20+ Years Across Azure, VMware, Citrix, and Escalation Support

This candidate is a Senior Systems Engineer and IT Manager with over a decade of MSP experience across two firms since 2015. He is both a hands-on technical lead and a people manager, having overseen teams of up to 20 (with 10 direct reports) while still actively delivering high-level technical projects. WatchGuard certified, he blends leadership with deep technical expertise across M365, virtualization, networking, and cloud platforms. At his most recent MSP, he splits his time between service delivery management and engineering—training L1–L3 technicians, approving PTO, running one-on-ones, monitoring KPIs, managing client escalations, and creating SOPs. Technically, he has led 100+ M365 migrations (greenfield and hybrid), managed complex VMware, Hyper-V, and Proxmox environments, built out DR/backup strategies with Datto, and designed/implemented Azure VMs, AVDs, and VDIs. His networking background includes WatchGuard, Meraki, and SonicWall firewalls, VPNs, cabling, and endpoint security. At his previous MSP, he spent more time onsite with clients, leading infrastructure upgrades, performing network assessments, and managing onboarding and discovery processes. Professional, approachable, and highly versatile, he is open to engineering, team lead, or IT management roles within commuting distance and is ready for environments where leadership and hands-on technical execution are equally valued.