SERVICE DESK MANAGER AND MSP OPERATIONS LEADER

An accomplished IT professional with 10 years in healthcare and MSP environments, experienced in managing 60+ clients and balancing hands-on technical work with leadership responsibilities. Skilled in M365, Azure Entra ID, Intune, VMware, and Hyper-V, with firewall expertise across SonicWall, Meraki, Sophos, and Fortinet. A proven escalation point and mentor, he’s known for improving SLA compliance, optimizing service delivery, and supporting both systems and networking teams. Now seeking a stable technical role that values his leadership, problem-solving, and operational excellence.