Support Technician who’s worked with all types of clients

Field Technician/ IT Support with MSP experience, having supported clients across healthcare, legal, automotive, and professional services. She spent the past two years with an MSP before relocating back to Atlanta from Los Angeles. Known as a true personality hire, she’s upbeat, approachable, and highly adaptable—someone clients and teams naturally connect with.

Her day-to-day work was primarily client-facing, handling workstation provisioning, M365 administration (user onboarding/offboarding, MFA, AD/Entra), and server troubleshooting. On the networking side, she has hands-on experience deploying and configuring Cisco Meraki firewalls and switches from scratch, troubleshooting access points, and collaborating with ISPs on connectivity issues. She’s also worked with VMware for server room troubleshooting and remote user support, plus Intune/Autopilot for endpoint management.