System Administrator L2 working for Same MSP since 2017

System Administrator with impressive tenure at an MSP, where he has supported clients since 2017 across industries including construction, real estate, and law. Holding a bachelor’s degree and a M365 Certified, he’s a well-rounded administrator professional known for his customer service focus, reliability, and technical precision. His day-to-day responsibilities span M365 administration, Intune device management, password resets, email migrations, and account provisioning, as well as security awareness support using tools like Breach Secure Now, DUO, and ProofPoint.

He is also experienced with firewall preconfiguration and setup (WatchGuard, SonicWALL, UniFi), QuickBooks server maintenance, Hyper-V and VMware troubleshooting, and vendor management with Dell. Tristan regularly handles 10–20 tickets per day using tools such as ConnectWise, Datto, Acronis, and IT Glue, maintaining strong documentation practices and SOP creation. Based in North Hollywood, he’s open to all work arrangements—including weekend shifts—and ready to contribute his steady experience, technical skill, and professionalism to his next team.