System Engineer L3 – Centralized Services/Consultative/Team Lead

Paige is a Systems Engineer / Service Operations Lead with rare tenure and growth, having spent over 10 years with the same MSP since 2015 where she earned three promotions and expanded her responsibilities significantly over time. Starting right out of high school, she has grown into one of the most trusted and versatile members of the organization, owning a blend of engineering, leadership, client success, and operational functions. She currently serves as the lead for the helpdesk team, managing three technicians, overseeing daily workflow, delegating tasks, tracking KPIs, and training staff, while also remaining hands-on with escalations and projects. Her role heavily centers around centralized services administration, including backups, security, compliance measures, higher-level troubleshooting, and infrastructure stability. She also owns client quoting, onboarding, and solution delivery for existing customers, making her highly valuable on both the technical and business sides.

One of her standout accomplishments was spearheading Cisco Webex as a new VoIP offering—researching the platform, designing the rollout process, implementing it, and successfully deploying it across 30+ clients. She also has experience with Teams and Zoom voice solutions. Technically, she brings strong M365 experience including Global Admin, migrations, Entra ID, SharePoint, Copilot, Azure administration, and light Intune. She also supports Windows Server environments, VMware/Hyper-V, Azure VMs, and networking across Meraki, Fortinet, and Ubiquiti.

On the security side, she has worked extensively with Zero Trust frameworks, ThreatLocker policies, and risk mitigation strategies. Personality-wise, she comes across excellent—professional, sharp, dependable, and someone who clearly earns trust quickly. She is now ready for a new environment after reaching a professional ceiling at her current company and is highly open to relocation for the right opportunity, with Houston being a preferred market. She is targeting $75K+ and brings a rare combination of loyalty, leadership, technical range, and operational ownership.