System Engineer with a military background.

Helpdesk Support Specialist with MSP experience since May 2022, currently supporting law firm clients remotely for Frontline. His background includes service in the U.S. Navy and law firm IT support, with expertise in iManage and NetDocs administration. In his current role, he handles 5–10 tickets daily through ConnectWise Manage and ServiceNow, resolving issues such as password resets, Azure AD and Exchange administration, VPN connectivity (Cisco AnyConnect, GlobalProtect), shared mailbox access, spam filtering, and Wi-Fi troubleshooting.

He manages M365 licensing and onboarding/offboarding, MFA setups (Duo, WatchGuard), and works primarily in systems (90%) with some networking (10%). He is looking to expand his technical skills and grow within a new role, and is open to any work setup within a 45-minute commute.