Systems Engineer / Client Manager (TAM / Projects / MSP Veteran)

Interview Notes: Synopsis & Findings

Seasoned Consultative Systems Engineer with a decade of MSP experience and a proven track record managing 5–12 clients simultaneously. At a large MSP from 2016 to 2024, he acted as the TAM for dedicated accounts - handling QBRs, upselling/cross-selling, onboarding, and project oversight. Technically hands-on with server migrations, backup systems (Datto/Veeam), M365 migrations, Intune deployments, and firewall builds (SonicWall, Palo Alto, Fortinet). Experienced across Windows Server (2003+), VMware, Hyper-V, and Azure maintenance. Regularly led small project teams and mentored L1/L2 techs.

MSP Predictive Index

PresentationGood

Technical KnowledgeGood

Placability4

Candidate Assessment

Personality Type: Calm & Dependable
Technical Test Score: 89

Skills & Expertise

Remote Monitoring Tool: ConnectWise;N-able;AutoTask;SolarWinds;ITGlue

Relevant Skills

Networking (Firewalls, Switches, Routers);Linux;VMware;Sales;Mac OS;Hyper-V;O365;Veeam;JAMF;Azure AD;Intune;BCDR/Backup/Disaster Recovery

Candidate Profiles

Systems Admin / Engineer (Tier 2.5) Technical Account Manager (TAM)

Location

Available In: L.A.
City: Los Angeles

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