Systems Engineer for White-Glove MSP with 85%+ First Call Resolution

A polished, client-facing Systems Engineer with 100% onsite, white-glove MSP experience supporting a diverse portfolio of hotels, airports, energy companies, healthcare groups, and small-to-mid businesses across NYC. Known for exceptional communication and customer service, routinely resolving Tier 1–3 issues, delivering high-profile executive support, and maintaining strong client relationships. Technical strengths include M365 administration, automated Windows/Mac deployments, Intune and SharePoint migrations, Entra ID support, Azure enrollments, Google Workspace–to–Azure transitions, and hands-on work with ESXi/Hyper-V, iSCSI storage, and virtual server setups. Also brings firewall and networking expertise across Fortinet, Sophos, Cisco, Meraki, and Palo Alto, along with extensive on-site deployment experience. Motivated by growth and seeking more complex technical challenges, targeting roles within 15–20 miles of NYC (10002) at $85K+, with a strong focus on client engagement and premium support delivery.