Systems Engineer for White-Glove MSP with 85%+ First Call Resolution

A polished, client-facing Systems Engineer with 100% onsite, white-glove MSP experience supporting a diverse portfolio of hotels, airports, energy companies, healthcare groups, and small-to-mid businesses across NYC. Known for exceptional communication and customer service, routinely resolving Tier 1–3 issues, delivering high-profile executive support, and maintaining strong client relationships. Technical strengths include M365 administration, automated Windows/Mac deployments, Intune and SharePoint migrations, Entra ID support, Azure enrollments, Google Workspace–to–Azure transitions, and hands-on work with ESXi/Hyper-V, iSCSI storage, and virtual server setups. Also brings firewall and networking expertise across Fortinet, Sophos, Cisco, Meraki, and Palo Alto firewalls, and Network stacks with Cisco and Arubas, along with extensive on-site deployment experience.