Team Lead Level 2, Scripting Automation

Julio is a Senior Information Technology Support Technician and Technical Lead with over 24 years of experience delivering high-performance support across finance, investment banking, and managed service environments. He currently serves as a primary escalation point for his team, providing white-glove focused support to a diverse portfolio of mid-market and enterprise-level clients. Julio is recognized for his ability to resolve complex technical issues in fast-paced, high-stakes environments, balancing a 70 percent focus on end-user support with a 30 percent commitment to backend systems administration. He maintains a strong professional presence and is dedicated to operational excellence, frequently assisting service desk management in leading engineering teams and overseeing internal knowledgebase documentation.

Technically, Julio supports a hybrid infrastructure of Windows and MacOS environments, with hands-on experience administering and configuring Microsoft Server 2008 through 2022. His virtualization expertise includes both VMware and Hyper-V, where he manages vSphere and ESXi environments to support enterprise-level workloads. His cloud and identity management experience is centered on the Microsoft 365 and Azure stacks, where he operates as a Global Admin and manages Entra ID, Intune deployments, and Entra ID Sync projects. On the networking side, he maintains an 80/20 focus on systems over networking, handling firewall administration and troubleshooting for Meraki, FortiGate, and SonicWall equipment. Julio is proficient in the ServiceNow, Datto RMM, and N-Able ecosystems and utilizes PowerShell for modifying scripts to automate repetitive administrative tasks.