TECHNICAL ACCOUNT MANAGER AND CLIENT SUCCESS LEADER

A dynamic MSP professional who built the TAM role from the ground up, now overseeing 55 clients while leading two Customer Support Representatives. Skilled in client relationship management, QBRs, onboarding, and service delivery optimization, she drives client satisfaction through proactive communication and data-driven insights. Known for her energetic, engaging personality, she blends strategic account management with a passion for creating meaningful client experiences and fostering long-term partnerships.