Technical Account Manager Mid-Market 15 Years at Microsoft

Steve is a Technical Account Manager / Client Success professional with a rare combination of long-term enterprise experience and recent MSP exposure. Most notably, he spent 15 years with Microsoft where he supported SMB clients in TAM-style capacities and later worked within their FastTrack group, helping deploy solutions and guide customers through adoption and improvements. He recently transitioned into the MSP space with Corporate Technologies, where he managed a portfolio of roughly 30 clients across multiple industries, but is now exploring new opportunities after finding the local operation lacked structure, training, and internal support. His core strengths are highly client-facing—running weekly meetings, uncovering pain points, recommending improvements, building relationships, and driving additional revenue through upselling solutions such as firewalls, servers, and managed services. He also brings experience with onboarding, QBRs, and SOW creation, making him a strong fit for account management, TAM, vCIO-lite, or client success roles within an MSP. Earlier in his career, he was more hands-on technically as a Systems Administrator / Operations lead, managing a team of 10 on a 24x7 Windows Server help desk and working regularly with Windows servers, moderate VMware/Hyper-V environments, Intune, and general infrastructure troubleshooting. Personality-wise, he comes across very well—professional, grounded, and easy to connect with. He is based in Westfield, NJ, open to all work setups with a preference for hybrid, particularly NYC-based opportunities, and is targeting $80K+ in his next move.