Tenured Managed Services Team Lead | Systems & Network Specialist

Team Lead /Systems Engineer with deep MSP experience and a strong record of advancement, having earned 5 promotions since joining the MSP in 2017. He manages a team of 12, including helpdesk and dispatch staff - while serving as the T3 escalation point and technical lead across complex client environments. His day-to-day spans team leadership, project oversight, and advanced systems support, balancing both reactive and proactive initiatives. Technically, he works across Windows and macOS ecosystems, handling migrations between Google Workspace and M365, Intune deployments, Azure administration, and virtualization through VMware and Hyper-V. He also configures and maintains Meraki, Fortinet, SonicWALL, and Ubiquiti network devices, supporting VPN/VLAN setups and firewalls. He is client-facing, partnering with account managers on network assessments, technical recommendations, and onboarding engagements, ensuring that both service quality and client satisfaction remain top-tier. With over a decade in managed services and a hands-on leadership style, he excels at driving operational excellence while mentoring teams to deliver elevated technical support.