Tier 2 System Administrator Team Lead Same MSP Since 2019

This candidate is a Team Lead and Systems Administrator with MSP experience and has been with the same provider since 2019. They lead a team of four while remaining hands-on with escalated tickets, backup and recovery projects using Veeam, and server environment management. They ensure SLA adherence, efficient ticket resolution, and strong team performance. Technically, they have experience with M365 administration, Entra, conditional access, GPOs, Hyper-V, VMware, and backup systems, along with patching automation in Ninja, Kaseya, and ConnectWise. Known for being communicative and process-driven, they balance leadership and technical delivery and are seeking a growth-oriented opportunity aligned with their long-term goals.