Well-Rounded IT Support Engineer With Strong MSP And Microsoft Cloud Experience

Reseda, CA $66,560

Interview Notes: Synopsis & Findings

An IT Support Engineer with MSP experience since 2022, this candidate manages 10–12 tickets daily using ConnectWise tools to support both Windows and MacOS environments. They handle Windows Server (2008–2019), M365 administration, VMware, SonicWALL, and Azure components including Entra ID and Intune, along with Apple Business Manager for mobile device support.

Holding a BS in Information Technology and an MBA, they bring strong technical knowledge paired with professionalism and a personable approach to client support and collaboration.

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Candidate Profile:

System Administrator (Tier 1.5)

MSP Predictive Index

Communication & Professionalism

Impressive, Polished

Technical Skills & Depth

Highly Proficient, Broad Knowledge

Overall Hiring Confidence

Plug-and-Play, Great Hire

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