Well-Rounded IT Support Engineer With Strong MSP And Microsoft Cloud Experience

Interview Notes: Synopsis & Findings

An IT Support Engineer with MSP experience since 2022, this candidate manages 10–12 tickets daily using ConnectWise tools to support both Windows and MacOS environments. They handle Windows Server (2008–2019), M365 administration, VMware, SonicWALL, and Azure components including Entra ID and Intune, along with Apple Business Manager for mobile device support.

Holding a BS in Information Technology and an MBA, they bring strong technical knowledge paired with professionalism and a personable approach to client support and collaboration.

MSP Predictive Index

PresentationGood

Technical KnowledgeGood

PlacabilityGood

Candidate Assessment

Personality Type: Professional & Polished
Technical Test Score: 83

Skills & Expertise

Relevant Skills

Networking (Firewalls, Switches, Routers);VMware;Mac OS;O365;Azure AD;Intune

Candidate Profiles

System Administrator (Tier 1.5)

Location

Available In: L.A.
City: Reseda

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