Summary Proactive high achiever with a natural aptitude for relationships and leading others, excelling in the development and delivery of scalable solutions for complex IT environments, with a constant drive to learn and grow. Loves to be challenged and to challenge others. Seeking an opportunity to provide for my growing family by being part of…
Read MoreDetail-oriented IT Professional committed to improving system design and operations for reliable workflow management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. EXPERIENCE MSP (2021-Present) IT Support Analyst Support 1000+ users across various companies and fields with software, hardware, and network issues. Desktop and…
Read MoreProfessional Summary Business Professional and Military Veteran with a Secret Security Clearance and over 5 years of proven experience in the United States Marine Corps. Accomplished measurable results while leading teams of 4 – 39 in dynamic, fast – paced environments. Possess a comprehensive background in Lean Logistics Operations derived from conducting domestic and global…
Read MoreTechnical Skills Operating Systems: Microsoft Windows 10 & 11, Windows Server 2016, Mac OS X (10.4-10.7) ; Productivity & Administration: Microsoft 365 Administration (Word, Excel, OneNote, PowerPoint, SharePoint) Technical Support: PC and Mac software troubleshooting and resolution Networking: LAN and wireless network troubleshooting, connectivity issue resolution System Deployment: Desktop/laptop setup, imaging, and re-imaging User Management:…
Read MoreAbout: Results-driven professional with over 10 years of hands-on experience in network administration, IT engineering and system optimization. Skilled troubleshooter continually focused on identifying and resolving technical issues in all levels of the organization and daily activities. Adaptable in aligning end-user needs with long-term resolutions to IT challenges. Successful track record optimizing efficiency and workflows.…
Read MoreProfessional Summary Senior System Engineer Level III with 18 years of extensive expertise in leading technical support and driving customer service excellence. Proficient in strategic planning, client relationship management, advanced troubleshooting and team collaboration. Passionate about utilizing advanced problem-solving skills to innovate and deliver effective solutions, aspiring to further elevate technical excellence and growth within…
Read MorePROFESSIONAL SUMMARY Knowledgeable IT Manager bringing 30 years in IT, and 20 years of IT management experience overseeing technology deployment, maintenance, and Cybersecurity Compliance. Instructs and leads IT staff members in support of hardware, software, and networking. Actively works with management and executives to determine and implement technology needs. Assisting with management of technology strategy,…
Read MoreIT Operations Manager/ Systems Engineer Motivated, adaptive, dedicated, IT professional seeking career advancing employment opportunity in system engineering and support, while also capable of operations and project management/coordination. A quick learner and critical thinker, who flourishes in diverse environments, can manage multiple clients and their specific needs. EDUCATION: Bachelor of Arts in Architecture SELECTED EXPERIENCE:…
Read MoreGOAL: To use knowledge obtained from education and work experience to create an efficient, secure, and effective work environment for clients. And to continue to learn about the future of cloud technology, AI, and security. WORK HISTORY: MSP (2015-Present) Senior Support Specialist Providing I.T. Managed Services support for small to medium-sized businesses. Handles support both…
Read MoreProfessional Summary Agile and collaborative professional with more than 10 years of experience in addressing and resolving network and software related issues. Proficient in configuring network and automating processes to boost productivity. Leverage excellent communication skills to improve and build relationships with clients, colleagues, vendors, and stakeholders. Expert at troubleshooting network and data server concerns…
Read MoreWORK EXPERIENCE MSP (2022-Present) Operations/ Client Success Manager Act as point of contact for 300+ client organizations and serve as liaison between technical teams and business stakeholders to ensure successful project/service delivery. Oversee our team of support staff, manage SLAs for compliance, and set objectives/core strategies for optimizing workflow and profitability using RMM, SaaS, ERP…
Read MoreSkills: Endpoint Security, IAM, Microsoft, Azure, Intune, Entra ID, ServiceNow, MECM/SCCM, EMR, M365, AD, DNS, AS400, MFA, IP Phones, Citrix Virtualization Experience: MSP (2015-Present) System Administrator L2 Administrated user accounts with Privileged management and conditional access using Active Directory, Azure Entra ID, and Intune. Device deployment and management with Microsoft Intune. Managed and supported network…
Read MoreEXPERIENCE MSP (2019-2025) System Administrator Performed installation, configuration and ongoing usability of desktops/laptops\servers, peripheral equipment and software Installed, configured and supported Windows and Mac OS operating systems. Installed, configured and supported Server Windows operating systems Installed, configured ands supported SCCM Advanced knowledge of supporting Endpoint solutions within a Windows/Mac OS environment. Maintained wireless network, wireless…
Read MoreAccomplished IT professional with a proven track record, adept at leading teams to deliver projects efficiently and implementing cutting-edge solutions like AI technologies to optimize workflows. Skilled in Project Management and fostering professional relationships, consistently achieving project milestones with excellence. Skills Cloud and Local backups Hyper-V, VMWare, and Citrix Cisco, Sonicwall, and more Office 365 Admin…
Read MoreAn accomplished Information Technical Help Desk Manager with a proven track record for managing star quality teams, record breaking results and delivery of exceptional product quality and service. Prudent man- agement of people, technology, and processes. Core Competencies in Management, Leadership, and Technology: Strategic Planning/Visioning & Tactical Execution ITIL Methodology Team building & Front-Line Leadership…
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