Professional Summary Dynamic and results-driven business development strategist with a career spanning over 30+ years, including 12.5 years in the USA and UAE, and extensive experience in India. Proven track record in driving revenue growth, market expansion, and brand positioning across diverse, competitive markets. Adept at establishing strong client relationships, enhancing brand visibility, and leading…
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Strengths Network Operations, Systems Administration, Desktop Support, Network Design & Implementation, Project Management,t Mobile voice, data & email solutions Education / Certification: BS Computer Science Math minor 2007 CompTia A+ Certified Computer Technician 2008 Cisco Certified Network Associate (CCNA) Experience: MSP (2010-2025) IT Manager/ Escalation Engineer Responsible for overseeing all functions of the NOC…
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OBJECTIVE IT Support and Network Administrator with 5 years of experience in system administration, network monitoring, and technical troubleshooting. Proven ability to manage Windows Server environments, optimize network performance, and ensure seamless IT operations. Seeking to contribute my expertise to an IT infrastructure team to enhance system reliability and security. SKILLS AND ABILITIES Network Administration:…
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TECHNICAL SKILLS Help Desk Support Troubleshooting Software Updates Windows Patch Management IIS IT Hardware Support Connectwise Labtech Screen Connect Active Directory Microsoft Exchange Server SonicWall Security Appliances Meraki Security Appliances Fortinet Security Appliances Cisco Security Appliances Dell Switching Fortinet Switching Meraki Switching Cisco Switching Fortinet Access Points Meraki Access Points Microsoft Office Mobile Devices Windows…
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Work Experience MSP (2022-Present) Jr. Systems Administrator Worked remote and doing on-sites with multiple different clients Installed hardware (workstations, servers, laptops, docking stations, etc.) SonicWalls VMware RMM Migrated RMM platforms Disk clones Worked with multiple different softwares (Dentrix, Dexis, Kojo, Amicus, MS Office, Nextech,etc.) Backup management Patch management Active Directory Group policy Powershell scripting Azure…
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OPERATIONS MANAGER:Office Operations, Customer Service, Marketing, Administrative Support, Communication Driven and highly organized Operations Manager with significant experience facilitating Administrative, Financial, HR, Accounting, Client Success, and Marketing functions. Excels at handling confidential correspondence and documents, bookkeeping, workflow management, calendar and travel logistics, and records management. Prioritizes customer satisfaction while simultaneously driving company growth. Skilled communicator…
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SUMMARY: Dynamic Help Desk System Administrator with over 5 years of experience in IT support and systems administration. Proficient in Microsoft Windows Server and M365, with strong expertise in cloud environments such as AWS and Azure. Successfully maintained the IT infrastructure for diverse clients while executing various migration projects. Adept at troubleshooting and delivering outstanding…
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IT Infrastructure Specialist & Systems Administrator Dynamic professional with extensive experience in remote system support, IT troubleshooting, and administrative operations. Adept at diagnosing and resolving complex technical issues, minimizing downtime, and optimizing user experiences. Skilled in managing administrative workflows, streamlining processes, and maintaining compliance with organizational policies. Strong communication skills paired with an ability to…
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Hard-working and results-oriented Information Technology engineer and project manager with experience in designing, implementing, and maintaining information systems, as well as managing a technical support staff. Core Knowledge System, network, and project design, implementation, & management Email and data migrations Antivirus security System documentation Data integrity and protection Backup and recovery strategies Disaster recovery planning…
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Summary A result-driven IT professional with a proven ability to think critically and solve complex problems. Proficient in navigating a variety of applications, including Active Directory, Azure, Microsoft 365, and VPN, with substantial experience in delivering exceptional customer service. Adept at managing high-stress situations, particularly when interacting with attorneys and senior leadership, ensuring smooth resolution…
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SUMMARY Motivated IT professional with 10+ years of experience in client success, people operations, technical training, and cybersecurity response. Optimized processes, enhanced team performance, and configured IT solutions that increased efficiency by 30% and reduced cybersecurity incident resolution time by 40%. Skilled at bridging technology and business needs, improving client satisfaction, and streamlining onboarding for…
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Professional Summary Ambitious and results-oriented IT professional with years of experience managing client relationships and driving growth. Proven track record of being the primary point of contact for enterprise-level organizations, delivering exceptional client value, and facilitating renewals and cross-selling opportunities. Strong communicator who excels in collaborative settings and is dedicated to fostering long-term partnerships that…
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Summary Experienced IT professional with a proven track record of supporting multiple clients across onsite and remote locations. Seeking a dynamic role where I can leverage and continue to develop my skill set to drive innovative technical solutions, minimize system downtime, and optimize project management strategies for organizational success. Fully authorized to work in the…
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Profile Experienced Technical Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft products, Windows and Server OS, Cloud backup solutions, Networking and IT related Hardware and Equipment. Employment History MSP (2022-Present) Field Engineer Onsite coordination for installing and configuring WAN, TELCO, LAN, and WLAN equipment. Responsible…
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Objective Experienced Sale Engineer and support technician looking to obtain a position utilizing my years of experience in telecommunication technology Experience MSP (2017-Present) Operations Manager/VoIP Engineer Implementation and management of VoIP phone systems. Onsite installations and support specializing but not limited to 3cx and Allworx. Workstation support for Windows 7, 8 10 hardware software repairs.…
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