Tier II Network & Systems Engineer
North Aurora, IL
Professional Summary:
Excellent Network Administration and PC troubleshooting skills obtained from a combination of work experience and education. This includes network hardware and software installation/maintenance, PC Testing, and upgrading. Strong communication, people, and time management skills. Self-starter who can work with minimal supervision under tight deadline pressure.
Employment History:
COMPANY: Regional Healthcare Focused MSP February 2016-Present
Network and Systems Engineer
- Escalation point for complex issues
- Active Directory services
- Exchange Administration
- Network troubleshooting/configuration including firewalls, routers, switches, access points, VPN, VLAN, Connectivity, Diagrams
- Dispatch technicians and delegate workflow
- ESET anti-virus and Deslock encryption Administration
- EMR support including eClinicalWorks, Nextech, Continuum, Medical Manager, Centricity
- Labtech, Connectwise, and ScreenConnect knowledge
- Microsoft Office 2007/10/13/16 knowledge, installation, troubleshooting
- Windows XP/7/8/8.1/10 setup and troubleshooting
- Windows Server 2003/08/12/16 deployment, administration, troubleshooting, maintenance
- AD, DNS, DHCP, IIS, GPO, RDS
- Fax and Printer server administration
- Hyper V, VMware vSphere ESXi setup, troubleshooting, maintenance, configuration
- Backup solutions including Veeam, StorageCraft, NAS devices, Cloud storage, RAID 0/1/5
- Crushftp server, OWA site, SSL Certificates
- Site Reliability Engineering
COMPANY: Contractor for Large Oil & Gas Company September 2015 – February 2016
Tier II Technical Support
- Provide remote support to U.S. BP gas stations
- Troubleshoot network connectivity issues
- Troubleshoot Gateways, Routers, and Switches
- Write documentation and create tickets
- Dispatch technicians
- Work with vendor support team to resolve POS issues
- Follow ticket escalation procedures
COMPANY: Regional MSP February 2014 – September 2014
Help Desk Support – Level 1
- Provided onsite support for the Springfield, Decatur, St. Louis offices while remotely supporting the other eight offices
- Submit technology purchase request
- Computer workstation setup including printers, scanners, keyboards, mice, webcams, label makers, mics, etc.
- Conference room and event setups
- Complete helpdesk tickets assigned to me
- Image and backup desktops and laptops
- Assisted with Hardware and Software installation and configuration
- Used Bomgar, Team Viewer, and Remote Desktop to provide remote support
- Provided support for Kaspersky and McAfee Endpoint Encryption
- Virus, Spyware, and Malware removal
- ActiveSync support for Android and IOS phones and tablets
- Support for Juniper VPN software
- Responsible for setting up new hire accounts in Active Directory and Exchange
- Responsible for setting up Avaya IP phones and Voicemail
- Assisted with mapping network drives
- Assisted with printer and scanning configuration
- Assisted with password resets
- Managed inventory and surplus
- Troubleshoot Citrix based software
- Wrote step by step guides and kept documentation for end users
IT Skills
- Hardware Troubleshooting and replacement
- Operating Systems: Windows XP, 7, 8, 10, RHEL, MacOS, esxi, Ubuntu, CentOS, Kali, Android, iOS
- Network Devices: Sonicwall, Dell switches, Cisco firewall/switches, Fortinet firewall, Netgear switches, Ubiquiti AP, Aruba AP, Cisco Aironet, Sonicwall AP, EnGenius AP
- Languages: Java, Perl, Python, Powershell, Batch script, HTML, CSS
- Eset, Deslock, Kaspersky AV/Encryption, MacAfee AV/ Endpoint Encryption, Sophos Central, Malwarebytes, Norton, Ransomware prevention
- eClinicalWorks, Nextech, Epic, GE Centricity, Amazing Charts, VelociDoc, Greenway PrimeSuite, Allscripts, OpenDental, Medical Manager, Zeiss forum, IO Practiceware
- File and Permission Management
- Microsoft Office, Office 365, Adobe Creative Suite, Libre Office, G Suite
- VMware vSphere, Hyper-V, Citrix, VirtualBox
- Active Directory, DNS, DHCP, IIS, GPO, RDS, Fax, Print, Exchange
- Trixbox VOIP, FreePbx, Avaya, Cisco VOIP, Polycom VOIP
- Veeam, ShadowProtect, Macrium, AOMEI, One Drive, DropBox, iCloud, Google Drive
- CA Service Desk, Connectwise, Labtech, Bomgar, Teamviewer
EDUCATION
The University of Illinois Springfield
- Masters of Computer Science-Network Security (3.42 GPA)
- Business Administration Bachelor’s Degree (3.33 Core GPA)
- Management Information Systems Minor
- Core Classes Completed: MIS, Marketing, Financial Management, Operations Management,
- Organizational Behavior, Strategic Management, Business Law, Advertising, E-Commerce, Project Management, Financial Investment Analysis, Medical Terminology, Health Com, Java 1+2, Comp Org, CCNA 1-4, Data Structures, System Programming languages, Intro to OS, Worms/Viruses, Data Mining, Windows Network Administration.
