LA: Field Tech/System Administrator – Great tenure, been w/ the same MSP since 2005 (June)

Field Service Technician

Temple City, CA

 

PROFESSIONAL HISTORY

COMPANY: Small Regional MSP                                                                                                                           September 2005-Present

Field Service Technician

 Remote and onsite technical support for small to medium size business customers of varying fields. Build and install hardware with Windows operating system with necessary software the customer desires. Create domain users and email accounts on demand. Research and create domain policies and permission rights to secure sensitive data for appropriate users. Set up hardware vpn for customers with office in a remote location or software VPN client for customers working from home or traveling. Collaborate with third parties in connecting their secured network to client’s firewall appliance over VPN. Monitor local and cloud backup’s upkeep. Assist customers in achieving PCI or HIPAA compliance when required. Web content filtering. Data recovery from accidental deletion, hardware failure or by ransomware attack. Segregate Wi-Fi for guests and for employees over VLAN.

COMPANY: Small Regional MSP                                                                                                                            November 2004 – March 2005

Field Service Technician

 Troubleshoot computers, replace defective hardware devices, install, upgrade devices and reinstall operating system including all commonly used software. Included field service equipment such as desktop computers, laptops, screen displays, printers, copiers, projectors, scanners, and fax machines to clients for rent or sale.

COMPANY: National Broadband Provider                                                    January 2002 – December 2003

Service Technician

 Extend dial tones from the digital switching equipment from the Local Exchange to the outside cabinet and test the telephone lines for open, faulty, grounded or shorted using the SULIM board.

SKILLS/WORKING KNOWLEDGE

MS Office Outlook, PC Setup and Network Troubleshooting, LAN & VLAN Networking, Wireless LAN & VLAN, Windows XP/Vista/7/8/8.1/10, Windows Server 2003/2008/2012/2016, Windows Small Business Server 2003/2008/2011, Exchange Server 2007/2010/2013/Online, Office 365, Hexamail POP Connector, Site-to-Site/SSL/L2TP VPN, DNS A/cname/MX Record. Hyper-V, VMware vSphere/Fusion, ESXi, Parallels Desktop, Citrix GoToAssist, Remote Desktop for Windows and Mac, Apple Mac/iMac/MacBook, Mac OSX 10.x, SonicWALL TZ/NSA series, Cisco WAP clustering & WVLAN, RAID 0/1/5/6, Norton Ghost, Acronis, Windows Server Backup, Robocopy, Symantec Backup Exec 2010/2012/2014/16, Synology, Carbonite cloud backup, iDrive, Backblaze, data recovery, crimp and punch down RJ45 Keystone jacks.

EDUCATION

Bachelor of Science in Electronics and Communications Engineering Mapúa Institute of Technology, Philippines. 1998-2003