PROFILE SUMMARY Proactive and detail-oriented IT Support Supervisor with over 15 years of experience in managing complex IT environments delivering top-tier technical support and leading teams to achieve operational excellence. Adept at designing and implementing IT solutions that enhance efficiency minimize downtime and safeguard organizational assets. Expertise spans hardware and software support network administration and…
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INVENTIVE STRATEGIC PARTNERSHIPS MANAGER Business Development Director, Regional Sales Director, Strategic Business Development, Cross-Cultural Negotiation, Revenue Growth Strategie,s Drove Revenue Growth, Achieved Profitable Clients, Increased Market Shar WORK EXPERIENCE MSP (2019-Present) Sales Manager Drove strategic new business opportunities for small IT firms significantly boosting sales across Software Hardware Cloud Solutions and Consulting in both the…
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IT Specialist Diligent and detail-oriented IT Specialist with a passion for technology and a drive to innovate. Eager to apply theoretical knowledge and technical skills to real-world challenges, contributing to advancing IT solutions. Skills Troubleshooting PYTHON JAVA HTML & CSS PHP SQL Networking Education Bachelor’s degree in information technology with a focus on Cyber Security…
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Professional Summary System Administrator with over 6 years experience Authorized to work in the US for any employer Work Experience MSP (2018-Present) System Administrator Provide first and second-level support for 4000+ devices across 500 companies ranging from 5 – 600 users. Resolving complex issues related to computers, applications, and hardware. Conducted monthly, quarterly, and semi-annual…
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Professional Summary IT Infrastructure Administration and Management Azure Cloud, VMWare Virtualization through Hyper-V and ESX VDI – AVD and HorizonView Windows and Linux Engineering Disaster Recovery Experience MSP (2016-Present) Senior System Engineer/ Virtualization Engineer Build and troubleshoot a variety of operating systems on server VMs in VMware based VDCs and Azure Deploy and manage…
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EXPERIENCE White Glove MSP (2022-2024) Client Services Engineer Resolved Desktop / Network / SysAdmin support tickets for 300+ user work environments. Provided white glove service to firms in asset management/hedge fund / private equity. Configured GPO / AD / DNS services through Microsoft 365, Azure, and Windows Server. Administered Intune services for MDM / MFA…
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Technology Executive Infrastructure Operations, Client Support, Operational Efficiency, Continuous Process Improvement, IT Service Management, Service Delivery & Vendor Management, Global Workforce Oversight Proactive, forward-thinking technology leader with a strong leadership presence, customer-first mindset, and longstanding history of success in propelling IT service and support, efficiency, profitability, and value for large organizations across diverse industries. Adept…
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Skills Help Desk ( NinjaRMM, Spiceworks, FreshDesk, Jira ) Computer imaging ( Carbon Copy Cloner, MDT, Acronis, Deploy Studio, ImmyBot ) Computer Imaging and Setup ( MacOS and Windows ) Account administration ( Google Workspace, Microsoft 365, Adobe Creative Cloud, Windows Servers ) Detailed Documentation ( SOPs, office network maps ) Client Facing ( Onsite…
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Skills Provisioning for Windows 7, 10, 11, Window Server 2019, firewall, switches, misc. network devices Basic scripting in Linux, CMD, PowerShell Network concepts: TCP, IP, DNS, DHCP, SMTP, VLAN, RDP, SFTP ConnectWise: Manage, Automate, Control Active Directory and group policy Troubleshooting complex issues with clients Familiarity with SonicWALL/Meraki Firewalls Network monitors: PRTG / Uptime Robot…
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Objective To obtain a position with an organization in their I.T. department where there is an opportunity for advancement. I have several goals; one is to be supportive of the IT department and of the end user needs as to software and hardware issues. Another goal is to assist users in resolving issues effectively and…
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EDUCATION BS, Computer Information Systems CERTIFICATIONS Microsoft Office 365 Certified: Modern Desktop Administrator Associate CompTIA A+ CompTIA Network + Security+ Expected by 2025 EXPERIENCE MSP (2017-2024) Cyber Security Awareness Coordinator (2021 – Present) Coordination with clients to remediate security breaches, and implementation of mitigation steps to prevent further breaches Design and implementation of conditional access…
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ABOUT Experienced and dedicated System Administrator with 10+ years of expertise in managing and optimizing extensive networks. Proven track record of successfully implementing and maintaining network systems to ensure optimal performance and security. Proficient in both Windows and iOS environments, excelling in prompt troubleshooting and issue resolution. Skilled in system architecture design, with a talent…
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About Dedicated and detail-oriented business professional with over 6 years of experience leading operations and driving continuous improvements. With a proven track record in elevating productivity and outcomes, I recently specialized in MSP Operations while possessing a diverse background in streamlining business processes and implementing strategic initiatives in other industries. My approach is rooted in…
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Professional Summary Highly motivated Systems Engineer of 4+ years in specialized software, hardware, and IT management for mid-sized to large businesses. I have experience overseeing the development, implementation, and management of IT systems that improve accessibility and proactively resolve upcoming issues utilizing current standards, software, and compliance. Education MyComputerCareer Information Technology Systems Administrator Program Associates…
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PROFESSIONAL EXPERIENCE MSP (2019-Present) Team Lead – Client Support (2021 – Present) Point of escalation for Client Support and Onsite Team members. Develop and build relationships with primary and secondary accounts. Project planning/application rollouts/workflow changes/instruction and direction for teams. Implementation Support (2020 – 2021) Created a project plan for each client, detailing the tasks that…
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