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Let’s be honest about something: If you’re an MSP, the hiring process is painful. We end up wasting time and resources, especially when candidates don’t work out. Not sure what you’re doing wrong? You could be having a difficult time identifying valuable MSP candidates, retaining valuable MSP employees and structuring win-win job offers. At Channel…

Resume writing isn’t for everybody. In fact, the majority of the candidates I encounter struggle with the process. Not everyone’s a writer — that’s a given — but more often than not, candidates struggle with resume writing because there’s too much misinformation out there. Think about it: One website says this; the other says that….

Finding the right candidate for your position goes beyond technical skills. Look for an understanding of the business model, a focus on customer service — and then build a bench. If you’ve gone through the hiring process, you don’t need me to tell you how tedious it can be. More often than not, especially if…

Having spent time on both the job seeking and the hiring sides of the IT industry, I know firsthand how tough landing that first IT job can be. The classic adage of “entry level means 2+ years’ experience” rings as true in the IT industry as any other – but as with any other positions,…

Cultivating and fostering a team-centric team environment is no easy feat. It takes patience, determination, and dedication on your part, and even when you give it your all, issues will more than likely still arise. There are ways to go about creating a positive team atmosphere, and they all involve team building activities. It’s up…

Out of all of the different topics in tech that are misunderstood by the average user, nothing has come close to “the Cloud.” Often spoken of in hushed tones as if it were a legend that could save civilization, cloud computing is a topic which will almost always be met with dead-eyed stares when I…

It may be hard to believe, but when searching for jobs, we sometimes forget to think about ourselves. During the hunt, a lot of things don’t go our way (e.g., employers not responding to our applications), so instead of sticking with what matters most, we make sacrifices. Overlooking your values to secure a job doesn’t…

In my work as CEO of a staffing firm that focuses on helping MSPs find the right talent, I often see overqualified candidates applying for positions. At first glance, you might feel you’re getting a deal. And you might be right — the applicant could have burnished his resume because he’s looking to get out of a toxic…

Investing in a process to retain good employees, is equally as important as a good hiring process.  The Managed Services job market is a dynamic and rapidly changing landscape; the tools for support are continually evolving and so are the skills are MSP employees. It’s important for MSP employers to stay informed by keeping a…

I’m not just a Field Technician I am also a Meditator and Psychologist.  Recently I was working with a Verizon Technician & an office manager for a doctor’s office and things almost went bad. My client was getting Verizon Fios installed on their site as a failover ISP. The Verizon Tech was explaining to me…

Deep breath. Relax. Interviewing isn’t as hard as it’s made out to be. If you’ve always struggled with job interviews, there’s probably a few adjustments to your approach that can make a world of difference in how you’re remembered by those doing the hiring. We’ll start by identifying the goal of a job interview from…

When considering truly entry-level openings for your MSP, it’s often difficult to anticipate how they’ll react to the environment. Without a solid amount of verifiable experience dealing with multiple environments concurrently, it tends to feel like a crapshoot when bringing these people on. They often have limited experience (if any) with your tech stack, your…

Bowman Williams was chosen by Forbes as one of the 2018 Best Professional Recruiting Firms in America!  Bowman Williams is the leading staffing company for the Managed IT & Cloud Services industry. https://www.forbes.com/best-professional-recruiting-firms/list/

Firstly, you’re probably thinking “who are we and what credibility do we bring to the table to speak on a subject like turning interviews into offers?” Fair question!  Well, we here at Bowman Williams Skype interview 40-60 Managed Service Provider (MSP) professionals per week!  We’ve been exclusively staffing the MSP industry for 9 years, we…

There I was face to face with the great beast.  Even though I had plenty of experience shadowing other Field Techs deploying VoIP systems, it was still my first deployment on a client site alone.  And while you can’t prepare for everything, I knew I was in a tough spot when my eyeballs started smoking…