About Detail-oriented, Excel-proficient professional eager to grow in data analysis. Motivated professional with a growing passion for leveraging data to uncover business insights and enhance decision-making. Graduated in December 2023 with an Associate of Applied Science in Cybersecurity from North Central Texas College. Proficient in creating reports using Excel, with foundational knowledge of Power Apps…
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VISIONARY IT LEADERSHIP & TRANSFORMATIVE SERVICE: 20+ YEARS EXPERIENCE A strategic technology executive with extensive expertise in system administration, network engineering, and IT service management, I have consistently delivered mission-critical solutions across diverse enterprise landscapes. My leadership transforms complex technological challenges into innovative operational strategies for Fortune 500 companies, government agencies, non-profits, and startup environments.…
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About Accomplished and client-minded professional with a significant history of achievement across IT service delivery, service desk management, and client satisfaction. Exemplary organization, prioritization, and time management skills. Polished communication and interpersonal skills; easily builds relationships and rapport with diverse groups of clients, vendors, and colleagues at all levels. Recognized for sound judgment, affability, critical…
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Summary As a Certified CompTIA Network+ professional, I specialize in designing, implementing, and managing intricate network infrastructures. I have a proven track record in optimizing network and system operations to align with organizational goals. Highly skilled in a range of networking protocols, hardware platforms, and operating systems, I excel in troubleshooting and problem-solving. Collaboration is…
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Summary Seasoned PC System Engineer with over 20+ years of expertise in designing, implementing, and maintaining robust PC systems and networks. Proficient in managing complex hardware and software environments, optimizing system performance, and troubleshooting technical issues to ensure seamless operations. Demonstrated success in leading cross- functional teams, driving technology upgrades, and delivering innovative solutions tailored…
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CAREER OBJECTIVE As a System Administrator, I am responsible for overseeing the maintenance and security of my company intranets and computer systems. My duties include installing antivirus or malware protection software, responding to employee concerns, or drafting documents to help employees use computer systems, and coordinating with company leadership to determine new technologies that could…
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Work Experience MSP (2019-Present) Systems Engineer Perform Tier 3 troubleshooting and issue resolution for clients in industrial and medical settings Create and maintain positive client relationships Administer various aspects of the environment, including servers, desktops, networking, printing, VOIP, application support as well as hardware and operating systems. Assist in developing help desk and mentoring as…
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Work Experience MSP (2020-Present) Systems Administrator System administrator with one other System Administrator. We have about 20-30 clients that we both manage. I mainly handle the remote work since I moved to Florida. The other system Admin does some remote work, but takes care of most onsites. I will occasionally travel for on-site work since…
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Objective Professional with 2+ years looking for an opportunity to move into Information Technology to utilize my wide range of experiences and skills to push the boundaries of my unfulfilled potential. Relevant Work Experience MSP (2021-2024) IT Support Coordinator and Tech I Leadership Collaborate with Team and managed the lead on any Anti-Virus related console.…
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OBJECTIVE Seeking a Client Success Manager position. EXPERIENCE MSP (2020- Present) Client Success/Service Desk/Project Manager Manage a team of 2 Service Desk Technicians Client engagement and management of multiple clients. Engage clients to recommend tech best practices such as cyber insurance requirements, workstation, server, and wireless refreshes. Managing a client book of 1015 accounts Managing…
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Objective: To obtain a senior IT manager position that allows me to demonstrate and enhance my extensive expertise within a progressive company. Skills Windows Servers: Implementing and maintaining infrastructure (Active Directory, Group Policy, VPN, WINS, DNS, DHCP, IP addressing, file replication, logon scripts). Networking: Expert in centralized and distributed networks, wired and wireless connections, network…
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Objective To leverage my extensive customer service experience and technical expertise in network infrastructure and technology to overcome challenges, enhance knowledge, and achieve success. Seeking opportunities to develop my skills further and contribute to the growth of a dynamic organization. Qualifications Cloud Platforms: AWS, Microsoft Azure, Google Cloud Network Security: SonicWALL, Cisco ASA, EDR, IDS/IPS,…
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Professional Summary Tech Project Manager with 5+ years of experience managing projects up to $1M in budgets, specializing in EdTech, IoT, cybersecurity, cloud storage, and enterprise applications. Proven leader of cross functional teams, holding a master’s degree and multiple project management certifications. Proficient in Agile methodologies, including Scrum and Kanban, with a strong focus on…
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TECHNICAL SKILLS Operating Systems: Windows 11/10/8/7 Windows Server 2025/2022/19/16/12 Ubuntu/Debian/Mint macOS Android iOS Digital Suites/Apps: Microsoft 365 Intune/Endpoint AWS E2 S3 IAM Google Workspace Adobe DocuSign RingCentral Hardware: Device Provisioning Maintenance Copier Support Error Troubleshooting Cable Management Programming: Python JavaScript PowerShell Batch C++ go nano Networking: Configuring Servers Routers Switches Firewall (Cisco) TCP/IP Sockets Port…
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I am a dedicated and detail-oriented professional with a strong foundation in information technology, and a passion for cybersecurity. I’m seeking a challenging position to leverage my technical skills, adapt and learn new ones, and contribute to the protection of sensitive information. Experience MSP in NJ (2022-Present) Level 2 Systems Engineer Expertise in building and…
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