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IT Senior Engineer “Jack of all Trades” – Partial Remote
IT Senior Engineer “Jack of all Trades” Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement…
May 22, 2025
IT Support Specialist (MSP)
What You’ll Do Deliver Level 1 support via phone, email, and remote tools for Windows workstations, printers, Office 365, and basic network issues Set up and maintain laptops, desktops, and mobile devices Manage support tickets and documentation using PSA tools (e.g., ConnectWise, Autotask) Escalate more complex issues to Level 2 technicians as needed Support client…
IT Support Specialist Tier II (MSP)
Key Responsibilities Provide Tier 2 support for servers, networking equipment, desktop systems, and software Configure, manage, and troubleshoot firewalls, switches, and access points (Fortinet, Cisco, SonicWall, Ubiquiti, Juniper) Support and administer Microsoft Office 365 and RingCentral VOIP environments Serve as a reliable technical point of contact for client-facing issues Document all work in a structured…
Senior System Administrator (Managed Services Provider)
Senior System Administrator (Managed Services Provider) Responsibilities: Provide advanced support for Microsoft 365, Teams, Azure, Windows Server, and SharePoint Handle escalations from Tier 2 and serve as a top-level escalation point for complex issues Deploy and support virtualization environments (VMware, Citrix, Hyper-V) Configure and troubleshoot network infrastructure: firewalls, VPNs, switches, routers, LAN/WAN Administer and support…
Service Desk Technician Tier 1.5
Service Desk Technician Tier 1.5 Responsibilities: Respond to and resolve Tier 1.5 tickets with a focus on proactive client support Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Perform basic administration in Active Directory (password resets, user provisioning, group policies) Troubleshoot networking issues (VPNs, DNS, DHCP, firewall basics, remote access tools like RDP)…
IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience supporting Windows…
System Administrator Tier II (Managed Services Provider)
System Administrator Tier II (Managed Services Provider) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier II (Managed Services Provider) Requirements:…
Senior System Administrator – Hybrid / MSP
Responsibilities: Design and implement IT infrastructure solutions including Microsoft 365, Azure, networking, and virtualization Lead client-facing projects such as cloud migrations, infrastructure upgrades, and onboarding Resolve advanced technical issues as the final escalation point for Tier 2/3 support Collaborate with engineers and client stakeholders to ensure reliable, secure IT environments Maintain clear technical documentation and…
IT Senior Engineer “Jack of all Trades”
IT Senior Engineer “Jack of all Trades” Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement…
Field Support & Service Engineer – MSP
Field Support & Service Engineer – MSP Day to Day: On-site Appointments Conducting all on-site appointments with a commitment to upholding our mission statement. Identifying and managing client-initiated scope changes, ensuring seamless transition to remote support. Collaborating with the team to ensure timely resolution of client tickets according to best practices. Addressing escalated tickets from…
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide 70% support and 30% project assistance, acting as a key resource in resolving technical issues and executing projects with a team Handle escalations effectively, with a balanced workload of 50% support and 50% escalations. Address escalations, including BCDR (Business Continuity and Disaster Recovery) incidents, critical errors, failed events…
IT System Engineer (Tier 2.5) MSP
Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and maintain network hardware and software Monitor and enhance network performance and security Manage system backups and restore protocols Document network issues and solutions Travel to client sites as needed and participate in on-call support rotation Create…
May 21, 2025
MSP System Administrator
Job Title: MSP System Administrator Location: Hybrid – Based near Hazlet, NJ | Local Travel OnlySalary: $70,000-$75,000Schedule: 3–4 days remote, 1–2 days onsite at local client locations The OpportunityWe’re hiring a System Administrator with both technical depth and a proactive mindset. This is a hybrid position ideal for a Level 2 engineer who’s eager to grow…
Level 2 Systems Administrator – MSP
What You’ll Be Doing: 60% Support / 40% Projects: Manage and maintain client networks, resolve escalated issues, and contribute to strategic IT projects. Technical Support: Provide advanced remote and onsite support for workstations, servers, and cloud-based applications. System Maintenance: Handle system backups, recoveries, file maintenance, and performance tuning. Networking: Install and troubleshoot switches, firewalls, access…
IT Project Engineer (MSP)
What You’ll Be Doing: Handle escalated technical issues from the helpdesk team, ensuring timely resolution. Execute and support project-based work, including Office 365 migrations, server setup/configuration, and network deployments. Manage and administer Microsoft 365 environments, including SharePoint, Exchange Online, Teams, and Intune. Work with Duo, Unifi, and Meraki technologies as needed. Provide mentorship to junior…
Infrastructure Support Engineer – Microsoft 365 & Cloud (MSP)
What You’ll Be Doing: Advanced Microsoft 365 Troubleshooting: Resolve escalated issues across Exchange Online, Intune, Teams, SharePoint, Entra ID, and OneDrive Root Cause Analysis: Identify and remediate recurring problems at the infrastructure level to reduce ticket volume and increase uptime Client-Facing Support: Deliver proactive phone and remote support with a focus on clear communication and…
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
May 20, 2025
MSP – Sr. Project Engineer
MSP – Sr. Project Engineer position: Design, upgrade and continual maintenance of client networks and servers. Analysis of networks and recommendations for improvements. Coordinating and implementing network software and hardware upgrades Hands on work with multiple technologies on a Tier 2 and Tier 3 level MSP – Sr. Project Engineer position Experience working with Windows…
System Administrator “Jack of All Trades”
System Administrator “Jack of All Trades” Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy working relationships…
May 17, 2025
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