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System Engineer L2.5 (MSP)
What You’ll Be Doing: Handle Escalations: Troubleshoot and resolve Tier 2 issues across M365 workloads (Exchange Online, Intune, SharePoint, Teams, Entra ID, etc.) Client-Facing Support: Deliver high-touch, phone-based support to MSP clients—clear, helpful, and solution-driven. Environment Cleanup & Optimization: Identify root causes of recurring issues, propose long-term fixes, and help improve client environments. Mentor Tier…
June 12, 2025
Senior Escalation Engineer/ Team Lead (MSP)
Senior Escalation Engineer/ Team Lead (MSP) Responsibilities: 70% Escalations 30% Leadership Lead a team of 4 systems engineers to provide advanced technical support, troubleshooting, and solution development for servers, infrastructure, and network issues. Lead Incident response and cybersecurity operations with SOC. Act as a point of escalation for complex technical problems, offering high-level expertise and…
June 9, 2025
IT System Administrator (Tier 2.5) MSP
IT System Administrator (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT System Administrator (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud administration 3+ years of experience…
June 7, 2025
System Administrator (MSP/Azure)
Responsibilities: Provide remote and on-site support for multiple SMB clients in diverse industries Troubleshoot and maintain Windows Server environments (2012–2022) Migrate on-prem systems to Microsoft 365 and Azure cloud environments Configure, monitor, and troubleshoot firewalls (SonicWall), routers, switches, and VPNs Support Active Directory, DHCP, DNS, and domain-related services Manage and support hybrid and full Azure…
June 6, 2025
Senior System Administrator (Managed IT Services)
Senior System Administrator (Managed IT Services) Day to Day: Leading and participating in the design, deployment, and support of infrastructure solutions using technologies from vendors such as VMware, Microsoft, Nutanix, Cisco, Fortinet, and more. Consulting with clients to assess their needs and develop effective technology strategies. Troubleshooting high-level infrastructure and network issues. Supporting cloud-first and…
IT System Administrator Tier 2 (MSP)
System Administrator Responsibilities and Requirements: At least 1 year of MSP experience required Providing escalated support. Engaging in administration and light project work with a strong focus on M365, MS Azure, Windows Server, SharePoint, and OneDrive. Hands-on work with desktops, networking, and Windows Servers. Server and workstation support including installing and updating software and troubleshooting…
Client Relationship Manager – Managed Services
Client Relationship Manager – Managed Services Requirements: Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client. Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports. Prepare, process, and track ongoing client Change Orders, Work Orders, and…
Senior System Administrator – IT Strategy (MSP)
What You’ll Do: Design and present strategic IT roadmaps that align with each client’s business goals Lead technology projects—migrations, network upgrades, virtualization—from planning through deployment Serve as the primary point of contact for strategic IT decisions across multiple clients Administer and support Microsoft 365, Azure (VMs, Entra ID), and Intune environments Provide high-level support for…
System Administrator (Managed Services/ConnectWise)
Daily Responsibilities: Provide Tier 2 support to business clients Administer and support Windows Server, Active Directory, Microsoft 365, and Azure environments Configure and support virtualization platforms like VMware and Hyper-V Assist with firewall, switch, and Meraki deployments Work on client projects such as network build-outs, server migrations, and cloud implementations Manage DNS, DHCP, Remote Desktop…
IT Support Specialist Level 2 (MSP)
Responsibilities: Provide remote and onsite support for end users, desktops, laptops, networks, and cloud services Set up and configure Windows desktops, servers, firewalls, and networking hardware Support onboarding/offboarding, manage Microsoft 365 accounts, and handle email migrations Resolve escalated helpdesk tickets and partner with senior engineers on complex issues Maintain documentation, asset tracking, and inventory across…
IT System Administrator (Managed Services Provider)
What You’ll Do: Maintain and support client IT infrastructure (servers, networks, firewalls, and cloud platforms) Troubleshoot desktop, server, and network issues across Windows environments Manage and support Microsoft 365 and Azure for multiple clients Deploy/configure Windows Servers, switches, routers, and VPNs Use remote monitoring tools (RMM) to proactively manage systems Participate in infrastructure upgrades and…
IT Help Desk Technician (Level 1/1.5) – MSP
Responsibilities: Provide remote helpdesk support for desktops, laptops, mobile devices, and printers Troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) Manage users and permissions in Microsoft 365 Admin Center and Active Directory Support basic networking tasks: connectivity issues, DNS, DHCP, and IP conflicts Assist with Windows Server environments and Azure Entra ID (formerly Azure AD)…
System Administrator (MSP | Tier 2.5 Projects & Escalations)
Role Responsibilities: Troubleshoot and resolve advanced server, cloud, and network issues Participate in and occasionally lead client-facing projects and technical implementations Deliver high-level support to VIPs and executive users Collaborate with Tier 1 and Tier 2 engineers; provide technical mentorship Recommend infrastructure and process improvements based on best practices Qualifications: 2+ years in a Managed…
June 5, 2025
MSP System Administrator (Tier 2.5 – Projects & Support)
Key Responsibilities: Resolve advanced support tickets involving infrastructure, cloud, and networking Assist with project execution: server builds, M365 migrations, firewall deployments Support VIP users and executive teams directly Collaborate with Tier 1 and 2 staff and provide technical guidance Contribute to process improvements and technical documentation What We’re Looking For: 2+ years of MSP experience…
System Administrator (MSP Experience Required)
Key Responsibilities: Provide both remote and on-site IT support for a variety of SMB clients Troubleshoot and maintain Windows Server environments (2012–2022) Perform Microsoft 365 and Azure migrations on a team Configure, monitor, and troubleshoot SonicWall firewalls, switches, routers, and VPNs Support Active Directory, DHCP, DNS, and other domain services Deploy and manage hybrid and…
System Engineer (MSP | Hybrid)
Key Responsibilities: Provide Tier 2–3 support across systems, cloud, and network infrastructure Administer Microsoft 365 and hybrid Azure AD/Active Directory environments Support Azure Virtual Desktop, Windows/macOS workstations, and mobile devices Troubleshoot firewalls, switches, and VoIP platforms (e.g., SonicWall, RingCentral) Participate in server migrations, workstation rollouts, and network upgrades Maintain backups, run restores, and document resolutions…
June 4, 2025
Service Desk Technician Level 2 (MSP)
Day to Day Responsibilities: Resolve escalated Tier 2 tickets across diverse client environments Install, configure, and support Microsoft 365, Exchange, and Office applications Manage Active Directory, DNS, DHCP, file permissions, and Group Policies Handle workstation imaging, hardware setups, and peripheral troubleshooting Deploy and troubleshoot firewalls (SonicWall, Meraki), switches, and VPNs Support remote access tools, Terminal…
Senior System Administrator (Managed Services Provider)
Day to day: Serve as the primary onsite engineer for a major client—owning the relationship and technical delivery Design, deploy, and manage Azure infrastructure (VMs, identity, networking, storage) Administer the full Microsoft 365 suite (Exchange, SharePoint, Teams, licensing) Use Intune to manage endpoints, security policies, and device compliance Tackle escalated support tickets across servers, networks,…
System Administrator Level 2.5 (MSP)
Day to Day: Provide Tier 2–3 support to a variety of SMB clients across diverse industries Lead and assist with M365 migrations, Azure deployments, and network infrastructure upgrades Troubleshoot issues across Windows Server, M365, Azure, VMware, networking, and Cisco systems Support Active Directory, Entra ID, DNS, DHCP, LAN/WAN, and other core services Collaborate with project…
MSP Sales Executive
What You’ll Do: Develop and execute sales strategies to drive new business within small and mid-sized companies Prospect, schedule, and attend virtual and in-person sales meetings Understand client pain points and business needs to present tailored solutions Collaborate closely with company leadership on closing deals and transitioning clients to the onboarding team Contribute feedback to…
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