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MSP Service Coordinator / Level 1 Help Desk
MSP Service Coordinator / Level 1 Help Desk Responsibilities: Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload Monitor open service tickets to make sure the team is meeting customer SLA’s Schedule internal and field technical resources on the dispatch portal Monitor resource schedules to ensure prompt time entry…
July 24, 2026
Service Desk Lead – Client IT Support Team
Service Desk Lead – Client IT Support Team Responsibilities and Technologies: Leadership aptitude and previous experience leading/managing other techs Experience handling escalated tickets in an SLA-driven environment Experience supporting multiple clients concurrently Hosted Exchange & O365 administration Windows Server 2012+, including AD, GPOs, File, DHCP, etc. Familiarity with Routers/Switches/Firewalls (mainly Cisco/SonicWall) Strong leadership potential and a desire…
IT Support Engineer Tier 2 (MSP)
IT Support Engineer Tier 2 (MSP) Required Skills & Abilities: Competent desktop support Mobile device support Competent Windows Server administration Competent network infrastructure support Competent Microsoft cloud ecosystem management Advanced on Microsoft Server Operating Systems (2008-2019) Advanced on Microsoft Workstation Operating Systems (XP to Windows 10) Advanced on Microsoft Office, QuickBooks, and Adobe software (Tech…
IT System Administrator (MSP) – Remote & Onsite Support
IT System Administrator (MSP) – Remote & Onsite Support Requirements/ Responsibilities: 2+ years Managed Service Provider experience required. 3+ years experience in administration, configuration, management and design of Windows Server-based environments Configure and install various computer and Windows servers Office 365 and Microsoft Azure experience Migrate O365/G-Suite/Servers Familiarity with virtualization requirements, including VMWare Support, configure, and…
July 23, 2026
Senior Project Engineer – Microsoft Solutions (MSP)
Senior Project Engineer – Microsoft Solutions (MSP) Location: Richardson, TX (Hybrid role) Salary: $100,000 – $120,000 Key Responsibilities Project Leadership: Plan, implement, and support Microsoft cloud solutions, including Office 365 and Azure environments. Migrations & Deployments: Lead Office 365, SharePoint, and Azure migrations, ensuring seamless transitions for clients. Server & Cloud Administration: Manage Windows Server…
IT System Engineer – MSP/ CSP
IT System Engineer – MSP/ CSP Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure,…
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Office 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
System Administrator & IT Support Technician (MSP)
System Administrator & IT Support Technician (MSP) Requirements: Experience completing O365 migrations 2+ years of MSP experience Required Thorough knowledge of Windows 7, 8 and 10, Microsoft Office & Office 365 applications (Outlook, Teams, Excel, etc.) Wireless networking, router/switch/firewall configurations experience Intermediate to advanced understanding of Active Directory, Group Policy, etc Server Virtualization Experience (Hyper-V, VMware,…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
IT System Administrator (Tier II)
IT System Administrator (Tier II) Responsibilities include: Administrating Microsoft Servers Serving as a technical expert analyzing client infrastructure and providing recommendations on improvements. Administration and migrations with Office 365 and Azure Mentoring junior technicians Systems monitoring, analysis and capacity planning. Virtualization technology support IT System Administrator (Tier II) Required Experience: 3+ years experience with Windows Servers, Azure,…
Technical Support Engineer (Tier II)
Technical Support Engineer (Tier II) Responsibilities include: Administrating Microsoft Servers Serving as a technical expert analyzing client infrastructure and providing recommendations on improvements. Systems monitoring, analysis and capacity planning. Virtualization technology support (VMware, Citrix, Hyper-V) Technical Support Engineer (Tier II) Required Experience: 3+ years experience with Windows Servers, Azure, O365 3+ years experience administering Active Directory…
Senior IT Specialist (MSP)
Senior IT Specialist (MSP) Responsibilities & Tasks include but are not limited to: Resolve Escalated Helpdesk Tickets Project work includes new client onboarding, deployments, or migrations of servers and networks, providing infrastructure guidance to C-level clients, designs, and implementations. Function as an assistant Project Manager, Team Lead, and/or hands-on escalation support for the lower-level tiered…
Hybrid Windows Systems Support Engineer (MSP)
Hybrid Windows Systems Support Engineer (MSP) Requirements: Exposure to cloud-based environments VMware troubleshooting/support Azure Active Directory, Group Policies MSP (Managed Service Provider) Experience Hybrid Windows Systems Support Engineer (MSP) Daily Responsibilities: 60% Administration/ Engineering 30% Escalated Support 10% Mentorship Hybrid Windows Systems Support Engineer (MSP) Benefits: Salary: $65,000 – $80,000 3 Weeks PTO 2 days onsite/…
Windows Systems Support Engineer // Hybrid NYC
Windows Systems Support Engineer Requirements: Exposure to cloud-based environments VMware troubleshooting/support Azure Active Directory, Group Policies MSP (Managed Service Provider) Experience Windows Systems Support Engineer Daily Responsibilities: 60% Administration/ Engineering 30% Escalated Support 10% Mentorship Windows Systems Support Engineer Benefits: 3 Weeks PTO Step immediately into a leadership role within the company Certification reimbursement Full…
MSP Helpdesk Specialist – L2
MSP Helpdesk Specialist – L2 Responsibilities: Will be part of a team coordinating technology refreshes and deployments to end-users Configuring, troubleshooting, and repairing network devices, servers, and computers enjoys working with customers and learning from senior-level engineers. Have the ability to add/delete users to/from domain Escalate tickets to tier 2 and tier 3 support technicians…
IT Service Coordinator (Connectwise)
IT Service Coordinator (Connectwise) Responsibilities: A point of contact to the customer for all types of service requests Monitor service boards for new tickets and or respond to tickets Schedule internal and field resources on the CRM dispatch portal IT Service Coordinator (Connectwise) Requirements: MSP experience is REQUIRED Experience with Connectwise or Autotask or Kaseya…
Hybrid Mid-Level System Engineer (MSP)
Hybrid Mid-Level System Engineer (MSP) Responsibilities: Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows Systems Administration, and general Network Administration (TCP/IP) Experience in general Network Administration/Troubleshooting Ability to perform end-to-end troubleshooting of issues, where the problem may lie in the storage, server, network, or anywhere in between MS Office 365 administration…
Technical Support Engineer Level 2 – (Hybrid) MSP
Technical Support Engineer Level 2 – (Hybrid) MSP Requirements: Performing software and hardware installation/configuration as needed. Perform some analytical, technical, and administrative work in the planning, design, and installation of new or existing computer systems in a Windows environment. Resolve customer issues, providing superior customer service to ensure satisfied customers Understand account procedures to properly inform…
Hybrid System Administrator (ConnectWise) – MSP
Hybrid System Administrator (ConnectWise) – MSP Qualifications: Experience working for a Managed Service Provider Required Understanding and supporting 24/7 infrastructure and business-critical applications Knowledge of (AD, O365, Azure) and Network support (Switches, routers, firewalls) Configure and install various computer and Windows servers Knowledgeable in Hyper-V / VMWare Knowledgeable in-network and firewalls (Cisco, SonicWall, Meraki, Fortinet,…
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