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IT Support Tier II & IT Consultant (MSP)
IT Support Tier II & IT Consultant (MSP) Requirements: 3+ years working in a similar role for a Managed Service Provider Hands on technical background preferred Must be familiar with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers Recommending new technologies and hardware and software solutions to clients. Proven customer service and problem-solving…
November 13, 2024
Senior Support Engineer (Tier 2) – IT Solutions & Consulting
Job Title: Senior Support Engineer (Tier 2) – IT Solutions & Consulting Location: Dallas, TX (Hybrid/Remote Flexibility) Salary: $75K – $85K (Based on Experience) What You’ll Do: Provide expert-level support to end-users, troubleshooting and resolving technical issues via phone, email, and ticketing systems. Serve as the escalation point for Tier 1 staff, offering guidance and leadership to…
Senior System Administrator – MSP (Hybrid WFH)
Senior System Administrator – MSP (Hybrid WFH) Requirements: At least 1 year of previous MSP experience Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..). • Design, Implement and Support Microsoft Active Directory environments (2012-2022) on-premise and in the cloud. • Design, Implement and Support Azure infrastructures. • Advanced…
November 8, 2024
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, M365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
November 7, 2024
IT Helpdesk Specialist Tier 2 – Managed Services
IT Helpdesk Specialist Tier 2 – Managed Services – Managed Services Requirements: 2+years of MSP Experience required Extensive experience in Server and Desktop Support, as well as Remote Support Strong knowledge of M365, Windows servers, Azure, and SharePoint Act as the primary IT consultant for our clients, handling email structure, licensing, and warranty renewals Collaborate…
IT Escalations Engineer (Managed Services)
IT Escalations Engineer (Managed Services) Qualifications: Previous Experience working for a MSP, CSP, or supporting multiple domains concurrently. Experience performing advanced troubleshooting and administration of servers, networks, and standard business application. Experience with Autotask, ConnectWise, IT Glue, Datto RMM or similar. Experience managing IT projects. Experience building technical documents such as SOP’s, runbooks, and roadmaps…
IT Project Manager (MSP)
IT Project Manager (MSP) Responsibilities: Serve as a leader on the team and assist junior technicians Serve as a consultant to client by recommending, architecting and implementing solutions custom to each client Complete projects such as O365 migrations Configure and support firewall configurations Support cloud set up, configurations, design, and support.• Extreme Proficiency Microsoft Active Directory…
Service Desk Engineer Tier 2 (MSP)
Service Desk Engineer Tier 2 (MSP) Requirements and Responsibilities: At least 1 year of MSP experience Microsoft Office 365 and Microsoft Teams Windows Server versions 2016 – 2022 VMware or Hyper-V support Azure (InTune, SharePoint, OneDrive, etc.) Network troubleshooting (Firewalls/Switches/Routers) Configuration and change management Act as an escalation support point for infrastructure, operational, and security…
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Technical Skills: Strong understanding of IT infrastructure, networking, and Proficiency in ITSM tools and software (ConnectWise, Autotask). Familiarity with cloud services (e.g., AWS, Azure) and virtualization Knowledge with Meraki, Cisco, Microsoft, Dell IT Service Desk Manager (MSP) Leadership and Management Skills: Proven ability to lead, coach, train and develop a…
System Administrator (Managed Services/ConnectWise)
System Administrator (Managed Services/ConnectWise) Responsibilities: Troubleshoots hardware/software/configuration/technical issues (received via ticketing system, email, phone, or in-person) and resolves to client satisfaction Provides installation & configuration support of routers, servers, firewalls, & network equipment Performs Configuration/Implementation/Management within Windows Server environments Provides exceptional service while adhering to contractual Service Level Agreements Utilizes knowledge of common network commands,…
IT Service Desk Technician Level 2 – Hybrid WFH (MSP)
IT Service Desk Technician Level 2 – Hybrid WFH (MSP) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer…
Senior System Administrator (MSP/Azure)
Senior System Administrator (MSP/Azure) Responsibilities: Lead the implementation and build-out of comprehensive support services for Microsoft-related technologies, including but not limited to Microsoft 365, Teams, Azure, SharePoint, Windows Server, and SQL. Drive the design and implementation of support services for virtualization technologies such as VMware and Microsoft platforms. Take charge of IT support issues related…
System Administrator – Tier 2 (MSP)
System Administrator – Tier 2 (MSP) Requirements: Experience with Windows 2012, 2016, 2019, and 2022 Server roles Onsite installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Experience with Microsoft 365 Administration & Migrations Experience Azure (Entra ID, Intune, and VMs are a plus) Thorough understanding of…
Service Desk Technician (MSP/ConnectWise)
Service Desk Technician (MSP/ConnectWise) Responsibilities: Promptly acknowledges incoming emails and tickets. Answers incoming calls and replies to any voicemails. Determines severity and priority of the problem and either works with the client to resolve the problem or escalates the issue to other team members. Effectively communicates the status and state of various ticket queues. Set…
IT Help Desk Technician (MSP/Windows)
IT Help Desk Technician (MSP/Windows) Key Responsibilities: Provide first-level technical support for Windows and Macintosh operating systems, troubleshoot domain environments, and maintain productivity software such as Microsoft Office Suite (Outlook, Word, Excel). Utilize Autotask and Datto RMM to log, categorize, and manage incidents reported by users, ensuring timely resolution or escalation to Level 2 or…
IT System Administrator Tier II (MSP)
IT System Administrator Tier II (MSP) Key Responsibilities: Provide exceptional customer service, maintaining professionalism and respect in all interactions. Respond quickly and effectively to client inquiries and technical issues. Communicate clearly with both technical and non-technical users. Proactively troubleshoot and resolve problems, documenting all cases for future reference. Work with a diverse range of technologies,…
November 1, 2024
IT Support Specialist Tier 1.5 ( MSP)
Why Choose Us? At our company, we believe that great IT professionals deserve an environment where they can flourish. Here’s what sets us apart: Dynamic Growth: Experience the excitement of being part of a company that’s rapidly expanding, offering you plenty of opportunities for career advancement. Hands-On Experience: Start with end-user support on our service…
October 31, 2024
IT Service Desk Analyst (Tier 2) – MSP
IT Service Desk Analyst (Tier 2) – MSP Requirements: 2+ Years of MSP experience REQUIRED Experience with ConnectWise Automate/Manage a plus! Experience with Cloud technologies (Azure/AWS) Experience with Virtualization technologies (VMware ESX or ESXi) Experience with Windows Server 2016+ Exchange 2016+, Office 365 Experience with administrating Microsoft Active Directory and Group Policy IT Service Desk Analyst…
IT Support Specialist Tier II (Partial Remote) – MSP
IT Support Specialist Tier II (Partial Remote) – MSP Responsibilities: Mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, printers, and workstations. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance Provide support for Microsoft server technologies including Windows Server, Active Directory,…
IT System Administrator Tier 2 (MSP)
IT System Administrator Tier 2 (MSP) Key Responsibilities: Provide remote support and answer support calls Troubleshoot desktop and network issues Install operating systems, software, and updates Remove viruses and install antivirus software Communicate issues to the engineering team Collaborate with Senior Engineers on troubleshooting tasks IT System Administrator Tier 2 (MSP) Qualifications: Relevant IT experience…
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