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IT Help Desk Technician Tier 1.5 (MSP)
IT Help Desk Technician Tier 1.5 (MSP) Responsibilities: Technical issues involving Microsoft’s core business applications and operating systems. Support of disaster recovery solutions. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Monitor the remote monitoring and management system…
October 31, 2024
IT Service Desk Technician (ConnectWise)
IT Service Desk Technician (ConnectWise) Responsibilities: Promptly acknowledges incoming emails and tickets. Answers incoming calls and replies to any voicemails. Determines severity and priority of the problem and either works with the client to resolve the problem or escalates the issue to other team members. Effectively communicates the status and state of various ticket queues.…
Senior Support Engineer
Senior Support Engineer Responsibilities: Respond to incoming service requests via phone, web portal, and email, ensuring timely and effective resolution of end-user issues. Serve as an escalation point for Tier 1 staff and collaborate with Client Account Managers on sales and project management. Set up systems and provision for new hires. Prioritize incidents and service…
IT Project Engineer – Managed Services/ Hybrid
IT Project Engineer – Managed Services/ Hybrid Job Responsibilities: Collaborate with cross-functional teams to ensure successful project delivery, from planning to implementation. Work with CTO and Project Manager on Project based initiatives for clients Participate and Update Clients on Client Projects or Presentations Responsible for project scoping, meeting with clients and pitching solutions, conducting quarterly…
System Engineer L3/ Client Discovery
System Engineer L3/ Client Discovery Responsibilities: Provide clients with technical expertise pertaining to networking, mobility, virtualization, security, and cloud-based solutions. Evaluate, recommend, and execute new technologies. Update existing infrastructure to ensure optimal network performance, security, and availability. Develop IT strategies to ensure the networking, compute, and storage infrastructure meets current and future requirements based on…
System Administrator Tier 2 (MSP)
System Administrator Tier 2 (MSP) Qualifications: 2+ years MSP experience REQUIRED Server OS and associated technologies experience – (Server 2008 +, Exchange 2010+, Active Directory, Group Policy, etc.) Strong understanding of DNS and how it affects network and servers Experience with Office 365 migrations, troubleshooting and setup Network administration and configuration (Sophos, Palo Alto, Fortinet,…
IT Sales Executive – Managed Service Provider
IT Sales Executive – Managed Service Provider Responsibilities: Identify, target, and secure new business opportunities through networking, cold calling, and referrals. Develop and maintain strong relationships with existing clients to ensure ongoing satisfaction and identify upsell opportunities. Understand client needs and present appropriate managed services and IT solutions, including cloud services, cybersecurity, networking, and data…
IT Senior Engineer (MSP)
IT Senior Engineer (MSP) Requirements: Strong experience with Cloud technologies (Azure) Expertise in Virtualization technologies (VMware) Support experience with Windows Server environments (Active Directory, Group Policy) Knowledge of firewall concepts, configuration, and troubleshooting (SonicWall) Experience managing and troubleshooting Exchange user accounts through Office 365 IT Glue administration and process automation skills preferred IT Senior Engineer…
October 30, 2024
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP
IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP Responsibilities: Provide remote support using ConnectWise Assist senior engineers with some project based work Support technologies including but limited to O365, Exchange, Active Directory, Group Policy, Windows Servers Troubleshoot end user issues, provide desktop support Server administration and basic network troubleshooting IT Helpdesk Support Tier 1.5 (Partial…
Service Desk Coordinator / Dispatcher (MSP)
Service Desk Coordinator / Dispatcher (MSP) Responsibilities: Ticket Management: Assign and update service ticket priority levels in line with company standards and client feedback using Autotask. Client and Team Coordination: Collaborate with clients, support staff, and management to prevent scheduling conflicts, ensuring smooth service delivery. Scheduling and Resource Allocation: Monitor the availability and location of…
Service Delivery Manager (Managed Services)
Service Delivery Manager (Managed Services) Key Responsibilities: Manage the service desk team and oversee daily operations. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming service tickets and delegate tasks to the appropriate team members. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication…
IT Helpdesk Technician Tier 2 (MSP)
IT Helpdesk Technician Tier 2 (MSP) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT…
October 29, 2024
Helpdesk Support Level 3 – Partial Remote
Helpdesk Support Level 3 – Partial Remote Responsibilities: Working with System Engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects such…
October 28, 2024
IT Support Specialist (MSP)
IT Support Specialist (MSP) Responsibilities: Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Complete remote access solution implementation and support: VPN and Terminal Services Monitor the manage system alerts & resolve incoming tickets at a tier 1 level Provide IT Support relating to technical issues involving Microsoft’s core business…
Senior System Engineer & Team Lead (MSP)
Senior System Engineer & Team Lead (MSP) Responsibilities: Lead solution design, consultation, migrations, relocations, administration, and troubleshooting for SMB clients Lead Projects such as designing networks autonomously Complete server management/deployments Complete Azure build outs and migrations Complete O365 migrations from Exchange Senior System Engineer & Team Lead (MSP) Experience: Previous experience working for a Managed Service…
October 25, 2024
System Administrator Tier III- MSP
System Administrator Tier III- MSP Responsibilities: Lead all cloud infrastructure evaluation, design, architecture and implementation projects and tasks both internally and for clients. Act as the last escalation point for the Engineering team for all technical issues. Design, develop, and/or integrate proven solutions to complex application problems for vast portfolio of commercial customers. Designing and…
System Administrator
System Administrator Responsibilities include: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, Office 365, and SharePoint, as well as virtualization technologies on VMware and Azure. Implement and support remote access solutions like VPN and Microsoft Intune. Maintain remote monitoring and…
System Engineer & IT Consultant (MSP)
System Engineer & IT Consultant (MSP) Requirements: MCSE or MCSA preferred 5+ Years of Managed Service Provider experience REQUIRED 10+ years of IT experience Experience implementing and configuring network devices (Cisco, SonicWall, Meraki) Advanced experience working with Microsoft technologies, AD, O365, Azure, Windows Servers, Hyper V, GPO, LAN/Wireless administration, VMware, Experience establishing network environment by designing…
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