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Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide 70% support and 30% project assistance, handling escalations and resolving technical issues with a 50/50 split between support and escalations. Address escalations like BCDR incidents, critical errors, and virtual environment issues while maintaining systems through regular Server Administration tasks (OS, AD, GPO). Lead system upgrades with thorough research…
August 31, 2025
IT Sales Executive – Managed Service Provider
IT Sales Executive – Managed Service Provider Responsibilities: Identify, target, and secure new business opportunities through networking, cold calling, and referrals. Develop and maintain strong relationships with existing clients to ensure ongoing satisfaction and identify upsell opportunities. Understand client needs and present appropriate managed services and IT solutions, including cloud services, cybersecurity, networking, and data…
August 30, 2025
MSP IT Support Engineer
MSP IT Support Engineer Responsibilities: Communicate effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explain resolutions, answer questions, and provide professional advice as needed. Perform timely recognition, isolation, resolutions, and follow-up of submitted help desk tickets and understand when to escalate. Provide detailed documentation of help…
August 21, 2025
Senior Project Engineer
Senior Project Engineer Experience: Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuring and managing firewalls, switches, WAPs, VPNs, and other network appliances Configure servers and other critical components in Azure Azure & AWS administration and support Troubleshooting and deploying Windows Server 2012-2019 MS Office 365 administration with domain synchronization and migrations from G-suite…
Junior System Administrator (MSP)
Junior System Administrator (MSP) Experience: Provide top-notch technical support in your areas of expertise to clients Provide IT support for core Microsoft technologies including Azure, VMWare, SharePoint, and O365. Assist in the Deployments of O365/G-Suite/Servers Provide support for WAN and LAN connectivity, network security, routers, and firewalls. (Cisco, SonicWall, Meraki, and Fortinet, all accepted) Install…
IT Project Engineer 2.5 – MSP
IT Project Engineer 2.5 – MSP Requirements: Lead the implementation of projects and solutions, primarily focusing on Windows servers, Active Directory, VMWare, Citrix, Hyper-V, Dell, HP, Azure, and ConnectWise. Implementation of Virtualization technologies (VMWare and Hyper-V). Collaborate with clients to gather requirements, design customized solutions, and develop implementation plans. Configure, deploy, and optimize hardware and…
August 16, 2025
vCIO – Managed Services
vCIO – Managed Services Job Responsibilities: Understand clients’ strategic goals and objectives and establish a long-term IT strategy and plan that aligns with their business focus. Video meetings with C-level executives and decision-makers to recommend technology improvements that align with organizational initiatives. Manage client accounts, beginning with the initial onboarding phase as well as monthly,…
August 14, 2025
Mid-Level IT Support Technician
Mid-Level IT Support Technician Responsibilities: Experience and understanding of server, storage, networking, and backup administration Experience working with MS Windows and MAC OS (O365, Azure, VMWare) Comfortable working with Managed Switches, Routing, and VOIP systems Handle escalations/questions from the team, mentor junior techs, and lead training sessions Detailed understanding of Active Directory, Group Policy, DNS,…
August 13, 2025
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
August 11, 2025
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
MSP Help Desk Coordinator/ Dispatcher
MSP Help Desk Coordinator/ Dispatcher Responsibilities: A point of contact to the customer for all types of service requests. Pre-process service requests as they arrive through a phone call, email, manual entry, or direct customer input. Schedule internal and field technical resources via the ticketing system. Monitor resource schedules to ensure prompt time entry on service…
Senior System Engineer
Senior System Engineer Experience: Strong experience with Cloud technologies (Azure)/virtualization technologies (VMware) Experience configuring and troubleshooting firewalls (SonicWall) Expertise working with storage, virtualization, Windows OS Ability to handle -Data backup and recovery solutions (Acronis, Datto, etc…) Advance experience working with M365 setup, migrations, and troubleshooting Advanced Scripting knowledge including PowerShell & Python is needed Ability…
August 8, 2025
MSP System Administrator (Tier II)
MSP System Administrator (Tier II) Duties and Responsibilities: Be responsible for documenting and maintaining technical aspects of the clients’ environment: network, systems, and security. Create new and update existing standards, as technology is constantly evolving. Audit environments based on best IT standards and perform alignment tasks to enhance client relationships. Identify technology risks and recommend…
Sr. MSP IT System Engineer (Microsoft)
Sr. MSP IT System Engineer (Microsoft) Requirements: 3+ Years Working for a Managed Service Provider REQUIRED 3+ years working in a Project-oriented role completing migrations Experience providing customer service on-site and remote to our valued partners. Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..) Design, Implement, and Support…
Junior System Administrator (MSP)
Junior System Administrator (MSP) Requirements: Managed Service Provider Experience REQUIRED Experience with Microsoft Servers – AD, DNS, etc. Experience with Microsoft Cloud Offerings – Azure, M365, VDI, etc. Experience supporting Windows Desktop systems and Microsoft Office applications Experience supporting Mobile handheld devices (Android, iOS, etc.) Experience and understanding with servers, storage, and networking. Experience working…
August 7, 2025
IT Help Desk Technician (MSP)
IT Help Desk Technician (MSP) Duties and Responsibilities: Experience with virtualization/cloud computing technologies with VMware Experience in working with firewalls/routers/switches (Cisco, SonicWall, Meraki, Fortinet, etc.) Providing advanced Windows sever Support on Active Directory Group Policy, and DNS experience Experience working with ConnectWise, Kaseya, Datto RMM Work with the team to provide server administration Support projects…
Hybrid System Engineer (MSP)
Hybrid System Engineer (MSP) Responsibilities: Responding to technical escalations: You would be responsible for addressing and resolving complex technical issues reported by clients, and ensuring that SLAs are met Troubleshooting: You would use your expertise to diagnose and troubleshoot issues in complex IT environments, such as hybrid cloud environments and on-premises infrastructure Providing technical guidance:…
August 2, 2025
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
MSP Service Delivery Manager – Hybrid
MSP Service Delivery Manager – Hybrid Responsibilities: Help lead and prioritize the support team’s workload Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor team…
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