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System Administrator Level 2.5 (MSP)
System Administrator Level 2.5 (MSP) Key Responsibilities: Manage and troubleshoot systems including Windows Server, Active Directory, DNS/DHCP, Group Policy, and virtualized environments (VMware/Hyper-V). Provide hands-on support for cloud environments, including Microsoft 365, Exchange Online, SharePoint, and Teams. Administer backup and disaster recovery solutions and ensure high system availability. Assist with and perform system upgrades, migrations,…
May 5, 2025
IT Account Executive – Managed Services
IT Account Executive – Managed Services Responsibilities: Own the full sales cycle: prospecting, discovery, proposal, and closing Focus on outbound sales to SMBs across various industries Qualify warm leads from marketing and appointment-setting partners Present managed IT, cybersecurity, and consulting solutions to business leaders Build lasting relationships with clients and serve as their trusted IT…
Service Desk Technician Level 2 (Windows/Mac)
Service Desk Technician Level 2 (Windows/Mac) Experience and Requirements: At least one year of experience working for a MSP Troubleshoot and resolve macOS and Windows 11 support tickets Manage Mac system deployments using JAMF, FileWave, or similar tools Support Apple Business Manager and MDM configurations Support Windows Server versions 2016-2022 M365 support and administration Handle…
System Engineer (Managed Services)
System Engineer (Managed Services) Responsibilities: Lead or collaborate on IT projects including server refreshes, cloud migrations (Azure, AWS), VOIP implementations, and network builds Review project scopes with design and engineering teams to ensure feasibility and client fit Mentor junior engineers by providing support and escalation assistance when needed Maintain accurate project documentation and update technical…
IT Service Desk Manager (MSP)
What You’ll Do: Manage daily operations of the service desk, ensuring timely resolution of client issues Assign and review service tickets, enforcing SLAs and keeping documentation up to date Oversee high-priority escalations and enforce internal processes for resolution Collaborate with the Director of IT and CEO on reporting, KPIs, and process improvements Generate and analyze…
System Administrator (Project & Cloud Focus) – MSP
What You’ll Do Administer, monitor, and maintain Windows-based systems, Active Directory environments, and Exchange Support and troubleshoot DNS, LDAP, SMTP, and general email security protocols Manage disaster recovery processes for Exchange and AD systems Perform network analysis and assist with bandwidth, disk sizing, and capacity planning Maintain and support backup solutions for clients across various…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
May 1, 2025
Senior System Administrator – Managed Services/ Microsoft SME
Senior System Administrator – Managed Services/ Microsoft SME Responsibilities: Lead and manage the MSP team to deliver exceptional IT support services. Design, implement, and support IT solutions across on-premises, cloud, and hybrid environments. Utilize Co-pilot, SentinelOne, Intune, M365, Azure, and SharePoint for comprehensive IT management and security operations. Provide advanced support for Windows Server, including…
April 28, 2025
IT Sales Executive (Managed Services)
IT Sales Executive (Managed Services) Responsibilities: Own the full sales cycle from prospecting to close, with a strong focus on outbound new business development Qualify inbound leads generated by our telemarketing and email marketing partners and convert them into discovery calls and proposals Develop and maintain relationships with small-to-mid-sized business clients in a variety of…
April 25, 2025
Service Desk Technician Level 2 (Windows/Mac)
Service Desk Technician Level 2 (Windows/Mac) Key Responsibilities: Troubleshoot and resolve macOS and Windows 11 issues within set timeframes. Design and manage macOS system deployment workflows using JAMF, FileWave, or similar tools. Support and troubleshoot Apple Business Manager and MDM environments. Address workstation, server, networking, and remote work technology issues. Maintain and update documentation, service…
IT System Administrator Tier 2.5 (MSP)
IT System Administrator Tier 2.5 (MSP) Day to Day: Provide advanced troubleshooting and resolution for escalated IT issues. Manage and support Windows Server, Active Directory, Microsoft 365, and Azure environments. Deploy, configure, and troubleshoot firewalls, switches, and VPNs. Assist in migrating clients to the cloud (Azure, Microsoft 365, Hybrid environments). Automate and optimize processes using…
MSP Sales Executive
MSP Sales Executive Key responsibilities: Identify and connect with potential clients, especially within finance and other professional services Understand client needs and present tailored IT solutions including cloud services, cybersecurity, and compliance support Attend industry events and trade shows to expand network and build brand awareness Stay current on market trends and industry pain points…
Technical Account Manager (IT Managed Services)
Technical Account Manager (IT Managed Services) Responsibilities: Build and maintain long-term, emotionally driven relationships with clients to ensure retention of monthly revenue and prevent service-related attrition. Serve as the primary interface between the client and internal teams to ensure optimal service delivery, while focusing on driving gross margin and increasing overall account profitability. Provide strategic…
System Administrator (MSP/Azure)
System Administrator (MSP/Azure) What You’ll Do Split your time between infrastructure projects (50%) and escalated support (50%) Administer Microsoft 365: Exchange Online, Teams, SharePoint, and user management Maintain and configure Windows Server environments (DNS, DHCP, GPOs) Support hybrid identity environments: Azure Entra ID, on-prem AD, and Microsoft Exchange Conduct routine server audits and implement security…
System Administrator (IT Managed Services)
System Administrator (IT Managed Services) Key Responsibilities Conduct onsite technology assessments and ensure IT alignment with best practices. Identify and communicate technical risks to the vCIO. Maintain and update client IT documentation for consistency and knowledge sharing. Build strong technical relationships with clients and internal teams. Support the service desk and projects team as needed…
System Administrator / Technical Alignment Manager
System Administrator / Technical Alignment Manager Key Responsibilities: Conduct regular onsite visits for technology alignment and technical assessments. Maintain and develop technical standards and best practices for client environments. Identify and communicate technical risks to the vCIO. Build and sustain technical relationships with clients, ensuring alignment with established standards. Document and update all technical information…
vCIO (MSP)
vCIO (MSP) Qualifications and Responsibilities: A minimum of 1 year in the MSP industry Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and maintain company…
vCIO (IT Managed Services)
vCIO (IT Managed Services) Qualifications and Responsibilities: A minimum of 1 year in the MSP industry Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and…
System Administrator Level 2
System Administrator Level 2 Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes Troubleshooting and resolving technical issues promptly…
MSP Sales Executive – Managed IT Services
MSP Sales Executive – Managed IT Services Day-to-Day Lead the full B2B sales cycle within the Managed IT Services space Prospect via cold calls, email outreach, LinkedIn, and networking Identify key stakeholders and deliver tailored solution presentations Conduct discovery meetings and needs assessments Build compelling proposals and close deals Maintain CRM accuracy for pipeline forecasting…
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