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Project Manager (MSP)
Project Manager (MSP) Key Responsibilities Oversee internal operational projects, system migrations, and client technology roadmaps. Serve as the primary point of contact for project execution, ensuring client satisfaction. Coordinate cross-functional teams to deliver smooth project and service implementations. Track key performance indicators (KPIs) to drive continuous improvement. Successfully onboard new clients and oversee IT project…
March 4, 2025
Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities: Generate Daily, Weekly, and Monthly Reports for Help Desk and Phone System. Generate On-Demand Client Health and Asset Reports. Review Service Tickets to ensure all tickets are assigned to a technician. Ensure all tickets meet SLA and are updated every 24 hours. Review priority tickets and ensure proper internal escalations…
Account Executive (MSP Sales)
Account Executive (MSP Sales) Key Responsibilities: Develop and execute strategic sales plans to meet revenue targets. Identify, qualify, and close new business opportunities through prospecting and networking. Deliver consultative sales presentations that showcase the value of managed IT services. Collaborate with internal teams to design tailored solutions for clients. Negotiate contracts and manage the full…
IT Senior System Administrator (MSP Team)
IT Senior System Administrator (MSP Team) Required Skills: Strong experience in Windows System Administration and SMB Network Administration Strong experience managing Microsoft 365 Strong experience managing Azure Experience with virtual technologies such as VMware ESX, or Hyper-V Strong understanding of base concepts and protocols such as TCP, NAT, ARP, DHCP, DNS, Active Directory, VLAN, VPN…
Senior System Administrator (MSP/Projects)
Senior System Administrator (MSP/Projects) Key Responsibilities: Provide advanced support and lead projects for Microsoft 365, Active Directory, networking, servers, and workstations. Resolve level 3 issues Deploy and maintain firewalls, switches, and network infrastructure. Implement and support Hyper-V hosts and Intune solutions. Ensure timely issue resolution and maintain high customer satisfaction. Senior System Administrator (MSP/Projects) Qualifications:…
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide Tier 2 technical support to local and remote clients, resolving service tickets and troubleshooting issues. Perform hardware and software installations and updates. Thoroughly document all client issues and maintain an audit trail of work performed. Adhere to the company’s best practice standards in all work carried out. Maintain…
March 2, 2025
IT Project Manager – Managed Service Provider
Key Responsibilities Oversee IT projects, including client onboarding, system migrations, and technology upgrades. Develop and execute project plans to meet client needs and business objectives. Serve as the primary point of contact for clients, providing regular project updates and fostering engagement. Collaborate with cross-functional teams to ensure successful project delivery and service alignment. Track and report on project progress using KPIs to…
February 28, 2025
IT Support Specialist
IT Support Specialist Minimum Experience and Other required experience: Must have experience working for MSP (Managed Service Provider) Knowledge and understanding of the following technologies: Microsoft 365, Active Directory, Basic Hardware Troubleshooting Experience with at least one of the following RMM tools: ConnectWise (Preferred), Autotask, or Kaseya Great communication skills and eagerness to work with…
Hybrid IT Helpdesk Support (ConnectWise)
Hybrid IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr…
February 27, 2025
Senior System Administrator
Senior System Administrator Duties and Responsibilities: Support end-users remotely and on-site environment resolving hardware/software issues. Troubleshoot network devices and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests. Configure servers and other key components in Azure. Azure administration and support. MS Office 365 administration with domain synchronization. Configuring…
February 25, 2025
IT System Engineer (Tier 2.5) MSP
Why Join Us? Work with a high-performing team on cutting-edge IT solutions. Gain hands-on experience with enterprise-level networking and security. Career growth opportunities in a fast-paced, innovative environment. What You’ll Do: Deploy and manage network infrastructure, including firewalls, switches, and servers. Provide advanced troubleshooting and support for Microsoft 365, Azure, and Windows Server. Serve as…
February 21, 2025
IT Senior System Administrator (MSP/Projects Team)
IT Senior System Administrator (MSP/Projects Team) Required Experience: Previous MSP experience required Experience in consulting, ability to work well in multiple client settings. Provide end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations, and identity and access management. Knowledge of cloud-based technologies such as Microsoft Azure and…
IT Support Technician Level 1.5 (MSP)
IT Support Technician Level 1.5 (MSP) Key Responsibilities: Handle Level 1 and some Level 2 support requests, including troubleshooting desktops, laptops, mobile devices, and printers. Support client environments using Windows OS, M365, and common MSP platforms (ConnectWise, Autotask, Ninja, etc). Resolve connectivity issues with Active Directory, DNS, DHCP, and other common networking protocols. Assist with…
MSP Sales & Business Development Manager
MSP Sales & Business Development ManagerLocation: Dallas, TXCompensation: $70,000 – $85,000 Base + Uncapped Commission Why Join Us? Hybrid Work Setup: 60% on-site (meeting clients, closing deals), 40% remote. Uncapped Commission Structure: 10% of the first month’s MRR (not total contract value). 4% commission on upsells/additional projects. Additional incentives as you grow with the team!…
System Engineer- MSP
What You’ll Do: Act as the highest-level escalation for technical support issues Mentor and coach Tier 1 engineers, helping them improve troubleshooting skills Troubleshoot and resolve network, virtualization, and infrastructure issues Perform proactive and reactive Incident Response to system and service anomalies Work on IT projects, including system upgrades, migrations, and network configurations Identify opportunities for automation…
Service Delivery Manager – Cloud MSP
Service Delivery Manager – Cloud MSPLocation: Oceanside, NY (In-Person Required) About the Role As the Service Delivery Manager, you’ll act as the “air traffic controller” of the team—managing workflows, troubleshooting issues, and ensuring top-tier service delivery. You’ll work closely with technicians, streamline processes, and maintain high customer satisfaction in a dynamic, collaborative environment. Key Responsibilities…
Networking Engineer/ System Administrator (MSP)
Networking Engineer/ System Administrator (MSP) Responsibilities: This position is a 80/20 split between projects and support. The project side of the house would include installing/configuring networking devices (Fortinet, Meraki, Unify), troubleshooting, heatmapping, providing post support and some security. A lot of their projects are full replacements or moving a network. This is a unique opportunity…
February 20, 2025
Hybrid Windows Systems Support Engineer (MSP)
Hybrid Windows Systems Support Engineer (MSP) Requirements: Exposure to cloud-based environments VMware troubleshooting/support Azure Active Directory, Group Policies MSP (Managed Service Provider) Experience Hybrid Windows Systems Support Engineer (MSP) Daily Responsibilities: 60% Administration/ Engineering 30% Escalated Support 10% Mentorship Hybrid Windows Systems Support Engineer (MSP) Benefits: Salary: $65,000 – $80,000 3 Weeks PTO 2 days onsite/…
February 17, 2025
Windows Systems Support Engineer // Hybrid NYC
Windows Systems Support Engineer Requirements: Exposure to cloud-based environments VMware troubleshooting/support Azure Active Directory, Group Policies MSP (Managed Service Provider) Experience Windows Systems Support Engineer Daily Responsibilities: 60% Administration/ Engineering 30% Escalated Support 10% Mentorship Windows Systems Support Engineer Benefits: 3 Weeks PTO Step immediately into a leadership role within the company Certification reimbursement Full…
Hybrid System Administrator (Level 2) – MSP
Hybrid System Administrator (Level 2) – MSP: Experience supporting End User IT Support, Cloud, O365 troubleshooting/administration, virtualization, Windows System Administration, and general Network Administration (TCP/IP) Technical experience with network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Experience with Windows OS and server from 2008-2019 Knowledge and experience with building and managing firewalls Experience working…
February 14, 2025
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