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Systems Administrator – Managed IT Services (MSP)
Systems Administrator – Managed IT Services (MSP) Location: Richardson, TX Salary: $60,000-$80,000 Key Responsibilities Provide Tier 2 support, resolving escalated tickets with timely, effective solutions. Troubleshoot and resolve complex issues, including DNS, database problems, VPN setups, server modifications, and application integrations. Administer, configure, and maintain Windows and Mac operating systems. Deploy and manage hardware such…
February 6, 2025
IT Support Specialist Tier II – MSP (Partial Remote)
IT Support Specialist Tier II – MSP (Partial Remote) Location: Partial Remote (Based in NJ with occasional travel to Secaucus, NJ) Salary Range: $75,000-$85,000 (based on experience) What You’ll Do: Provide remote and onsite support for desktops, networks, and servers. Troubleshoot IT issues and escalate complex problems as needed. Install, configure, and maintain operating systems,…
IT Support Engineer (Tier 2.5) MSP
IT Support Engineer (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT Support Engineer (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud administration 3+ years of…
IT Helpdesk Support Tier 1.5 – MSP
IT Helpdesk Support Tier 1.5 – MSP Required Experience: 1+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 1+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 1+ years experience with ConnectWise preferred IT Helpdesk Support Tier…
System Administrator II – 2nd Shift
System Administrator II – 2nd Shift Responsibilities: Microsoft 365/Azure Migrations Client On-boardings & off-boardings Client employee on-boardings & off-boardings Asset lifecycle operations Work escalated tickets from the Help Desk team System Administrator II – 2nd Shift Technologies: Windows Server AD, GPO, DNS, DHCP O365 VMware/Hyper-V Routers/Switches/Firewalls (SonicWALL, Meraki) Azure System Administrator II – 2nd Shift…
System Administrator (Managed Service Provider)
System Administrator (Managed Service Provider) Responsibilities: Troubleshoot and resolve Tier 2 hardware and software issues in a timely manner, ensuring client satisfaction Manage onboarding and offboarding for client employees, including user accounts and system configurations Prepare devices for deployment, including software installation, configuration, and client-specific settings Perform account management and support for Microsoft 365, Google Workspace,…
February 5, 2025
Help Desk Manager – MSP (Hands On)
Help Desk Manager – MSP (Hands On) Primary Job Functions: Identify areas within our support model and roll out operational procedures and technologies that increase efficiency and scale service delivery model Manage, mentor, train, lead and further build out our 15–person Helpdesk team. Function as a technical hands–on escalation engineer for 15–person Helpdesk. This person…
Senior System Administrator (MSP/ConnectWise)
Senior System Administrator (MSP/ConnectWise) Required Skills: Strong experience in Windows System Administration and SMB Network Administration Strong experience managing Microsoft 365 Strong experience managing Azure Experience with virtual technologies such as VMware ESX, or Hyper-V Strong understanding of base concepts and protocols such as TCP, NAT, ARP, DHCP, DNS, Active Directory, VLAN, VPN Ability to…
IT Helpdesk Manager – Managed Service Provider (MSP)
About the Role The IT Helpdesk Manager will lead daily service desk operations, mentor technicians, and drive process improvements. You’ll act as a technical escalation point, oversee SLA performance, and ensure high client satisfaction. Key Responsibilities Manage and mentor a team of service desk technicians. Optimize ticket resolution processes and ensure SLA adherence. Build strong…
February 4, 2025
System Administrator (ConnectWise/MSP)
System Administrator (ConnectWise/MSP) Responsibilities: Actively work on tickets in your work queue providing daily, detailed ticket notes, timely communication, and resolution or escalation. Provide excellent customer service. Install new or rebuild existing servers and network gear. Configure hardware, software peripherals, services, settings, directories, storage, etc. Research and recommend innovative and, where possible, automated approaches for…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
MSP Service Desk Engineer Level 2
MSP Service Desk Engineer Level 2 Technical Skills: Excellent desktop support skills Experience with AD/M365 administration Understanding of networking technologies Experience with network configuration of firewalls, switches, VLANs Experience troubleshooting network issues Experience troubleshooting server issues Experience with VMware or Hyper-V Experience with Azure AD (InTune is a plus) MSP Service Desk Engineer Level 2…
Help Desk Technician L1.5 (MSP)
Help Desk Technician L1.5 (MSP) Requirements and Responsibilities: Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals Manage the creation of and maintenance of an accurate asset inventory of hardware and software for our clients Provide expertise and support during systems…
IT System Engineer – L3 (MSP)
IT System Engineer – L3 (MSP) Technology Requirements: Windows Server Operating Systems & Roles Windows and Mac desktop operating systems Networking: TCP/IP, MAC, VLAN, VPN, DHCP, FIREWALL, NAT, IPS, IDS, RADIUS, QoS Understanding of best practice data administration and management processes. Understanding of best practice backup continuity & disaster recovery management Security tools: Antivirus, Email…
Hybrid WFH IT Field & Server Support Engineer
Hybrid WFH IT Field & Server Support Engineer responsibilities: Support of all things Microsoft, from Windows Server 2012+, Azure AD, O365, Active Directory, GPOs, etc IT support relating to technical issues involving Microsoft’s core business applications Work with the project management team on server builds and network deployments Troubleshoot PC connectivity desktop issues. Remote access…
February 3, 2025
vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Job Responsibilities and Essential Functions: Managing relationships with principals, owners, and key stakeholders in client organizations Understanding technology business drivers in client organizations Strategic Technology Roadmap / Budget Planning and Educating clients on technology trends and opportunities Technical business consulting Working with clients and internal teams on support escalations, project scoping and…
February 2, 2025
vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Job Responsibilities and Essential Functions: Managing relationships with principals, owners, and key stakeholders in client organizations Understanding technology business drivers in client organizations Strategic Technology Roadmap / Budget Planning and Educating clients on technology trends and opportunities Technical business consulting Working with clients and internal teams on support escalations, project scoping and…
Hybrid Solutions Architect (Azure)
Hybrid Solutions Architect (Azure) Responsibilities: Responsible for the design and delivery of complex projects focusing on Microsoft technology stack across all industry verticals to meet our client’s technology and business needs. Consults with our sales team, project management team and clients to deploy highly technical solutions to help our clients achieve their business objectives. SME…
February 1, 2025
Tier 1 System Administrator / Field Server Engineer – MSP
Tier 1 System Administrator / Field Server Engineer – MSP Technical Requirements: Strong Windows Server skills – 2016-2019 Active Directory, mostly managing, but will be doing migrations, upgrades, and perhaps building from the ground up on occasion GPO creation and modification Azure AD & O365 Administration And overall support with MS-related applications, if you are…
System Administrator (Windows/Azure) – partial remote
System Administrator (Windows/Azure) – partial remote Requirements: 2+ years of Managed Service Provider Experience REQUIRED Support VMware and Windows Server 2012/2016 remotely in a team environment. Troubleshooting VMware and Windows and implementing solutions on an individual basis and as part of a team. Experience working with ConnectWise or other PSA/RMM tools. Recommendation, testing, set up,…
January 30, 2025
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