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Infrastructure Support Engineer – Microsoft 365 & Cloud (MSP)
What You’ll Be Doing: Advanced Microsoft 365 Troubleshooting: Resolve escalated issues across Exchange Online, Intune, Teams, SharePoint, Entra ID, and OneDrive Root Cause Analysis: Identify and remediate recurring problems at the infrastructure level to reduce ticket volume and increase uptime Client-Facing Support: Deliver proactive phone and remote support with a focus on clear communication and…
May 21, 2025
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
May 20, 2025
System Administrator “Jack of All Trades”
System Administrator “Jack of All Trades” Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy working relationships…
May 17, 2025
Hybrid Escalation Engineer (MSP)
Hybrid Escalation Engineer (MSP) Responsibilities: Responding to technical escalations: You would be responsible for addressing and resolving complex technical issues reported by clients, and ensuring that SLAs are met Troubleshooting: You would use your expertise to diagnose and troubleshoot issues in complex IT environments, such as hybrid cloud environments and on-premises infrastructure Providing technical guidance:…
Help Desk Manager (Managed Service Provider)
Daily Responsibilities: Oversee daily IT service delivery and ensure client SLAs are met Manage ticket flow, escalations, and reporting via Autotask (or similar PSA) Review service quality, billing accuracy, and recurring issue trends Lead hiring, onboarding, and performance reviews for Tier 1 and 2 staff Serve as a client escalation point and ensure strong relationships…
May 15, 2025
Help Desk Technician Level 2 (Managed Service Provider)
Help Desk Technician Level 2 (Managed Service Provider) Key Responsibilities: Provide remote technical support for small to mid-sized business clients Troubleshoot desktop, network, and application issues Support user accounts and systems across Microsoft 365 and Google Workspace Install and configure operating systems and software Perform malware removal and maintain antivirus tools Work closely with senior…
May 14, 2025
IT Sales Representative – MSP
🔍 What You’ll Do: Identify, pursue, and close net-new clients in the MSP/IT services space Represent our service offerings with confidence, clarity, and a consultative approach Collaborate directly with ownership to craft and refine go-to-market strategies Maintain CRM hygiene and track pipeline progress (ConnectWise) Partner with the Account Management team to ensure seamless client onboarding…
May 12, 2025
Senior Systems & Network Engineer – MSP
🚀 What You’ll Do: Serve as top-tier escalation for complex systems, security, and networking issues Design and deploy Fortinet, SonicWALL, Meraki, and Ubiquiti network environments Lead Microsoft 365/Azure hybrid deployments with security configurations (Intune, Entra ID, Defender) Implement virtual environments (VMware, Hyper-V) and secure them using ThreatLocker Architect and manage infrastructure upgrades, MDM rollouts, firewall…
IT Sales Executive (Entry-Level to Mid-Level)
IT Sales Executive (Entry-Level to Mid-Level) Responsibilities: Prospect and develop new client relationships, identifying business needs and positioning appropriate IT solutions and managed services. Conduct client meetings, perform needs analysis, and prepare tailored proposals. Present and demonstrate company services, including cloud, network, and managed IT solutions. Collaborate with technical teams to deliver proposals and close…
IT System Engineer
IT System Engineer Responsibilities: Lead and assist with projects (70%) including installation, configuration, and optimization of network devices (Fortinet, Meraki, Unify). Handle advanced Level 3 support (30%) in a collaborative team setting. Manage and implement LAN, WAN, and wireless network environments for clients. Perform heatmapping, troubleshooting, and post-deployment support. Administer and support systems: M365, Windows…
System Engineer (Jack of All Trades) – Hybrid
🧠 What You’ll Be Doing: Manage and execute small to mid-sized IT projects (cloud migrations, server builds, firewall setups, network refreshes) Tackle escalated support issues (servers, Microsoft 365, Azure, AD, networking) Handle client-facing deployments (site visits around NYC – no overnight travel) Work in a hybrid model: mix of remote, office, and onsite visits (all…
System Engineer (MSP) – Hybrid Workplace
System Engineer (MSP) – Hybrid Workplace Responsibilities: Act as the primary technical expert for infrastructure outages, failures, and problems, ensuring minimal disruption to client operations. Lead both proactive and reactive Incident Response efforts to maintain high system availability and service continuity. Provide technical support across storage, virtualization (VMware, Hyper-V), and Windows Server environments. Implement advanced…
Virtual Chief Information Officer (vCIO)
Virtual Chief Information Officer (vCIO) Key Responsibilities: IT Strategy & Planning – Develop and present IT roadmaps tailored to client objectives. Technology & Security Assessments – Evaluate IT infrastructure, identify risks, and recommend improvements. Risk & Compliance Management – Ensure cybersecurity best practices and regulatory compliance in coordination with the vCISO. Vendor & Budget Management…
System Administrator Tier 1.5
🔧 What You’ll Do Own and resolve Level 1.5 to early Level 2 support tickets (Windows, Microsoft 365, networking) Troubleshoot Active Directory, Outlook, Teams, and general user system issues Support client systems including servers, workstations, and printers Learn and assist with light project work in Azure, networking, and backups Occasionally visit local clients around Ramsey…
May 11, 2025
Technical Account Manager (MSP)
📍 Location: Houston, TX (Hybrid – local travel to client sites required)🕒 Schedule: Full-time | Monday to Friday💼 Type: Technical Consulting / Account Management | Client-Facing Role 🌟 What You’ll Do Serve as the primary point of contact and trusted advisor for a portfolio of professional service clients (law firms, engineering firms, financial services, etc.)…
Senior System Engineer – Managed Services
Senior System Engineer – Managed Services Job Duties: Provide technical expertise to align VMware Best Practices with company’s existing IT policies, workflows, and procedures in design process Designing and implementing, migrating and supporting Windows, VMware/Hyper-V server networks Maintaining and improving the technology infrastructure of our company, working closely with our team of L2 engineers to…
System Engineer Tier 3 – Partial Remote
System Engineer Tier 3 – Partial Remote Responsibilities: Work with management team members, decision makers, and stakeholders to define business and technical requirements Solution design and implementation of new technologies for clients to meet the business requirements Implementation/Support of Microsoft Products (Windows Server, O365, Azure) Implement and Support VMware and Hyper-V Implementation/Support of Cloud products…
Senior Systems Engineer (MSP) – Hybrid
📍 Location: Austin, TX – hybrid (2-3 days onsite weekly) 💼 What You’ll Be Doing As a Senior Systems Engineer, you’ll serve as the go-to expert for designing, deploying, and managing IT infrastructure across a diverse client base (from startups to enterprise). This includes: Leading infrastructure design (cloud & on-prem), upgrades, and migrations (Azure, VMware,…
IT System Administrator Tier 3 (MSP)
IT System Administrator Tier 3 (MSP) Responsibilities: Manage servers, firewalls, routers, and switches. Manage virtualization technologies VMware & Hyper-V Maintain healthy working relationships with multiple customers, manage customer expectations, and regularly communicate project status to customer contacts. Assist with o365 migrations Build new network and server environments and perform physical to virtual conversions. System documentation…
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