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IT Technician Level 2 (Hybrid) – Managed Service Provider
IT Technician Level 2 (Hybrid) – Managed Service Provider Responsibilities: Responsible for supporting our clients and resolving technical issues that arise within their environments Working with L3 engineers to assist with cloud migrations Managing and maintaining complex IT systems, including servers, networks, and security protocols Installing and configuring software and hardware, managing and monitoring system…
August 2, 2025
Helpdesk Support Level 1.5 – Managed Service Provider
Helpdesk Support Level 1.5 – Managed Service Provider Responsibilities: Working with L3 engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects…
IT Escalation Support Specialist – MSP
IT Escalation Support Specialist – MSP Duties: Provide excellent service and support to end-users remotely and onsite at customer locations. Act as an escalation point for lower-level technicians Work on backend Systems Administration Assist in projects on an as-needed basis to modernize customer infrastructures Perform work on servers as required to resolve user-facing tickets Extensive…
August 1, 2025
MSP System Administrator – Tier 2
MSP System Administrator – Tier 2 Technical Proficiencies: MSP experience required for consideration Knowledge/ Experience with Office 365 Knowledge/ Experience with Active Directory Knowledge/ Experience with DNS Knowledge/ Experience with DHCP ConnectWise Experience preferable (Not required) Configure and install various computer and Windows servers Integrate new server hardware and applications under the supervision of a…
MSP – Help Desk Engineer
MSP – Help Desk Engineer Requirements: Experience with O365 and ConnectWise Direct experience with Windows 8, 10, and server 2012, 2016, 2019. Hands on experience with Active Directory, Group Policy, Exchange, VMware, and Hyper-V Experience with routers, switches, and troubleshooting connectivity Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP IT Managed…
MSP System Administrator
MSP System Administrator Desired Requirements: Experience working for a Managed Service Provider REQUIRED Server Hardware – Raid, iDrac/iLO/OOBM Administration and troubleshooting of Hyper-, VMware, or Citrix Windows Server Roles – AD/DNS/DHCP/IIS/GPO deployment Office 365, Intune, and Microsoft Azure (App Setup, Conditional Access Policies, Security) Implementation and Administration Backup Implementation and Management – Veeam or Equivalent…
Hybrid Mac Support Specialist (MSP Division)
Hybrid Mac Support Specialist (MSP Division) Responsibilities: Provide technical support for Mac and Windows-based systems Configure and maintain Mac and Windows-based servers, computers, and networks Perform troubleshooting and problem-solving on issues related to hardware, software, and network systems Assist with software and hardware installations and upgrades Provide end-user support for both Mac and Windows-based applications…
July 20, 2025
Systems Administrator (MAC and Windows)
Systems Administrator (MAC and Windows) Responsibilities: System Management, Maintenance, and Updates Spyware and Anti-Virus Monitoring and Management Security Patch Management Automated Software Updates & Installations System Backup Monitoring and Management New User Account Onboarding and Offboarding Provisioning and Deployment of IT Assets •Technical issue diagnostics and remote client support via phone, video chat, screen share,…
July 19, 2025
Senior Service Desk Analyst (MSP)
Senior Service Desk Analyst (MSP) Responsibilities: Act as the primary contact for user support via telephone, email, and in-person interactions Provide remote and collaborative support to clients for issue resolution. Evaluate, prioritize, and troubleshoot requests related to networks, devices, software, and peripherals Ensure precise ticket tracking and comprehensive system documentation. Independently resolve service tickets, showcasing…
July 17, 2025
Senior System Engineer – Projects Team (MSP)
Senior System Engineer – Projects Team (MSP) Responsibilities: Join our dynamic team as a mentor and team lead, guiding and supporting fellow engineers in their professional growth. Take charge of project scoping, meeting with clients, and pitching innovative solutions that exceed expectations. Conduct quarterly business reviews to ensure client satisfaction and identify opportunities for improvement.…
MSP Service Coordinator / Level 1 Help Desk
MSP Service Coordinator / Level 1 Help Desk Responsibilities: Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload Monitor open service tickets to make sure the team is meeting customer SLA’s Schedule internal and field technical resources on the dispatch portal Monitor resource schedules to ensure prompt time entry…
July 15, 2025
IT Solutions Engineer (Windows/Azure) – MSP
IT Solutions Engineer (Windows/Azure) – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation. Provide…
July 14, 2025
IT Senior System Engineer – MSP (Hybrid)
IT Senior System Engineer – MSP (Hybrid) Experience: Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuring and managing firewalls, switches, W.A.P.s, VPNs, and other network appliances Support end-users in a help desk and on-site environment, resolving hardware/software issues Configure servers and other critical components in Azure Azure & AWS administration and support Troubleshooting…
July 5, 2025
IT System Administrator Level 2 – MSP
IT System Administrator Level 2 – MSP Requirements: Understanding and supporting 24/7 infrastructure and business-critical applications Migration experience / Hybrid Cloud and on-prem Knowledge of Exchange (Azure, O365 is a plus), Active Directory, DNS Configure and install various computer and Windows servers Ticketing system and RMM experience (ConnectWise, Kaseya, Datto, SolarWinds, etc.) Knowledgeable in Citrix and VMware…
Senior IT System Engineer (Migration Team) – MSP
Senior IT System Engineer (Migration Team) – MSP Experience: Handing complex software migrations (ERP upgrades, new cloud software installations with integrations with DNS, etc) Provide accurate, timely, and detailed documentation of all technical and client care issues Update projects including information such as goals, technologies, systems, information specifications, schedules, funding, and staffing Solid Microsoft Windows…
Hybrid System Engineer – (Projects Team) MSP
Hybrid System Engineer – (Projects Team) MSP Duties: Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Support end-users in a help desk and on-site environment, resolving hardware/software issues Configure servers and other key components in Azure Enterprise SAN Installation/Configuration/Troubleshooting (HP, Synology, Nimble, EMC, Etc…) Data backup and recovery solutions (Acronis, Datto, etc…) Enterprise Wireless…
Help Desk Manager (Local WFH) MSP
Help Desk Manager (Local WFH) MSP Duties & Responsibilities: Proven experience in IT management, with a focus on help desk operations Exceptional leadership, communication, and interpersonal skills ***Must have 1+ year of MSP experience or working for MSP like environment *** Advanced knowledge of IT management practices, strategic planning, and customer service Strong problem-solving abilities…
System Administrator (IT System Support) – MSP
System Administrator (IT System Support) – MSP Experience: 2+ years of experience working for a Managed Service Provider REQUIRED Understand and support 24/7 infrastructure and business-critical applications Migration experience / Hybrid Cloud and on-pre Knowledge of Exchange (Azure, O365 is a plus), Active Directory, DNS Configure and install various computer and Windows servers Knowledgeable in Citrix…
IT System Administrator (Level 2) – MSP
IT System Administrator (Level 2) – MSP Experience: Understand and support 24/7 infrastructure and business-critical applications Migration experience / Hybrid Cloud and on-prem Knowledge of Exchange (Azure, O365 is a plus), Active Directory, DNS Configure and install various computer and Windows servers Ticketing system and RMM experience (ConnectWise, Kaseya, Datto, SolarWinds, etc.) Knowledgeable in Citrix and VMware…
Hybrid System Engineer (Escalation Team) MSP
Hybrid System Engineer (Escalation Team) MSP Experience: Working knowledge and experience with VMware to perform basic VM edits, troubleshooting, and extend data stores/partitions Ability to configure and troubleshoot network equipment including routers, switches, and firewalls. Deploy new hardware using Imaging technology Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients Responsible…
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