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System Administrator – ConnectWise/MSP
System Administrator – ConnectWise/MSP Requirements: Providing escalated support. Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive. M365 migration experience highly preferred Hands-on work with desktops, networking, and a few physical servers. Server and workstation support including installing and updating software and troubleshooting errors Network administration (Meraki and SonicWall)…
March 19, 2025
Centralized Services Engineer (MSP/Kaseya)
Centralized Services Engineer (MSP/Kaseya) Responsibilities: 80% Centralized Services | 20% Ticket Overflow Administer & monitor client systems proactively using Kaseya Identify recurring issues & develop automation or standardization solutions Manage security standards (phishing protection, patching, compliance) Optimize backups & hardware provisioning via Datto Standardize onboarding processes for new clients Collaborate with internal teams to drive…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
Service Desk Technician Tier 1.5 (MSP/ConnectWise)
Service Desk Technician Tier 1.5 (MSP/ConnectWise) Responsibilities: Proficiency in Windows operating systems (Windows 10, Windows 11, and basic Windows Server administration). Experience with Active Directory (user management, password resets, group policy basics). Knowledge of Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams). Familiarity with Remote Desktop Protocol (RDP) and troubleshooting connectivity issues. Understanding of DNS,…
March 18, 2025
IT System Administrator Level 2.5 (MSP)
IT System Administrator Level 2.5 (MSP) Responsibilities and Experience: At least 1 year of MSP experience Strong IT fundamentals are essential, including a solid understanding of DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems. Experience with M365 migration is required. Proficiency in Windows 11, Windows Server OS, and Active Directory/Entra ID is necessary for…
IT Service Coordinator (MSP)
IT Service Coordinator (MSP) Key Responsibilities: Serving as the primary contact for requests via phone, email, and monitoring alerts, maintaining active communication with customers and their staff, providing incident updates, and notifying them of changes. Overseeing all newly generated and active Customer Tickets throughout their entire lifecycle within the Autotask ticketing system, adhering to SOPs,…
IT System Administrator Level 2.5 (MSP)
IT System Administrator Level 2.5 (MSP) Responsibilities: Configure and install various computer and Windows servers Migrate O365/G-Suite/Servers Recommend solutions and services to C-levels Install and maintain approved security tools, policies, and follow procedures to implement Support, configure, maintain and upgrade corporate customer’s networks (routers/switches/firewalls) and in house servers Install and integrate new server hardware and applications…
March 17, 2025
IT Service Desk Technician Level 2.5 / Team Lead (MSP)
IT Service Desk Technician Level 2.5 / Team Lead (MSP) Responsibilities: Be the backstop for the help desk—escalations flow through you Own the ticket queue, keeping things moving efficiently Provide L2/L3 troubleshooting across Windows Servers, M365, Networking, and Security Tools Lead new installations for clients (starting fresh!) Collaborate on service delivery improvements Maintain top-tier documentation…
Senior System Administrator – MSP Professional Services
Senior System Administrator – MSP Professional Services Responsibilities: Manage client service delivery and advanced systems/cloud projects Resolve escalations through root cause analyses Mentor junior engineers Design and manage Windows, VMware, Azure, and Microsoft 365 environments Lead projects within scope and budget Drive strategic technology investments Develop and maintain best practices and process documentation Senior System…
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide 70% support and 30% project assistance, handling escalations and resolving technical issues with a 50/50 split between support and escalations. Address escalations like BCDR incidents, critical errors, and virtual environment issues while maintaining systems through regular Server Administration tasks (OS, AD, GPO). Lead system upgrades with thorough research…
March 13, 2025
IT Support Engineer L1 (Cloud Technologies)
IT Support Engineer L1 (Cloud Technologies) Responsibilities: Courteous, knows when to escalate, closing high volume of tickets Troubleshoot and resolve IT issues, including hardware and software problems Provide guidance and support to clients on the use of various software and hardware applications Escalate complex issues to senior technical staff as required Assist with the maintenance…
March 11, 2025
IT System Administrator & Network Administrator (MSP)
IT System Administrator & Network Administrator (MSP) Responsibilities/Requirements: Experience supporting Windows servers, VMWare, Hyper-V, and Azure Good grasp and working knowledge of acronyms like IP addresses, DNS, and DHCP Troubleshooting Network issues Microsoft Windows Server 2008/2012/2016 (Active Directory, OU and GP management) O365 Administration/Troubleshooting ConnectWise Experience Experience working in the Managed Service Provider industry is…
March 7, 2025
IT Project Engineer (M365/Azure) – MSP
Why Join? Project-Based Work – No daily ticket grind; focus on cloud migrations, Microsoft 365 implementations, and Azure projects. Career Growth – Work directly with senior engineers and leadership to develop advanced skills in Microsoft security, automation, and infrastructure. Strong Culture – A supportive, team-first work environment where your ideas and expertise matter. What You’ll…
Junior IT Support Engineer (MSP)
What You’ll Be Doing: Frontline Support: Act as the first point of contact for IT issues via phone, email, and remote support tools. Troubleshooting: Diagnose and resolve Windows desktop and server issues, M365 email setups, DNS, networking, and security software. Escalation Support: Work alongside senior engineers to resolve more complex technical challenges. Client Interaction: Provide…
Senior System Engineer (MSP)
What You’ll Be Doing: Project Engineering: Lead IT projects including cloud migrations, server deployments, and network upgrades. Escalation Support: Serve as the go-to expert for advanced troubleshooting across Windows, networking, and security. Microsoft 365 & Azure Management: Deploy and manage SharePoint, Intune, Entra ID, and email migrations. Active Directory & Intune: Configure and troubleshoot GPOs,…
IT Support Specialist Tier 2 – Kaseya (MSP)
Responsibilities: Administer and monitor client systems proactively using Kaseya. Identify recurring issues and develop automation or standardization solutions. Manage security standards, including phishing protection, patching, and compliance. Optimize backups and hardware provisioning using Datto. Standardize onboarding processes for new clients. Collaborate with internal teams to drive efficiency and reduce reactive support. Requirements: Must-Have: Experience using…
IT Manager – MSP
IT Manager – MSP Salary: $100,000 – $120,000 Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for service-related matters, building trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communications to ensure satisfaction. Resolve escalated service issues promptly while managing client expectations effectively. Service Delivery Oversight: Monitor and…
Service Delivery Manager – MSP
Service Delivery Manager – MSP Location: McHenry, IL Salary: $100,000 – $130,000 Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for service-related matters, building trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communications to ensure satisfaction. Resolve escalated service issues promptly while managing client expectations effectively. Service…
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
March 6, 2025
IT Helpdesk Technician Tier II (Quick Advancement!)
IT Helpdesk Technician Tier II (Quick Advancement!) Configuration of standard Microsoft 365 and Exchange clients Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences. Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup. Administration of enterprise e-mail application, including add/remove users and group,…
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