Page 24 of 145
Technical Account Manager (IT Managed Services)
Technical Account Manager (IT Managed Services) Responsibilities: Build and maintain long-term, emotionally driven relationships with clients to ensure retention of monthly revenue and prevent service-related attrition. Serve as the primary interface between the client and internal teams to ensure optimal service delivery, while focusing on driving gross margin and increasing overall account profitability. Provide strategic…
April 25, 2025
System Administrator (MSP/Azure)
System Administrator (MSP/Azure) What You’ll Do Split your time between infrastructure projects (50%) and escalated support (50%) Administer Microsoft 365: Exchange Online, Teams, SharePoint, and user management Maintain and configure Windows Server environments (DNS, DHCP, GPOs) Support hybrid identity environments: Azure Entra ID, on-prem AD, and Microsoft Exchange Conduct routine server audits and implement security…
System Administrator (IT Managed Services)
System Administrator (IT Managed Services) Key Responsibilities Conduct onsite technology assessments and ensure IT alignment with best practices. Identify and communicate technical risks to the vCIO. Maintain and update client IT documentation for consistency and knowledge sharing. Build strong technical relationships with clients and internal teams. Support the service desk and projects team as needed…
System Administrator / Technical Alignment Manager
System Administrator / Technical Alignment Manager Key Responsibilities: Conduct regular onsite visits for technology alignment and technical assessments. Maintain and develop technical standards and best practices for client environments. Identify and communicate technical risks to the vCIO. Build and sustain technical relationships with clients, ensuring alignment with established standards. Document and update all technical information…
vCIO (MSP)
vCIO (MSP) Qualifications and Responsibilities: A minimum of 1 year in the MSP industry Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and maintain company…
vCIO (IT Managed Services)
vCIO (IT Managed Services) Qualifications and Responsibilities: A minimum of 1 year in the MSP industry Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and…
System Administrator Level 2
System Administrator Level 2 Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes Troubleshooting and resolving technical issues promptly…
MSP Sales Executive – Managed IT Services
MSP Sales Executive – Managed IT Services Day-to-Day Lead the full B2B sales cycle within the Managed IT Services space Prospect via cold calls, email outreach, LinkedIn, and networking Identify key stakeholders and deliver tailored solution presentations Conduct discovery meetings and needs assessments Build compelling proposals and close deals Maintain CRM accuracy for pipeline forecasting…
Senior System Administrator Level 3 (MSP)
Senior System Administrator Level 3 (MSP) Responsibilities: Lead cloud migration projects and infrastructure improvements. Implement Microsoft 365 and Azure solutions, including Endpoint Manager (Intune), Defender ATP, and Sentinel. Transition applications and services from on-premises to Azure cloud environments. Develop and maintain cloud monitoring tools for automation and efficiency. Stay current with Microsoft cloud technologies and…
IT Service Desk Technician Level 1.5 (MSP)
IT Service Desk Technician Level 1.5 (MSP) Requirements: 1+ years of help desk or network support experience (MSP experience required). Strong proficiency with Windows 10, 11, Microsoft 365, and Active Directory. Experience with DNS/DHCP troubleshooting and hardware staging/deployment. Hands-on experience with desktop and software support. Willingness to travel to client sites within NYC. IT Service…
IT Help Desk Manager (Managed Services)
IT Help Desk Manager (Managed Services) Daily Tasks: Manage and prioritize all incoming help desk tickets to ensure timely and effective resolution Serve as the primary point of contact for escalations and client communication Monitor dashboards, email queues, and technician workloads to ensure SLA compliance Coordinate the day-to-day activities of the technical support team Provide…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr System Administrators,…
IT Helpdesk Support Tier 1 (MSP)
IT Helpdesk Support Tier 1 (MSP) Responsibilities: Provide level 1 support for all client tickets. Provide level 2 support when possible by ability. Troubleshoot & Administer O365 Manage accounts in active directory for various clients Provide desktop support Work along side senior engineers for exposure to project based work IT Helpdesk Support Tier 1 (MSP) Requirements: …
IT Project Engineer (Tier 2.5)- Managed IT & Cloud Projects
What You’ll Be Doing: Own and deliver technical projects independently or alongside a senior engineer Serve as the lead or secondary resource depending on project scope and complexity Collaborate with the Project Design Desk and fellow engineers to scope, validate, and execute new deployments Provide occasional mentorship or assistance to junior team members on escalations…
Business Development Representative – IT Services (MSP)
Why Join Us? We’re a fast-growing Managed Service Provider (MSP) with a proven track record—doubling revenue year over year since 2021. We provide enterprise-level IT solutions to small and mid-sized businesses with a commitment to responsiveness, security, and client satisfaction. As part of our growth, we’re building a lean, high-performance sales team—and this is your…
IT Services Sales Representative – MSP
What You’ll Do: Identify and generate new business opportunities for managed IT services, cloud solutions, cybersecurity, and support plans Build relationships with small to mid-sized businesses in the NYC metro area Conduct client discovery to understand their IT pain points, challenges, and growth goals Work closely with technical engineers to tailor solutions and build proposals…
Technical Account Manager – MSP (Client Technology Advisor)
Technical Account Manager – MSP (Client Technology Advisor) Location: Baltimore/Washington Metro Area (Hybrid) Salary: $80,000-$90,000 + Benefits What You’ll Do Client Technology Alignment: Conduct regular assessments, document client environments, and ensure systems align with best practices. Technology Roadmaps: Work with vCIOs and Client Success teams to develop strategic IT roadmaps based on client needs. Consulting…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
System/Network Solutions Architect – MSP
System/Network Solutions Architect – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation. Provide recommendations…
Systems Engineer – Hybrid Workplace
Systems Engineer – Hybrid Workplace Responsibilities: Execute server, cloud, and system setup/configurations assigned Administer and support client workstations, Windows servers, and other network infrastructure such as switches, firewalls, WAP’s, VPN, printers, and more Handle escalations from Service Desk as required Provide timely updates to clients and internal teams regarding project status Build & Administration of…
Page 24 of 145
