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IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. You can use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience…
September 27, 2024
IT System Administrator (MSP/Azure)
IT System Administrator (MSP/Azure) Required Skills: Ability to migrate servers and perform M365 migrations Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. The configuration, management, and troubleshooting of…
System Engineer / IT Consultant (MSP)
System Engineer / IT Consultant (MSP) Role and Responsibilities: Perform regular onsite and remote services in support of your assigned clients: -Check server/network health -Monitor tools/application health -Check logs & maintains backups -Perform restoration tests -Provide L3 technical support & resolve escalated user issues that reactive support team is unable to address -Develop relationships with…
IT Help Desk Technician Tier 2 (MSP)
IT Help Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience is a must Provide tier two support to end users remotely or on customer site Work on escalated tickets to find timely resolutions to complex customer issues Experience with provisioning, administering, and troubleshooting various components of Microsoft 365 including but not limited…
IT Service Desk Technician Level 2 (MSP)
IT Service Desk Technician Level 2 (MSP) Day to Day: Help people having problems with their Mac, PC, or smartphone, network, server, or virtual environment – on the phone, by email, and in person. Help coworkers our with challenges that require some extra brains Be available to help with issues onsite Setup new Macs, PCs,…
Senior System Administrator (MSP/ConnectWise)
Senior System Administrator (MSP/ConnectWise) Responsibilities: Configure and install various computer and Windows servers Lead M365 migrations and advanced administration Hyper-V/VMware migrations and setups Deploying and configuring Meraki switches, wireless, and routers Design, configure, maintain and upgrade corporate customer networks and in-house server Implement and design Azure solutions Senior System Administrator (MSP/ConnectWise) Benefits: Health, Dental, and…
System Administrator – MSP (Hybrid WFH)
System Administrator – MSP (Hybrid WFH) Position Responsibilities: Take a lead role as the technical expert for all infrastructure-related outages, failures, and problems. Perform proactive and reactive Incident Response as a result of system or service anomalies. Provide top-notch technical support in your areas of subject matter expertise (network, virtualization). Monitor and work with various…
IT Service Coordinator (MSP/ConnectWise)
IT Service Coordinator (MSP/ConnectWise) Essential Duties and Responsibilities: A point of contact to the customer for all types of service requests. Pre-process service requests as they arrive through a phone call, email, manual entry, or direct customer input. Schedule internal and field technical resources via the ticketing system. Monitor resource schedules to ensure prompt time entry…
IT System Engineer – Hybrid WFH (MSP)
IT System Engineer – Hybrid WFH (MSP) Experience and Technologies: Experienced in Managed Services (MSP); excellent knowledge with best practices in keeping IT systems efficient – minimum of 1 year managed services experience Deployment and administration of Microsoft 365 (M365) environments. Proven success migrating business email to M365 Optimizing network (all components: network gear, servers,…
Help Desk Technician (MSP)
Help Desk Technician (MSP) Key Responsibilities: Coordinate dispatching resources 15% of the time, while providing 85% hands-on helpdesk support. Diagnose and resolve technical issues (Tier 1/1.5 level) quickly and efficiently. Provide exceptional customer service and communication. Manage and support Windows Server (2008-2022), AD user account management, and basic network troubleshooting. Assist with firewall configurations and…
System Engineer
What You’ll Do: Act as the highest-level escalation for technical support issues Mentor and coach Tier 1 engineers, helping them improve troubleshooting skills Troubleshoot and resolve network, virtualization, and infrastructure issues Perform proactive and reactive Incident Response to system and service anomalies Work on IT projects, including system upgrades, migrations, and network configurations Identify opportunities for automation…
IT Service Desk Technician (MSP/ConnectWise)
IT Service Desk Technician (MSP/ConnectWise) Responsibilities: Promptly acknowledges incoming emails and tickets. Answers incoming calls and replies to any voicemails. Determines severity and priority of the problem and either works with the client to resolve the problem or escalates the issue to other team members. Effectively communicates the status and state of various ticket queues.…
September 26, 2024
Help Desk Technician Level 2 (MSP)
Help Desk Technician Level 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. You can use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience…
Help Desk Technician Tier 2 (ConnectWise)
Help Desk Technician Tier 2 (ConnectWise) Responsibilities: IT support relating to technical issues involving Microsoft’s core business applications Support services for Microsoft-related technologies: Windows 10, Windows Server, O365, Azure Ability to configure and troubleshoot Cisco Meraki and Ubiquiti network equipment including Access Points, routers, switches and firewalls. Provisioning and installation of hardware and software as…
Service Desk Technician Level 2 (ConnectWise)
Service Desk Technician Level 2 (ConnectWise) Responsibilities: IT support relating to technical issues involving Microsoft’s core business applications Support services for Microsoft-related technologies: Windows 10, Windows Server, O365, Azure Ability to configure and troubleshoot Cisco Meraki and Ubiquiti network equipment including Access Points, routers, switches and firewalls. Provisioning and installation of hardware and software as…
Help Desk Technician Level 2 (Managed Services)
Help Desk Technician Level 2 (Managed Services) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using ConnectWise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware…
IT System Engineer & Network Engineer (MSP)
IT System Engineer & Network Engineer (MSP) Requirements: Experience in Tier III, administration, configuration, management and design of Windows Server-based corporate networks Microsoft 365 and Microsoft Azure experience Migration experience with M365 and performing P2V migrations with VMware and Hyper-V Familiarity with virtualization requirements, including VMWare Experience in SonicWall deployments Experience in deployment, management and…
September 20, 2024
Senior Infrastructure Systems Engineer
Role Overview: We are seeking a highly skilled Senior Infrastructure Systems Engineer to join our growing team. This role is designed for experienced professionals who excel in providing advanced technical support and infrastructure management. You’ll play a key role in delivering exceptional service to our clients, driving technical projects, and ensuring robust IT systems. Key…
Senior Technical Account Manager
Senior Technical Account Manager Responsibilities: Develop relationships with key client contacts (senior partners, managers and executives) as their trusted advisor through regularly scheduled meetings (conference calls and onsite). Ensure that all escalated issues reported by client are tracked and addressed, and the client is involved and updated on status. Prepare and present project, service and product…
Senior System Engineer (MSP)
Senior System Engineer (MSP) Key Responsibilities: Support and administer servers, Microsoft 365, Azure, and BDR solutions (on-premise and cloud). Handle escalations and advanced support for service requests. Assist with the implementation of server and storage projects. Senior System Engineer (MSP) Requirements: Strong experience with Microsoft Azure, Microsoft 365, Teams, and SharePoint. Proficiency in Microsoft server…
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