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IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, M365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
July 31, 2024
Service Delivery Manager (MSP)
Service Delivery Manager (MSP) Responsibilities: Help lead and prioritize the support team and Engineering teams workload Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor…
IT Helpdesk Technician Level 1 (MSP)
IT Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current…
IT Helpdesk Technician Level 1 (MSP)
IT Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current…
Senior System Administrator – Team Lead (Managed Services)
Senior System Administrator – Team Lead (Managed Services) Responsibilities: Lead a team of 6 IT Engineers Lead cybersecurity operations with SOC Act as final point of escalation Develop and maintain team procedures/policies Lead trainings for Engineering team Senior System Administrator – Team Lead (Managed Services) Technology Skills: Windows Server 2012r2 through 2022 administration and implementation…
Help Desk Technician Level 2 (MSP/ConnectWise)
Help Desk Technician Level 2 (MSP/ConnectWise) Responsibilities: Providing escalated support. Conducting on-site client visits within the area. Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive. Hands-on work with desktops, networking, and a few physical servers. Server and workstation support including installing and updating software and troubleshooting errors Network…
Help Desk Technician Level 2 (MSP/ConnectWise)
Help Desk Technician Level 2 (MSP/ConnectWise) Responsibilities: Providing escalated support. Conducting on-site client visits within the area. Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive. Hands-on work with desktops, networking, and a few physical servers. Server and workstation support including installing and updating software and troubleshooting errors Network…
Field Engineer Tier 2 (MSP)
Field Engineer Tier 2 (MSP) Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes (MACs) Troubleshooting and resolving technical…
July 30, 2024
IT Senior System Administrator (Managed Services)
IT Senior System Administrator (Managed Services) Experience: Passion for delivering remarkable customer experience and success with a commitment to integrity and excellence. Previous MSP experience required Experience in consulting, ability to work well in multiple client settings. Provide end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations,…
System Administrator / Field Technician (Hybrid WFH)
System Administrator / Field Technician (Hybrid WFH) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices. Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity…
IT Support Engineer Level 1.5 (ConnectWise)
IT Support Engineer – Level 1.5 (ConnectWise) Required Skills: MSP experience (no exceptions) ConnectWise / ITGlue Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows System Administration, and general Network Administration (TCP/IP) At least 1 years of experience in general Network Administration/Troubleshooting Ability to perform end-to-end troubleshooting of issues, where the problem…
IT Junior Administrator – MSP System Infrastructure Team
IT Junior Administrator – MSP System Infrastructure Team Essential Duties and Responsibilities: Experience with administrating and maintaining Windows Server 2012 and above High level knowledge of supporting/managing desktop operating systems Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues Basic virtualization Administration which…
July 29, 2024
Junior Administrator – MSP System Infrastructure Team
Junior Administrator – MSP System Infrastructure Team Essential Duties and Responsibilities: Experience with administrating and maintaining Windows Server 2012 and above High level knowledge of supporting/managing desktop operating systems Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues Basic virtualization Administration which may…
IT Systems Administrator Tier 2.5 (MSP)
IT Systems Administrator Tier 2.5 (MSP) Key Responsibilities: Manage and optimize IT systems within a Managed Services environment. Deploy and administer Microsoft 365 (M365) solutions, including successful email migrations. Build and manage file servers and cloud computing solutions, with experience in Windows Server 2019/2022 and Hyper-V. Perform network deployments, including setting up firewalls, switches, and…
IT System Administrator (MSP)
IT System Administrator (MSP) Responsibilities: Take Service Desk Calls as well as be the escalation point for our Tier I Service Desk team. Configure, set up, and install desktop and laptop PCs. Provide support for multiple security tools and assist end-users with security-related issues Administration of M365 Implement, and Support Azure infrastructure Interface with account…
July 26, 2024
Senior System Engineer (MSP)
Senior System Engineer (MSP) Responsibilities: Service as a project lead architecting and implementing solutions Serve as a highest point of escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) Extensive knowledge of Active Directory and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …) In-depth working knowledge of…
IT System Administrator- Onsite & Remote Support (MSP)
IT System Administrator- Onsite & Remote Support (MSP) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians…
IT Systems Engineer (Microsoft Products) – MSP
IT Systems Engineer (Microsoft Products) – MSP Responsibilities: Server Migrations to Azure environment Server Builds Network Hardware Deployments M365 Email Migrations New Client Onboarding and Deployment IT Systems Engineer (Microsoft Products) – MSP Core Requirements: 3+ years of MSP experience working in a heavy projects capacity REQUIRED**** Experience in Tier III, administration, configuration, management and design…
Systems Engineer/ IT Consultant
Responsibilities: Timely and competent response to technology support requests Quality Microsoft 365, desktop, server, and network-level support Effective communication of technical information to clients and internal management Configuration of LAN and WAN topologies, server staging, and deployment Tier 2 and Tier 3 Support Required Technical Skills: Minimum of a two-year degree, preferably with emphasis on…
Senior Systems Engineer (Managed Service Provider)
Senior Systems Engineer Responsibilities: Configure and install various computer and Windows servers Migrate O365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure, maintain and…
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