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IT Senior System Administrator (MSP/Azure)
IT Senior System Administrator (MSP/Azure) Responsibilities: Provide day-to-day support across a diverse tech stack including Virtualized Servers (100% focus on Azure), M365, Active Directory, and VMware Handle incoming tickets ensuring timely resolution of issues Perform general support and troubleshooting for both cloud and on-prem environments Manage Azure environments, including Azure Virtual Desktops (VD), networking, and…
September 12, 2024
IT Support Engineer Level 2 (Windows/Azure)
IT Support Engineer Level 2 (Windows/Azure) Responsibilities: Provide Level 2 support for our clients, handling escalated technical issues related to Windows desktop environment, Windows Server, Active Directory, Group Policy, Domain Environments, basic networking principals, routers, modems, switches, M365 Administration, VMWare, Hyper-V, virtualization, Azure Entra ID, Intune, remote management tool, and ticketing system (ConnectWise or Autotask…
Marketing & Branding Intern (Unpaid)
Overview of the Internship Program: We are seeking a Marketing & Branding Intern who is ready to gain hands-on experience in content creation, social media management, and marketing research—all while building a strong foundation in the dynamic world of marketing and branding for a niche professional services firm. This is an unpaid internship that offers…
September 11, 2024
IT Project Coordinator – Managed Service Provider
IT Project Coordinator Job Description: We are seeking a dynamic Project Coordinator to manage and oversee client projects from inception to completion. This role is ideal for someone with project coordination experience working for a Managed Service Provider. The growth path for the project coordinator would be a Project Manager. IT Project Coordinator Key Responsibilities:…
September 10, 2024
IT Service Manager/ Engineer (Hybrid Workplace)
IT Service Manager/ Engineer (Hybrid Workplace) Responsibilities: Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met. Conduct performance evaluations for team leaders and maximize team efficiency Evaluate Technology trends and ensure company…
September 6, 2024
Service Desk Manager (MSP) – Partial WFH
Service Desk Manager (MSP) – Partial WFH Responsibilities Manage the day-to-day operations of the Service Desk. Assign incoming tickets to the appropriate resources based of skillset, availability, and workload. Train, coach, and mentor service desk staff to improve their technical knowledge and customer service skills. Act as technical escalation point for the Service Desk. Collaborate…
Lead System Engineer – Managed IT
Lead System Engineer – Managed IT Responsibilities: Lead and guide our team in streamlining and optimizing processes for designing, implementing, and maintaining complex systems solutions. Provide expert-level support to address a wide range of issues related to networking, infrastructure, servers, cloud environments. You’ll investigate recurring problems, determine root causes, and develop long-term solutions to prevent…
System Administrator – Projects Team (MSP)
System Administrator – Projects Team (MSP) Technologies: M365 administration and migration experience Windows Server administration and configuration, versions 2012-2022 Configuring and managing VMware and Hyper-V environments Firewall administration and configuration of (Fortinet, SonicWALL, Meraki) Azure administration, migration experience is a major plus System Administrator – Projects Team (MSP) Benefits: Health, Dental, and Vision Insurance 401(k)…
IT System Administrator (MSP/Windows)
IT System Administrator (MSP/Windows) Requirements: Previous experience working for a MSP Comfortable working in large datacenter environments Possess strong knowledge of local and off-site data center environments and vulnerability security management Comfortable implementing / deploying IT security & data protection systems Working with setting up and managing corporate firewalls Possess knowledge of MS Server /…
IT Field Technician “White Glove IT Support” (MSP)
IT Field Technician “White Glove IT Support” (MSP) Requirements: 4+ years of hands on Windows desktop or systems support experience is required SonicWall, Meraki or Cisco experience configuring, installing and troubleshooting Experience with Windows Server migrations 2+ YEARS OF MSP EXPERIENCE REQUIRED Experience with Active Directory (add/delete users, group policies) Experience with Microsoft Exchange (hosted…
Senior System Engineer (MSP)
Senior System Engineer (MSP) Key Responsibilities: Support and administer servers, Microsoft 365, Azure, and BDR solutions (on-premise and cloud). Handle escalations and advanced support for service requests. Assist with the implementation of server and storage projects. Senior System Engineer (MSP) Requirements: Strong experience with Microsoft Azure, Microsoft 365, Teams, and SharePoint. Proficiency in Microsoft server…
September 5, 2024
System Engineer (MSP)
System Engineer (MSP) Responsibilities: Serve as the primary technical expert for addressing infrastructure-related outages, failures, and problems. Conduct proactive and reactive incident response for system or service anomalies. Deliver high-quality technical support in areas of expertise, such as networking and virtualization. Utilize and manage various systems management tools to monitor and maintain infrastructure. Identify and…
September 1, 2024
Senior System Engineer “Jack of All Trades” – MSP
Senior System Engineer “Jack of All Trades” Responsibilities : Lead all cloud infrastructure evaluation, design, architecture and implementation projects and tasks both internally and for clients. Act as the last escalation point for the Engineering team for all technical issues. Design, develop, and/or integrate proven solutions to complex application problems for vast portfolio of commercial…
Senior System Engineer (Automation) – MSP
Key Responsibilities: Develop and implement scripting solutions using ConnectWise to install software, address issues, remediate vulnerabilities, and deploy new services. Maintain and update ConnectWise: manage agent scripts, respond to alerts, monitor dashboards, and conduct periodic system reviews. Perform network-level patching and maintenance, including WAN and LAN connectivity, routers, firewalls, and security. Provide support for disaster…
IT Support Specialist Tier II (Client Facing) – MSP
IT Support Specialist Tier II (Client Facing) – MSP Technologies/ Requirements: Windows Servers VMware, Hyper-V ConnectWise a major plus Experience with Network Administration Experience with Active Directory, Group Policy, O365, Exchange and Azure AD Ability to articulate your work to the client in non-technical terms 2+ years working for a Managed Service Provider REQUIRED** IT Support…
IT Field Engineer Tier II- MSP
Company Overview: We are a premier managed technology services provider committed to enhancing the operational efficiency of nonprofit organizations. Our team specializes in offering comprehensive IT solutions that empower our clients to achieve their missions through cutting-edge technology. We focus on delivering outstanding support and tailored services in cloud computing, cybersecurity, data protection, and network…
IT Helpdesk Technician Tier 1.5 – MSP
Position Overview: We are looking for an IT Helpdesk Technician Tier 1.5 to enhance our team. This role is vital in delivering outstanding technical support and ensuring a seamless client experience. If you thrive in a fast-paced environment, excel at solving technical problems, and are passionate about exceptional customer service, we’d love to hear from…
IT System Engineer (Tier 2.5) MSP
Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and maintain network hardware and software Monitor and enhance network performance and security Manage system backups and restore protocols Document network issues and solutions Travel to client sites as needed and participate in on-call support rotation Create…
vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Job Responsibilities and Essential Functions: Managing relationships with principals, owners, and key stakeholders in client organizations Understanding technology business drivers in client organizations Strategic Technology Roadmap / Budget Planning and Educating clients on technology trends and opportunities Technical business consulting Working with clients and internal teams on support escalations, project scoping and…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
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