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IT Helpdesk Support Tier 1.5 – MSP
IT Helpdesk Support Tier 1.5 – MSP Required Experience: 1+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 1+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 1+ years experience with ConnectWise preferred IT Helpdesk Support Tier…
September 12, 2024
System Administrator – Tier 2 (MSP)
System Administrator – Tier 2 (MSP) Requirements: Experience with Windows 2012, 2016, 2019, and 2022 Server roles Onsite installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Experience with Microsoft 365 Administration & Migrations Experience Azure (Entra ID, Intune, and VMs are a plus) Thorough understanding of…
IT Helpdesk Support (MSP)
IT Helpdesk Support (MSP) Requirements: Windows OS Experience 1+ years working for a Managed Service Provider Required 2+ years of IT experience Experience troubleshooting/ administering M365 Active directory & Group Policy management Windows server administration Project experience with migrations, upgrades and virtualization/consolidation Preferred Client side server and network support IT Helpdesk Support (MSP) Benefits: Salary: $50,000-$60,000 Health,…
IT Service Desk Support Tier 2 (MSP)
Why Join Us? Our company is at the forefront of IT services, dedicated to providing top-notch support and solutions to a diverse clientele. By joining our Atlanta team, you’ll be part of a growing MSP that values innovation, teamwork, and excellence. You’ll have the opportunity to work with cutting-edge technology and contribute to our dynamic…
IT Senior System Administrator (MSP/Azure)
IT Senior System Administrator (MSP/Azure) Responsibilities: Provide day-to-day support across a diverse tech stack including Virtualized Servers (100% focus on Azure), M365, Active Directory, and VMware Handle incoming tickets ensuring timely resolution of issues Perform general support and troubleshooting for both cloud and on-prem environments Manage Azure environments, including Azure Virtual Desktops (VD), networking, and…
IT Support Engineer Level 2 (Windows/Azure)
IT Support Engineer Level 2 (Windows/Azure) Responsibilities: Provide Level 2 support for our clients, handling escalated technical issues related to Windows desktop environment, Windows Server, Active Directory, Group Policy, Domain Environments, basic networking principals, routers, modems, switches, M365 Administration, VMWare, Hyper-V, virtualization, Azure Entra ID, Intune, remote management tool, and ticketing system (ConnectWise or Autotask…
Marketing & Branding Intern (Unpaid)
Overview of the Internship Program: We are seeking a Marketing & Branding Intern who is ready to gain hands-on experience in content creation, social media management, and marketing research—all while building a strong foundation in the dynamic world of marketing and branding for a niche professional services firm. This is an unpaid internship that offers…
September 11, 2024
IT Project Coordinator – Managed Service Provider
IT Project Coordinator Job Description: We are seeking a dynamic Project Coordinator to manage and oversee client projects from inception to completion. This role is ideal for someone with project coordination experience working for a Managed Service Provider. The growth path for the project coordinator would be a Project Manager. IT Project Coordinator Key Responsibilities:…
September 10, 2024
IT Service Manager/ Engineer (Hybrid Workplace)
IT Service Manager/ Engineer (Hybrid Workplace) Responsibilities: Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met. Conduct performance evaluations for team leaders and maximize team efficiency Evaluate Technology trends and ensure company…
September 6, 2024
Service Desk Manager (MSP) – Partial WFH
Service Desk Manager (MSP) – Partial WFH Responsibilities Manage the day-to-day operations of the Service Desk. Assign incoming tickets to the appropriate resources based of skillset, availability, and workload. Train, coach, and mentor service desk staff to improve their technical knowledge and customer service skills. Act as technical escalation point for the Service Desk. Collaborate…
Lead System Engineer – Managed IT
Lead System Engineer – Managed IT Responsibilities: Lead and guide our team in streamlining and optimizing processes for designing, implementing, and maintaining complex systems solutions. Provide expert-level support to address a wide range of issues related to networking, infrastructure, servers, cloud environments. You’ll investigate recurring problems, determine root causes, and develop long-term solutions to prevent…
System Administrator – Projects Team (MSP)
System Administrator – Projects Team (MSP) Technologies: M365 administration and migration experience Windows Server administration and configuration, versions 2012-2022 Configuring and managing VMware and Hyper-V environments Firewall administration and configuration of (Fortinet, SonicWALL, Meraki) Azure administration, migration experience is a major plus System Administrator – Projects Team (MSP) Benefits: Health, Dental, and Vision Insurance 401(k)…
IT System Administrator (MSP/Windows)
IT System Administrator (MSP/Windows) Requirements: Previous experience working for a MSP Comfortable working in large datacenter environments Possess strong knowledge of local and off-site data center environments and vulnerability security management Comfortable implementing / deploying IT security & data protection systems Working with setting up and managing corporate firewalls Possess knowledge of MS Server /…
Senior System Engineer (MSP)
Senior System Engineer (MSP) Key Responsibilities: Support and administer servers, Microsoft 365, Azure, and BDR solutions (on-premise and cloud). Handle escalations and advanced support for service requests. Assist with the implementation of server and storage projects. Senior System Engineer (MSP) Requirements: Strong experience with Microsoft Azure, Microsoft 365, Teams, and SharePoint. Proficiency in Microsoft server…
September 5, 2024
IT Field Engineer Tier II- MSP
Company Overview: We are a premier managed technology services provider committed to enhancing the operational efficiency of nonprofit organizations. Our team specializes in offering comprehensive IT solutions that empower our clients to achieve their missions through cutting-edge technology. We focus on delivering outstanding support and tailored services in cloud computing, cybersecurity, data protection, and network…
September 1, 2024
IT Helpdesk Technician Tier 1.5 – MSP
Position Overview: We are looking for an IT Helpdesk Technician Tier 1.5 to enhance our team. This role is vital in delivering outstanding technical support and ensuring a seamless client experience. If you thrive in a fast-paced environment, excel at solving technical problems, and are passionate about exceptional customer service, we’d love to hear from…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities: Create Daily, Weekly, and Monthly Reports for Help Desk and Phone Systems. Produce On-Demand Client Health and Asset Reports. Monitor and review service tickets to ensure they are assigned to technicians and meet SLA standards, updating every 24 hours. Manage priority tickets, ensuring proper escalation according to policy. Schedule and…
IT Service Desk Lead – Remote Flexibility
IT Service Desk Lead – Remote Flexibility Responsibilities Lead, mentor, and motivate a team of service desk technicians to achieve high levels of performance, productivity, and job satisfaction. Oversee service desk operations, including ticket management, incident resolution, and service request fulfillment, ensuring that SLAs and KPIs are met or exceeded. Develop and implement service desk…
August 31, 2024
Senior System Administrator – M365/Azure Specialist (MSP)
Senior System Administrator – M365/Azure Specialist (MSP) Required Qualifications: Certification in Microsoft Azure Cloud or AWS platforms. Relevant certification such as Microsoft 365 Certified: Administrator Expert is preferred Proven experience with Microsoft Azure identity services, preferably Azure Entra. Strong understanding of Microsoft 365 technologies and best practices, including Exchange Online, SharePoint Online, OneDrive for Business,…
August 30, 2024
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