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vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Responsibilities: Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and maintain company library. Meet with TAM and review current alignment status…
September 19, 2024
IT Service Desk Technician Tier 2 (MSP)
IT Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using ConnectWise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware…
Senior System Administrator / Project Engineer (Hybrid WFH)
Senior System Administrator / Project Engineer (Hybrid WFH) Common Projects: Server Migrations to Azure environment Server Builds Network Hardware Deployments M365 Email Migrations New Client Onboarding and Deployment Senior System Administrator / Project Engineer (Hybrid WFH) Technologies: Microsoft Windows Server OS (2016/2019/2022) VMware and Hyper-V Installation, Configuration, and Troubleshooting (servers, OS, etc.) Microsoft Active Directory…
Service Desk Technician Tier 2 (MSP)
Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using ConnectWise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware Have…
IT Support Engineer Level 2 – Managed Services (Partial WFH)
IT Support Engineer Level 2 – Managed Services (Partial WFH) Desired Skills & Experience: Verifiable experience with Microsoft Servers – AD, DNS, etc. Verifiable experience with Microsoft Cloud Offerings – Azure, M365, VDI, etc. Experience supporting Enterprise Backup Solutions – BDR’s, DATTO, Infrascale, etc. Experience supporting Microsoft Office (on-premise and M365) Experience supporting Windows 10/11…
Senior System Administrator / Project Engineer (Hybrid WFH)
Senior System Administrator / Project Engineer (Hybrid WFH) Common Projects: Server Migrations to Azure environment Server Builds Network Hardware Deployments M365 Email Migrations New Client Onboarding and Deployment Senior System Administrator / Project Engineer (Hybrid WFH) Technologies: Microsoft Windows Server OS (2016/2019/2022) VMware and Hyper-V Installation, Configuration, and Troubleshooting (servers, OS, etc.) Microsoft Active Directory…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
September 18, 2024
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
MSP Service Delivery Manager – Hybrid
MSP Service Delivery Manager – Hybrid Responsibilities: Help lead and prioritize the support team’s workload Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor team…
IT Technician Level 2 (Hybrid) – Managed Service Provider
IT Technician Level 2 (Hybrid) – Managed Service Provider Responsibilities: Responsible for supporting our clients and resolving technical issues that arise within their environments Working with L3 engineers to assist with cloud migrations Managing and maintaining complex IT systems, including servers, networks, and security protocols Installing and configuring software and hardware, managing and monitoring system…
Hybrid System Engineer (MSP)
Hybrid System Engineer (MSP) Responsibilities: Responding to technical escalations: You would be responsible for addressing and resolving complex technical issues reported by clients, and ensuring that SLAs are met Troubleshooting: You would use your expertise to diagnose and troubleshoot issues in complex IT environments, such as hybrid cloud environments and on-premises infrastructure Providing technical guidance:…
Helpdesk Support Level 1.5 – Managed Service Provider
Helpdesk Support Level 1.5 – Managed Service Provider Responsibilities: Working with L3 engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects…
IT Support Specialist Tier 2 (Onsite & Remote Support) – MSP
IT Support Specialist Tier 2 (Onsite & Remote Support) – MSP: Job Requirements: Computer Hardware; Software Troubleshooting Strong background with Windows 10 Desktop support experience Networking/troubleshooting knowledge Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365 1+ years of experience working for a Managed Service Provider Required MCSA, MCSE, or CCNA preferred…
September 12, 2024
IT System Engineer (Tier 2.5) MSP
Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and maintain network hardware and software Monitor and enhance network performance and security Manage system backups and restore protocols Document network issues and solutions Travel to client sites as needed and participate in on-call support rotation Create…
IT Support Specialist Tier 2.5 (MSP)
IT Support Specialist Tier 2.5 (MSP) Responsibilities: Provide remote and onsite level 2/3 server support and system/network administration. Execute project work including network and server upgrades. Conduct system/network diagnostics, repairs, and optimizations. Install, configure, and deploy Microsoft Windows workstations and servers. Set up switches, routers, firewalls, and wireless access points. Troubleshoot TCP/IP subnetting and Internet…
Senior System Administrator – ConnectWise Automation
Senior System Administrator – ConnectWise Automation Expert Knowledge With: MS Intune MS Autopilot MS Entra ID ConnectWise Automate ConnectWise Control Automation technology – Specifically Immybot and Rewst Senior System Administrator – ConnectWise Automation Qualifications: Previous MSP experience Knowledge of Microsoft technologies, Meraki, and VMWare technologies Strong knowledge of server and storage hardware Desire for continuous…
IT Helpdesk Support Tier 1.5 – MSP
IT Helpdesk Support Tier 1.5 – MSP Required Experience: 1+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 1+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 1+ years experience with ConnectWise preferred IT Helpdesk Support Tier…
System Administrator – Tier 2 (MSP)
System Administrator – Tier 2 (MSP) Requirements: Experience with Windows 2012, 2016, 2019, and 2022 Server roles Onsite installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Experience with Microsoft 365 Administration & Migrations Experience Azure (Entra ID, Intune, and VMs are a plus) Thorough understanding of…
IT Helpdesk Support (MSP)
IT Helpdesk Support (MSP) Requirements: Windows OS Experience 1+ years working for a Managed Service Provider Required 2+ years of IT experience Experience troubleshooting/ administering M365 Active directory & Group Policy management Windows server administration Project experience with migrations, upgrades and virtualization/consolidation Preferred Client side server and network support IT Helpdesk Support (MSP) Benefits: Salary: $50,000-$60,000 Health,…
IT Service Desk Support Tier 2 (MSP)
Why Join Us? Our company is at the forefront of IT services, dedicated to providing top-notch support and solutions to a diverse clientele. By joining our Atlanta team, you’ll be part of a growing MSP that values innovation, teamwork, and excellence. You’ll have the opportunity to work with cutting-edge technology and contribute to our dynamic…
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