Page 20 of 145
Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities Oversee IT service delivery to ensure alignment with SLAs and client expectations Monitor ticket flow, escalations, and compliance using Autotask PSA Audit tickets for quality, accuracy, and resolution efficiency Analyze overdue tickets to identify patterns and collaborate on resolutions Address billing disputes, review time entries, and coordinate with clients and…
May 23, 2025
Help Desk Technician Level 2 (Window/Mac)
Help Desk Technician Level 2 (Window/Mac) Responsibilities: Troubleshoot Windows 10/11 issues, user profiles, printer problems, and system performance Support macOS deployments using JAMF or FileWave Manage Active Directory, Group Policy, Azure Entra ID, and Microsoft 365 environments Handle DNS, DHCP, VPN, and remote desktop solutions Document fixes and update internal SOPs and tickets Collaborate with…
Outside Sales Executive – IT Services (MSP)
Job Title: Outside Sales Executive – IT Services (MSP)Location: Richardson, TX (In-office with local travel)Compensation: $75,000–$85,000 base + uncapped commissionType: Full-Time | Monday–Friday | 8 AM–5 PM What You’ll Do Prospect and build relationships with business owners and executives Manage the full sales cycle—from outreach to close Attend in-person meetings, events, and networking opportunities Present…
IT Support Engineer Tier 2 (MSP)
IT Support Engineer Tier 2 (MSP) Key Responsibilities: Diagnose, troubleshoot, and resolve technical issues for clients, ensuring detailed documentation. Provide prompt remote support and troubleshooting via phone, email, and chat. Assist with onboarding new clients and performing onsite installations. Manage and troubleshoot Windows Server environments, including Active Directory and Group Policy Objects (GPO). Oversee backup…
IT System Administrator (White Glove Service)
IT System Administrator (White Glove Service) Job Requirements: Experience servicing and supporting SMB networks/products MUST HAVE 2+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER TO BE CONSIDERED*** 6+ years of hands on IT experience Provide onsite user support at client sites Provide escalation support for Remote Help Desk Technicians Consultative, solutions-oriented experience Experience in Tier…
IT System Administrator (Tier 2.5) MSP
IT System Administrator (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT System Administrator (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud administration 3+ years of experience…
IT Support Engineer (MSP) – Tier 2
What You’ll Do Troubleshoot and resolve Microsoft 365, Active Directory, and basic network issues Support Windows Server environments, including basic PowerShell, AD Connect, and Group Policy Diagnose and fix DNS, DHCP, VPN, and MFA issues Keep printers, scanners, and VOIP systems running smoothly Deploy and configure new workstations, migrate data, and manage licenses Collaborate with…
IT Systems Administrator Tier 2.5 (MSP)
IT Systems Administrator Tier 2.5 (MSP) Skills And Experience: 5 plus years of experience in network / IT systems and troubleshooting steps Experience with helpdesk/desktop support Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams Experience with Windows Server, Active Directory Management, Group Policy, Etc. A general understanding of TCPIP, DNS, DHCP, and RADIUS Hands-on…
IT System Administrator – MSP
IT System Administrator – MSP Responsibilities: Serve as a primary contact on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365 and Azure Support Virtualization technologies VMware, HyperV, Azure Virtual Machines Support Network equipment (SonicWall, Fordinet, Cisco) IT System…
Sales Engineer (100% Designing – No Implementation)
Sales Engineer (100% Designing – No Implementation) Responsibilities: Engage with clients to gather requirements and understand their business challenges. Design comprehensive IT solutions that encompass network, infrastructure, security, and application components. Produce detailed technical documentation and schematic diagrams to illustrate design concepts. Conduct technical evaluations and provide recommendations to enhance client IT environments. Keep abreast…
Presales Solutions Engineer (Architect)
Presales Solutions Engineer (Architect) Responsibilities: Collaborate with clients to understand their business requirements and translate them into effective IT solutions. Design end-to-end IT architecture, including network, infrastructure, security, and application components. Develop comprehensive documentation and detailed diagrams to communicate design specifications to clients and internal teams. Conduct technical assessments and provide strategic recommendations for IT…
IT System Administrator (Tier 2.5) MSP
IT System Administrator (Tier 2.5) MSP Requirements: Prefers NAble, NCentral, ConnectWise experience Windows 2012, 2016 and newer AD User management, backup/restore and patching Azure AD User management, OneDrive and SharePoint user support Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Office 365 Suite, GSuite is…
IT Senior Engineer “Jack of all Trades”
IT Senior Engineer “Jack of all Trades” Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement…
May 22, 2025
IT Senior Engineer “Jack of all Trades” – Partial Remote
IT Senior Engineer “Jack of all Trades” Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement…
IT Support Specialist (MSP)
What You’ll Do Deliver Level 1 support via phone, email, and remote tools for Windows workstations, printers, Office 365, and basic network issues Set up and maintain laptops, desktops, and mobile devices Manage support tickets and documentation using PSA tools (e.g., ConnectWise, Autotask) Escalate more complex issues to Level 2 technicians as needed Support client…
IT Support Specialist Tier II (MSP)
Key Responsibilities Provide Tier 2 support for servers, networking equipment, desktop systems, and software Configure, manage, and troubleshoot firewalls, switches, and access points (Fortinet, Cisco, SonicWall, Ubiquiti, Juniper) Support and administer Microsoft Office 365 and RingCentral VOIP environments Serve as a reliable technical point of contact for client-facing issues Document all work in a structured…
Senior System Administrator (Managed Services Provider)
Senior System Administrator (Managed Services Provider) Responsibilities: Provide advanced support for Microsoft 365, Teams, Azure, Windows Server, and SharePoint Handle escalations from Tier 2 and serve as a top-level escalation point for complex issues Deploy and support virtualization environments (VMware, Citrix, Hyper-V) Configure and troubleshoot network infrastructure: firewalls, VPNs, switches, routers, LAN/WAN Administer and support…
Service Desk Technician Tier 1.5
Service Desk Technician Tier 1.5 Responsibilities: Respond to and resolve Tier 1.5 tickets with a focus on proactive client support Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Perform basic administration in Active Directory (password resets, user provisioning, group policies) Troubleshoot networking issues (VPNs, DNS, DHCP, firewall basics, remote access tools like RDP)…
IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience supporting Windows…
System Administrator Tier II (Managed Services Provider)
System Administrator Tier II (Managed Services Provider) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier II (Managed Services Provider) Requirements:…
Page 20 of 145
