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Senior System Administrator – Hybrid / MSP
Responsibilities: Design and implement IT infrastructure solutions including Microsoft 365, Azure, networking, and virtualization Lead client-facing projects such as cloud migrations, infrastructure upgrades, and onboarding Resolve advanced technical issues as the final escalation point for Tier 2/3 support Collaborate with engineers and client stakeholders to ensure reliable, secure IT environments Maintain clear technical documentation and…
May 22, 2025
IT Senior Engineer “Jack of all Trades”
IT Senior Engineer “Jack of all Trades” Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement…
Field Support & Service Engineer – MSP
Field Support & Service Engineer – MSP Day to Day: On-site Appointments Conducting all on-site appointments with a commitment to upholding our mission statement. Identifying and managing client-initiated scope changes, ensuring seamless transition to remote support. Collaborating with the team to ensure timely resolution of client tickets according to best practices. Addressing escalated tickets from…
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide 70% support and 30% project assistance, acting as a key resource in resolving technical issues and executing projects with a team Handle escalations effectively, with a balanced workload of 50% support and 50% escalations. Address escalations, including BCDR (Business Continuity and Disaster Recovery) incidents, critical errors, failed events…
IT System Engineer (Tier 2.5) MSP
Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and maintain network hardware and software Monitor and enhance network performance and security Manage system backups and restore protocols Document network issues and solutions Travel to client sites as needed and participate in on-call support rotation Create…
May 21, 2025
MSP System Administrator
Job Title: MSP System Administrator Location: Hybrid – Based near Hazlet, NJ | Local Travel OnlySalary: $70,000-$75,000Schedule: 3–4 days remote, 1–2 days onsite at local client locations The OpportunityWe’re hiring a System Administrator with both technical depth and a proactive mindset. This is a hybrid position ideal for a Level 2 engineer who’s eager to grow…
Level 2 Systems Administrator – MSP
What You’ll Be Doing: 60% Support / 40% Projects: Manage and maintain client networks, resolve escalated issues, and contribute to strategic IT projects. Technical Support: Provide advanced remote and onsite support for workstations, servers, and cloud-based applications. System Maintenance: Handle system backups, recoveries, file maintenance, and performance tuning. Networking: Install and troubleshoot switches, firewalls, access…
IT Project Engineer (MSP)
What You’ll Be Doing: Handle escalated technical issues from the helpdesk team, ensuring timely resolution. Execute and support project-based work, including Office 365 migrations, server setup/configuration, and network deployments. Manage and administer Microsoft 365 environments, including SharePoint, Exchange Online, Teams, and Intune. Work with Duo, Unifi, and Meraki technologies as needed. Provide mentorship to junior…
Infrastructure Support Engineer – Microsoft 365 & Cloud (MSP)
What You’ll Be Doing: Advanced Microsoft 365 Troubleshooting: Resolve escalated issues across Exchange Online, Intune, Teams, SharePoint, Entra ID, and OneDrive Root Cause Analysis: Identify and remediate recurring problems at the infrastructure level to reduce ticket volume and increase uptime Client-Facing Support: Deliver proactive phone and remote support with a focus on clear communication and…
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
May 20, 2025
System Administrator “Jack of All Trades”
System Administrator “Jack of All Trades” Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy working relationships…
May 17, 2025
Hybrid Escalation Engineer (MSP)
Hybrid Escalation Engineer (MSP) Responsibilities: Responding to technical escalations: You would be responsible for addressing and resolving complex technical issues reported by clients, and ensuring that SLAs are met Troubleshooting: You would use your expertise to diagnose and troubleshoot issues in complex IT environments, such as hybrid cloud environments and on-premises infrastructure Providing technical guidance:…
Help Desk Manager (Managed Service Provider)
Daily Responsibilities: Oversee daily IT service delivery and ensure client SLAs are met Manage ticket flow, escalations, and reporting via Autotask (or similar PSA) Review service quality, billing accuracy, and recurring issue trends Lead hiring, onboarding, and performance reviews for Tier 1 and 2 staff Serve as a client escalation point and ensure strong relationships…
May 15, 2025
Help Desk Technician Level 2 (Managed Service Provider)
Help Desk Technician Level 2 (Managed Service Provider) Key Responsibilities: Provide remote technical support for small to mid-sized business clients Troubleshoot desktop, network, and application issues Support user accounts and systems across Microsoft 365 and Google Workspace Install and configure operating systems and software Perform malware removal and maintain antivirus tools Work closely with senior…
May 14, 2025
IT Sales Representative – MSP
🔍 What You’ll Do: Identify, pursue, and close net-new clients in the MSP/IT services space Represent our service offerings with confidence, clarity, and a consultative approach Collaborate directly with ownership to craft and refine go-to-market strategies Maintain CRM hygiene and track pipeline progress (ConnectWise) Partner with the Account Management team to ensure seamless client onboarding…
May 12, 2025
Senior Systems & Network Engineer – MSP
🚀 What You’ll Do: Serve as top-tier escalation for complex systems, security, and networking issues Design and deploy Fortinet, SonicWALL, Meraki, and Ubiquiti network environments Lead Microsoft 365/Azure hybrid deployments with security configurations (Intune, Entra ID, Defender) Implement virtual environments (VMware, Hyper-V) and secure them using ThreatLocker Architect and manage infrastructure upgrades, MDM rollouts, firewall…
IT Sales Executive (Entry-Level to Mid-Level)
IT Sales Executive (Entry-Level to Mid-Level) Responsibilities: Prospect and develop new client relationships, identifying business needs and positioning appropriate IT solutions and managed services. Conduct client meetings, perform needs analysis, and prepare tailored proposals. Present and demonstrate company services, including cloud, network, and managed IT solutions. Collaborate with technical teams to deliver proposals and close…
IT System Engineer
IT System Engineer Responsibilities: Lead and assist with projects (70%) including installation, configuration, and optimization of network devices (Fortinet, Meraki, Unify). Handle advanced Level 3 support (30%) in a collaborative team setting. Manage and implement LAN, WAN, and wireless network environments for clients. Perform heatmapping, troubleshooting, and post-deployment support. Administer and support systems: M365, Windows…
System Engineer (Jack of All Trades) – Hybrid
🧠 What You’ll Be Doing: Manage and execute small to mid-sized IT projects (cloud migrations, server builds, firewall setups, network refreshes) Tackle escalated support issues (servers, Microsoft 365, Azure, AD, networking) Handle client-facing deployments (site visits around NYC – no overnight travel) Work in a hybrid model: mix of remote, office, and onsite visits (all…
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