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IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Key Responsibilities: Supervise, mentor, and develop a team of help desk technicians. Assign tasks, monitor progress, and ensure timely resolution of support tickets. Foster a positive and collaborative work environment. Oversee the help desk’s daily operations, including incident and problem management. Maintain and improve SLA compliance, ensuring top-tier support for all…
April 16, 2025
Help Desk Manager (Managed Services)
Help Desk Manager (Managed Services) Key Responsibilities Oversee ticket flow and ensure efficient issue resolution. Manage emails, ticketing systems, dashboards, and team workflows. Coordinate with technicians to provide real-time support and direction. Ensure high customer satisfaction through top-tier IT service delivery. Manage help desk operations, troubleshoot issues, and optimize processes. Continuously assess service delivery performance…
Network/Solutions Architect (MSP)
Network/Solutions Architect (MSP) Responsibilities: Design and Architecture Network Infrastructure in Cyber Security Responsible for the design and delivery of complex projects focusing on Microsoft technology stack across all industry verticals to meet our client’s technology and business needs. Consults with our sales team, project management team and clients to deploy highly technical solutions to help…
Hybrid Senior System Engineer L3 – MSP
Hybrid Senior System Engineer L3 – MSP Job Duties: Manage on-site networks and provide technical support/consulting to an assigned set of customers. Our customers are small to medium-sized businesses that require IT support ranging from supplemental support to total IT management. Serve as a trusted IT advisor in empowering our clients to Win with IT…
April 13, 2025
System Engineer “Jack of All Trades” – MSP
System Engineer “Jack of All Trades” – MSP Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy…
April 4, 2025
System Administrator L3 – Managed Services
System Administrator L3 – Managed Services Responsibilities: Manage and optimize VMware virtualization infrastructure across various environments. Configure and maintain firewalls (e.g., SonicWALL’s, Palo Alto, Cisco) to ensure network security. Oversee and administer Microsoft 365 environments, including Exchange Online and SharePoint. Troubleshoot and provide support for system-related issues and user queries. Collaborate with cross-functional teams to…
Senior System Engineer – MSP
Senior System Engineer – MSP Key Responsibilities: Design, migrate, and support Windows Server and VMware/Hyper-V environments Align VMware best practices with internal workflows and client-specific requirements Lead cloud architecture efforts including AWS and Azure migrations and deployments Perform hands-on firewall configurations and deployments from scratch Manage hybrid environments with cloud and on-prem infrastructure Lead Microsoft…
IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience supporting Windows…
IT Senior System Administrator (ConnectWise)
IT Senior System Administrator (ConnectWise) Responsibilities: Build strong client relationships and be a key technical contact for smaller clients: Develop trust with clients and become their go-to person for technical support. Guide and mentor the L1 support team: Share your knowledge with junior team members to help them grow professionally. Manage and troubleshoot IT systems…
Senior System Administrator (ConnectWise)
Senior System Administrator (ConnectWise) Responsibilities: Build strong client relationships and be a key technical contact for smaller clients: Develop trust with clients and become their go-to person for technical support. Guide and mentor the L1 support team: Share your knowledge with junior team members to help them grow professionally. Manage and troubleshoot IT systems like…
IT System Administrator Level 2 (MSP)
IT System Administrator Level 2 (MSP) Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes Troubleshooting and resolving technical…
April 3, 2025
IT Support Specialist Tier II (MSP)
What You’ll Be Doing Deliver onsite and remote support for desktops, laptops, mobile devices, and user accounts Troubleshoot and resolve hardware, software, and connectivity issues across Mac and Windows environments Administer and support Office 365 (user setup, licensing, email, and Teams) Assist with Azure/Entra ID, Active Directory, and Intune Manage basic networking tasks (DHCP, DNS,…
March 28, 2025
Customer Success Manager – Managed IT Services (MSP)
Customer Success Manager – Managed IT Services (MSP) Location: Reston, VA Salary: $90,000 – $110,000 What You’ll Do As a Customer Success Manager, you will act as the primary point of contact for clients, ensuring their business and technology goals align for maximum success. This role blends technical expertise, strategic guidance, and strong relationship management…
MSP System Administrator Level II – Hybrid
MSP System Administrator Level II – Hybrid Responsibilities: Provide technical support and guidance to our clients Manage and maintain Windows servers, handle escalated tickets, set up complex environments Assist with cloud migrations, security initiates, and automation MSP System Administrator Level II – Hybrid Requirements: Professional MSP (Managed Service Provider) Experience Experience with Windows Server deployment…
IT Desktop Engineer – MSP Escalated IT Support
IT Desktop Engineer – MSP Escalated IT Support: IT support relating to technical issues involving Microsoft’s core business applications Support services for Microsoft related technologies: Windows 7, Windows 10, Windows Server, Exchange, O365, Active Directory, etc. Azure cloud experience. Minimum Azure AD administration, preferable Azure VM administration. Ability to configure and troubleshoot network equipment including…
Customer Relationship Manager (MSP Division)
Customer Relationship Manager (MSP Division) Responsibilities: Identify potential new opportunities to propose to existing clients per client needs Primary interface with client in delivery of contracted services Address client inquiries, resolve issues, and obtain client feedback proactively Review and drive completion of open service tickets, being worked across teams Escalate billing issues on behalf of…
vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Job Responsibilities and Essential Functions: Managing relationships with principals, owners, and key stakeholders in client organizations Understanding technology business drivers in client organizations Strategic Technology Roadmap / Budget Planning and Educating clients on technology trends and opportunities Technical business consulting Working with clients and internal teams on support escalations, project scoping and…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities: (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
Sales & Business Development Executive (MSP) – Houston, TX (Hybrid)
Houston, Texas 77035 – Hybrid Initial onsite training for the first few weeks Long-term breakdown: 60% onsite (client sales or office) / 40% remote Compensation: Base Salary: $80,000 – $100,000 Uncapped Commission Structure: Recurring Revenue: Earn a one-time bonus equal to the recurring revenue generated (e.g., $10K in recurring revenue = $10K bonus). Project Sales:…
March 27, 2025
IT Sales Executive – Managed Services
IT Sales Executive – Managed Services Duties: Be an integral part of shaping the business development style of the company; assist in choosing the best tools and best practices and build out the managed services practice. Prospect for potential new SMB clients and turn sales pipeline into clients on SLAs. Leverage the existing sales pipeline…
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