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Help Desk Manager (Managed Services)
Key Responsibilities: Manage all inbound help desk tickets, ensuring fast and effective resolution Oversee ticket queues, service boards, and technician workloads to maintain SLA compliance Act as an escalation point for complex or unresolved technical issues Coordinate schedules and workload for help desk technicians Lead regular team meetings, performance reviews, and training sessions Monitor help…
May 9, 2025
IT System Administrator MSP
IT System Administrator MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT System Administrator MSP Requirements: 3+ years of Microsoft cloud administration 3+ years of experience working for a…
Cisco Network Engineer – Managed Service Provider
Cisco Network Engineer – Managed Service Provider Responsibilities: Design and develop network solutions based on customer business requirements. Configure deploy Cisco Routers, Switches, and Wireless access points. Rack and Stack of new network equipment Manage and maintain firewalls – Palo Alto and Cisco Firepower Some Cisco VOIP systems knowledge preferred. Design, Implement, maintain site to…
Hybrid vCIO – MSP
Hybrid vCIO – MSP Job Responsibilities: Understand clients’ strategic goals and objectives and establish a long-term IT strategy and plan that aligns with their business focus. Video meetings with C-level executives and decision-makers to recommend technology improvements that align with organizational initiatives. Manage client accounts, beginning with the initial onboarding phase as well as monthly,…
May 8, 2025
Mid-Level System Engineer/ Project Engineer (MSP)
Mid-Level System Engineer/ Project Engineer (MSP) Responsibilities: Lead solution design, consultation, migrations, relocations, administration, and troubleshooting for SMB clients Lead Projects such as designing networks autonomously Complete server management/deployments Complete Azure build outs and migrations Complete O365 migrations from Exchange Mid-Level System Engineer/ Project Engineer (MSP) Experience: Previous experience working for a Managed Service Provider…
May 7, 2025
IT Support Specialist (MSP)
What You’ll Do: End-User Support Serve as the first point of contact for all on-site IT support needs Troubleshoot hardware/software issues across desktops, laptops, and mobile devices Document and track resolutions using internal ticketing systems Hardware & Software Troubleshooting Diagnose, repair, and maintain IT equipment (printers, peripherals, etc.) Install and configure Windows OS, applications, and…
May 5, 2025
System Administrator Tier 2 (Managed Services)
System Administrator Tier 2 (Managed Services) Day to Day: Provide escalated IT support and resolve technical issues efficiently Troubleshoot, repair, and maintain computer hardware, software, and networks Assist with project implementations, including server and network deployments Manage Active Directory, Group Policy, Exchange, and SQL environments Set up and configure client software, deploy updates, and install…
IT System Administrator (Managed Services)
IT System Administrator (Managed Services) Technologies used day to day: Microsoft 365 (Exchange, Azure Entra ID, SharePoint, OneDrive) Windows Server (Active Directory, file/print sharing, DNS, DHCP) Networking (Connectivity issues, VPN, WiFi, TCP/IP) Desktop Support (Everything you can and cannot think of) Backup issues (Veeam, ShadowProtect, Datto) IT System Administrator (Managed Services) Primary duties: Provide Tier…
System Administrator Level 2.5 (MSP)
System Administrator Level 2.5 (MSP) Key Responsibilities: Manage and troubleshoot systems including Windows Server, Active Directory, DNS/DHCP, Group Policy, and virtualized environments (VMware/Hyper-V). Provide hands-on support for cloud environments, including Microsoft 365, Exchange Online, SharePoint, and Teams. Administer backup and disaster recovery solutions and ensure high system availability. Assist with and perform system upgrades, migrations,…
IT Account Executive – Managed Services
IT Account Executive – Managed Services Responsibilities: Own the full sales cycle: prospecting, discovery, proposal, and closing Focus on outbound sales to SMBs across various industries Qualify warm leads from marketing and appointment-setting partners Present managed IT, cybersecurity, and consulting solutions to business leaders Build lasting relationships with clients and serve as their trusted IT…
Service Desk Technician Level 2 (Windows/Mac)
Service Desk Technician Level 2 (Windows/Mac) Experience and Requirements: At least one year of experience working for a MSP Troubleshoot and resolve macOS and Windows 11 support tickets Manage Mac system deployments using JAMF, FileWave, or similar tools Support Apple Business Manager and MDM configurations Support Windows Server versions 2016-2022 M365 support and administration Handle…
System Engineer (Managed Services)
System Engineer (Managed Services) Responsibilities: Lead or collaborate on IT projects including server refreshes, cloud migrations (Azure, AWS), VOIP implementations, and network builds Review project scopes with design and engineering teams to ensure feasibility and client fit Mentor junior engineers by providing support and escalation assistance when needed Maintain accurate project documentation and update technical…
IT Service Desk Manager (MSP)
What You’ll Do: Manage daily operations of the service desk, ensuring timely resolution of client issues Assign and review service tickets, enforcing SLAs and keeping documentation up to date Oversee high-priority escalations and enforce internal processes for resolution Collaborate with the Director of IT and CEO on reporting, KPIs, and process improvements Generate and analyze…
System Administrator (Project & Cloud Focus) – MSP
What You’ll Do Administer, monitor, and maintain Windows-based systems, Active Directory environments, and Exchange Support and troubleshoot DNS, LDAP, SMTP, and general email security protocols Manage disaster recovery processes for Exchange and AD systems Perform network analysis and assist with bandwidth, disk sizing, and capacity planning Maintain and support backup solutions for clients across various…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
May 1, 2025
Senior System Administrator – Managed Services/ Microsoft SME
Senior System Administrator – Managed Services/ Microsoft SME Responsibilities: Lead and manage the MSP team to deliver exceptional IT support services. Design, implement, and support IT solutions across on-premises, cloud, and hybrid environments. Utilize Co-pilot, SentinelOne, Intune, M365, Azure, and SharePoint for comprehensive IT management and security operations. Provide advanced support for Windows Server, including…
April 28, 2025
IT Sales Executive (Managed Services)
IT Sales Executive (Managed Services) Responsibilities: Own the full sales cycle from prospecting to close, with a strong focus on outbound new business development Qualify inbound leads generated by our telemarketing and email marketing partners and convert them into discovery calls and proposals Develop and maintain relationships with small-to-mid-sized business clients in a variety of…
April 25, 2025
Service Desk Technician Level 2 (Windows/Mac)
Service Desk Technician Level 2 (Windows/Mac) Key Responsibilities: Troubleshoot and resolve macOS and Windows 11 issues within set timeframes. Design and manage macOS system deployment workflows using JAMF, FileWave, or similar tools. Support and troubleshoot Apple Business Manager and MDM environments. Address workstation, server, networking, and remote work technology issues. Maintain and update documentation, service…
IT System Administrator Tier 2.5 (MSP)
IT System Administrator Tier 2.5 (MSP) Day to Day: Provide advanced troubleshooting and resolution for escalated IT issues. Manage and support Windows Server, Active Directory, Microsoft 365, and Azure environments. Deploy, configure, and troubleshoot firewalls, switches, and VPNs. Assist in migrating clients to the cloud (Azure, Microsoft 365, Hybrid environments). Automate and optimize processes using…
MSP Sales Executive
MSP Sales Executive Key responsibilities: Identify and connect with potential clients, especially within finance and other professional services Understand client needs and present tailored IT solutions including cloud services, cybersecurity, and compliance support Attend industry events and trade shows to expand network and build brand awareness Stay current on market trends and industry pain points…
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