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vCIO (MSP/ConnectWise)
vCIO (MSP/ConnectWise) Responsibilities: Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and maintain company library. Meet with TAM and review current alignment status of clients.…
March 26, 2025
Service Delivery Manager (MSP Team)
Service Delivery Manager (MSP Team) Key Responsibilities: Service Desk Leadership – Guide and mentor the technical team, ensuring best practices in ticket resolution, escalation management, and thorough documentation Technical Escalation & Troubleshooting – Manage high-level escalations, conduct root cause analysis, and provide client-facing solutions. Process Optimization – Develop, implement, and refine SLAs, SOPs, and KPIs…
IT Service Delivery Manager (MSP/ConnectWise)
IT Service Delivery Manager (MSP/ConnectWise) Responsibilities: Strategic Leadership: Drive the vision for scaling managed services, defining KPIs, and eliminating operational bottlenecks. Autonomy & Impact: Shape and build a growing department, with the freedom to implement best practices. Client-Centric Approach: Proactively manage key accounts, ensuring long-term success and customer satisfaction. IT Service Delivery Manager (MSP/ConnectWise) Requirements:…
Service Desk Analyst – Hybrid
Service Desk Analyst – Hybrid Responsibilities: Provide professional and friendly support consistently via telephone, email, chat and remote connections. Create and manage tracking tickets according to Service Desk standard operating procedures. Triage, diagnose, and resolve computer hardware and software issues. Execute standard escalation procedures based on issue priority. Coordinate the installation of hardware and software…
Hybrid Field Technician- MSP
Field Technician – MSP Duties: Provide excellent service and support to end-users onsite at customer locations. Perform work on servers as required to resolve user facing tickets Work within server room environments for purposes of documentation, troubleshooting, and assisting engineers remotely. Work with vendors & partners concerning products and service issues. Field Technician – MSP…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
March 23, 2025
System Administrator 2.5 – Managed Service Provider
System Administrator 2.5 – Managed Service Provider Experience/Duties: Network Administration: •Provide desktop and server support at hardware, operating system and application levels. •Get involved on supporting all portfolio of services (Hosted VoIP, Hosted Exchange, Document management and print management solutions, Security services, etc.) •Administration of different backup platforms and troubleshooting issues, including Datto, Symantec, Windows,…
Hybrid Project Engineer
Hybrid Project Engineer Responsibilities: Develop a reusable repository of SOPs, tools, work objects, best practices, project development Delivery standards, though leadership and frameworks for efficient execution of IT Service Delivery MS Hyper-V or Azure deployments MS Office 365 migrations Support and administration of MS Windows Server solutions (Active Directory, Group Policy, PowerShell, etc.) Implement and…
Senior Network Engineer – Managed Services
Senior Network Engineer – Managed Services Responsibilities: Diagnose and resolve network issues, from minor to major. Set up network components like firewalls, switches, access points, and assist with hardware installations such as monitors and printers. Install firmware and software updates based on client specifications. Keep all documentation up to date, including changes and new processes,…
March 21, 2025
Network Engineer L3 – MSP Division
Network Engineer L3 – MSP Division Responsibilities and Requirements: Your role involves installing, maintaining, and troubleshooting network infrastructure, applying firmware updates, and assisting clients with technical support and training. You’ll work with firewalls, switches, and various network components, ensuring optimal performance and security. Responsibilities: Diagnose and resolve network issues. Install and update network components and…
System Administrator L2 – MSP
System Administrator L2 – MSP Responsibilities: Responsible for the day-to-day maintenance and operation of client systems and infrastructure You will work closely with our System Admin Level 1 and Level 3 teams to ensure our clients’ IT needs are met with speed and efficiency Participate in the design and execution of system upgrades and maintenance…
March 19, 2025
Senior System Administrator (MSP Team)
Senior System Administrator (MSP Team) Responsibilities: Plan, lead, and execute IT projects, ensuring smooth implementation. Troubleshoot and resolve complex system issues, performing root cause analysis to prevent recurring problems. Document IT infrastructure, troubleshooting steps, and client processes with precision. Mentor junior engineers and contribute to team knowledge sharing. Senior System Administrator (MSP Team) Requirements: Previous…
Senior System Administrator / Project Engineer (MSP)
Senior System Administrator / Project Engineer (MSP) Required Experience: M365 administration and leading migrations Windows Server configuration and migrations Cloud and virtualization using Hyper-V, VMWare, and Azure Firewall, Router, Switch installation and configuration (FortiGate, Meraki, SonicWALL, etc) Backup and Disaster Recovery (BDR) Security Monitoring, Assessment and Remediation. Installation, service, troubleshooting and repair. Operating System installation…
IT Account Executive (MSP)
IT Account Executive (MSP) Description of Responsibilities: 100% hunter role – finding and qualifying leads, handing off to account managers/operations team (commission paid on what we close, business development person doesn’t need to be involved in the full sales cycle) No account management Track activities and client interactions in the CRM system. Learn about the…
System Administrator (Managed Service Provider)
System Administrator (Managed Service Provider) Day to Day: Manage and maintain client server infrastructures, including critical patch installations and security updates. Provide high-level support for desktop, network, and server issues through phone, remote, and onsite interactions. Tackle escalated tickets and work on complex technologies like Hyper-V, VMware, Azure, and Active Directory. Lead project-based tasks, such…
Senior Support Technician Level 2 (MSP)
Senior Support Technician Level 2 (MSP) Day to Day: Configure and install Windows-based servers and computer systems for SMB clients. Assist with M365 and Azure migrations, including Intune and mobile device management (MDM). Assist with virtualization projects (P2V and V2V) using Hyper-V and VMware. Install, configure, and maintain security tools and policies to protect client…
Senior System Administrator Level 3 (MSP)
Senior System Administrator Level 3 (MSP) Responsibilities: Lead cloud migration projects and infrastructure improvements. Implement Microsoft 365 and Azure solutions, including Endpoint Manager (Intune), Defender ATP, and Sentinel. Transition applications and services from on-premises to Azure cloud environments. Develop and maintain cloud monitoring tools for automation and efficiency. Stay current with Microsoft cloud technologies and…
System Administrator Level 2 (MSP/ConnectWise)
System Administrator Level 2 (MSP/ConnectWise) Required Skills: Ability to migrate servers and perform M365 migrations Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. The configuration, management, and troubleshooting…
Senior System Administrator (ConnectWise)
Senior System Administrator (ConnectWise) Technical Skills: Compliance and Security focused Cloud technologies, Azure Cloud, AWS Cloud, GCP Virtualization: VMware, Proxmox VE, VSphere, Xen, KVM Qemu Veeam, AWsS3, Glacier, and other replication applications Operating Systems: Linux, Centos, Ubuntu, Debian, Windows Servers MySQL, MS SQL Active Directory, DNS registrars Monitoring: Zabbix, Observium, NTOP Web Tools: Cpanel, ticketing…
IT Senior System Administrator – Projects Team (MSP)
IT Senior System Administrator – Projects Team (MSP) Responsibilities and Qualifications: At least 1 year of MSP experience MUST have an A+, Network+, or Security+ certification. No exceptions. Deploy and manage complete server room stacks, including routers, switches, firewalls, SANs, Windows Server environments, and virtualization platforms. Design and implement infrastructure with security-by-design principles, ensuring reliability,…
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