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System Engineer/ Project Engineer (MSP)
System Engineer/ Project Engineer (MSP) Responsibilities: Lead solution designs, consultations, migrations, relocations, administrations, and troubleshooting for SMB clients Lead Projects such as designing networks autonomously Complete server management/deployments Complete Azure build outs and migrations Complete O365 migrations from Exchange System Engineer/ Project Engineer (MSP) Experience: Previous experience working for a Managed Service Provider is REQUIRED Experience with…
April 25, 2025
Service Delivery Manager – Managed Services
Service Delivery Manager – Managed Services Responsibilities: Help lead and prioritize the support team’s workload. Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor team…
Junior Sales Representative – MSP / IT Services
What You’ll Be Doing Lead Generation: Reach out to prospective clients via phone, email, and local outreach to introduce managed IT and project-based services Lead Nurturing: Follow up with warm leads passed from an outsourced cold caller and schedule discovery meetings Networking: Attend local events, meet business owners in NYC/NJ, and build new relationships in…
April 24, 2025
Junior IT Support Specialist (MSP)
Key Responsibilities: Provide end-user support across various platforms, including M365 suite, Windows Server, and Azure AD, while also assisting with Mac and Adobe applications. Engage directly with clients, including C-level executives, to address their IT needs. Utilize tools like PCmover Professional, Autotask, N-able for ticketing and RMM, and Acronis for backup solutions. Assist with network…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
Technical Account Manager (Managed Services)
Technical Account Manager (Managed Services) Day to Day: Build and maintain strong, long-term client relationships to ensure retention and satisfaction Act as the primary point of contact for clients regarding all technical and service delivery matters Advise clients on IT strategy, infrastructure planning, and emerging technology trends Lead regular business review meetings to present insights,…
April 23, 2025
IT Helpdesk Technician (ConnectWise)
IT Helpdesk Technician (ConnectWise) Key Responsibilities: Configure Microsoft 365 and Exchange clients. Install and troubleshoot MS Office Suite applications. Manage user accounts, permissions, and backups. Support Windows desktop operating systems and troubleshoot TCP/IP issues. Work with routers, firewalls, and email applications. IT Helpdesk Technician (ConnectWise) Qualifications: 1+ years of experience with a Managed Service Provider…
April 22, 2025
IT Senior Engineer- MSP
Key Responsibilities: Configure and install Windows servers and various computer systems. Lead migrations for M365 & G-Suite. Design and implement Azure build-outs and migrations. Troubleshoot and manage SharePoint migrations. Virtualize using Hyper-V or VMware, including setting up new infrastructure and performing P2V migrations. Install and maintain security tools, policies, and procedures. Design, configure, maintain, and…
IT System Administrator & Network Administrator (MSP)
**Candidates with Managed Services experience, are strongly encouraged to apply** IT System Administrator & Network Administrator (MSP) Requirements: Experience in Tier II, administration, configuration, management and design of Windows Server-based corporate networks Experience with Exchange Office 365 and Microsoft Azure experience Migration experience with O365 and performing P2V migrations with VMware and Hyper-V Familiarity with virtualization…
IT Helpdesk Support Tier II (MSP)
What You’ll Be Doing: Serve as a Tier II escalation point for complex technical issues. Support and maintain Windows Server environments, Active Directory, and Group Policies. Administer and troubleshoot Microsoft 365, Azure, and cloud-based solutions. Diagnose and resolve networking issues, system failures, and security concerns. Assist with server deployments, upgrades, and migrations. Work closely with…
IT Support Specialist Tier II (Mac & Windows)
What You’ll Be Doing: Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals Set up and troubleshoot user accounts, email configurations, and hardware/software issues Support and escalate technical issues related to macOS, Office 365, Active Directory/Azure Entra, Intune, and networking Assist in implementing IT solutions across both on-prem and cloud-based environments Maintain…
April 18, 2025
Sales Executive – Managed IT Services
Sales Executive – Managed IT Services Responsibilities: Lead full-cycle B2B sales in the MSP/IT services space Drive daily outbound prospecting via phone, email, and LinkedIn Build strong relationships with decision-makers and C-level executives Conduct in-depth discovery calls to identify client needs Deliver tailored sales presentations and proposals Negotiate pricing and close deals that align with…
April 17, 2025
System Administrator (MSP Team)
System Administrator (MSP Team) Day to Day: Installing, configuring, and supporting desktops, laptops, and Windows servers Assisting in M365 and Azure deployments, including Intune and MDM setup Implementing and maintaining security tools, policies, and procedures Supporting and maintaining customer networks, servers, and IT infrastructure Collaborating with project engineers on larger infrastructure builds and upgrades System…
Service Desk Technician Tier 1.5 (MSP)
Service Desk Technician Tier 1.5 (MSP) Responsibilities: Proficiency in Windows operating systems (Windows 10, Windows 11, and basic Windows Server administration). Experience with Active Directory (user management, password resets, group policy basics). Knowledge of Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams). Familiarity with Remote Desktop Protocol (RDP) and troubleshooting connectivity issues. Understanding of DNS,…
April 16, 2025
Service Desk Technician Level 2 (Windows/Mac)
Service Desk Technician Level 2 (Windows/Mac) Key Responsibilities: Troubleshoot and resolve macOS and Windows 11 issues within set timeframes. Design and manage macOS system deployment workflows using JAMF, FileWave, or similar tools. Support and troubleshoot Apple Business Manager and MDM environments. Address workstation, server, networking, and remote work technology issues. Maintain and update documentation, service…
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Key Responsibilities: Supervise, mentor, and develop a team of help desk technicians. Assign tasks, monitor progress, and ensure timely resolution of support tickets. Foster a positive and collaborative work environment. Oversee the help desk’s daily operations, including incident and problem management. Maintain and improve SLA compliance, ensuring top-tier support for all…
Help Desk Manager (Managed Services)
Help Desk Manager (Managed Services) Key Responsibilities Oversee ticket flow and ensure efficient issue resolution. Manage emails, ticketing systems, dashboards, and team workflows. Coordinate with technicians to provide real-time support and direction. Ensure high customer satisfaction through top-tier IT service delivery. Manage help desk operations, troubleshoot issues, and optimize processes. Continuously assess service delivery performance…
Network/Solutions Architect (MSP)
Network/Solutions Architect (MSP) Responsibilities: Design and Architecture Network Infrastructure in Cyber Security Responsible for the design and delivery of complex projects focusing on Microsoft technology stack across all industry verticals to meet our client’s technology and business needs. Consults with our sales team, project management team and clients to deploy highly technical solutions to help…
Hybrid Senior System Engineer L3 – MSP
Hybrid Senior System Engineer L3 – MSP Job Duties: Manage on-site networks and provide technical support/consulting to an assigned set of customers. Our customers are small to medium-sized businesses that require IT support ranging from supplemental support to total IT management. Serve as a trusted IT advisor in empowering our clients to Win with IT…
April 13, 2025
System Engineer “Jack of All Trades” – MSP
System Engineer “Jack of All Trades” – MSP Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy…
April 4, 2025
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