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IT Business Development Representative (MSP)
IT Business Development Representative (MSP)Location: Chicago, IL (60% Onsite, 40% Remote)Base Salary: $60,000 – $85,000 + Uncapped Commissions Why Join Us? Uncapped Commission Potential – Earn based on Managed Services Contracts, Project Work, and Retainer Agreements. Long-Term Career Growth – Opportunity to advance into leadership roles. Established Reputation – Join a well-known MSP with over…
March 6, 2025
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
Hybrid Jr. Partner Success Advisor/ Technical Account Manager
Hybrid Jr. Partner Success Advisor/ Technical Account Manager Job Responsibilities: Support and Assist the vCTO and TAMs • Execute on tasks delegated by the TAMs and vCTO as needed. • Attend on-boarding, project, and business review meetings. • Email and phone calls on behalf of TAMs and vCTO as directed. SBR and QBR Process /…
System Engineer – MSP
Role Overview: As a Systems Engineer, you’ll be crucial in maintaining the stability and efficiency of our clients’ network systems. Your role involves designing, installing, supporting, and maintaining network infrastructure while adhering to our best practices. Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and…
March 5, 2025
Network Engineer w/ Systems Experience (MSP)
What You’ll Do Design, deploy, and manage network infrastructures (Layer 1-3 and beyond). Install, configure, and troubleshoot network equipment (Fortinet, Meraki). Implement security best practices including VPNs, ACLs, proxies, and firewall configurations. Support cloud-based solutions including Microsoft 365, Intune, SharePoint, Teams, and Azure networking. Troubleshoot and optimize IT environments in a Microsoft-centric ecosystem. Provide expert-level network support for managed service agreements and IT…
Hybrid Technical Engineer II
Hybrid Technical Engineer II Experience and Other required experience: Must be located within Tri-county (Broward, Miami Dade and West Palm), Florida area At least 2 to 3 years of Professional IT Service Desk and/or on-site support experience with a minimum of Level 2 proficiency Managed Service Provider (MSP) experience Proficiency with all Windows Operating systems…
Technical Account Manager (MSP/ConnectWise)
Technical Account Manager (MSP/ConnectWise) Key Responsibilities: Conduct regular technology alignment reviews for clients, assessing systems, security, and compliance with industry best practices. Develop technology strategies and recommendations based on findings from assessments. Collaborate with vCIOs and other client-facing teams to ensure strategic IT decisions align with business goals. Help to prepare and deliver presentations for…
March 4, 2025
Service Delivery Manager
Service Delivery Manager Key Responsibilities Oversee daily IT service operations and ensure efficient ticket resolution. Lead and mentor the service team to maintain high performance. Develop and enforce service delivery best practices and compliance standards. Build strong client relationships and ensure top-tier customer satisfaction. Optimize IT service processes and implement automation for efficiency. Service Delivery…
Project Manager (MSP)
Project Manager (MSP) Key Responsibilities Oversee internal operational projects, system migrations, and client technology roadmaps. Serve as the primary point of contact for project execution, ensuring client satisfaction. Coordinate cross-functional teams to deliver smooth project and service implementations. Track key performance indicators (KPIs) to drive continuous improvement. Successfully onboard new clients and oversee IT project…
Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities: Generate Daily, Weekly, and Monthly Reports for Help Desk and Phone System. Generate On-Demand Client Health and Asset Reports. Review Service Tickets to ensure all tickets are assigned to a technician. Ensure all tickets meet SLA and are updated every 24 hours. Review priority tickets and ensure proper internal escalations…
Account Executive (MSP Sales)
Account Executive (MSP Sales) Key Responsibilities: Develop and execute strategic sales plans to meet revenue targets. Identify, qualify, and close new business opportunities through prospecting and networking. Deliver consultative sales presentations that showcase the value of managed IT services. Collaborate with internal teams to design tailored solutions for clients. Negotiate contracts and manage the full…
IT Senior System Administrator (MSP Team)
IT Senior System Administrator (MSP Team) Required Skills: Strong experience in Windows System Administration and SMB Network Administration Strong experience managing Microsoft 365 Strong experience managing Azure Experience with virtual technologies such as VMware ESX, or Hyper-V Strong understanding of base concepts and protocols such as TCP, NAT, ARP, DHCP, DNS, Active Directory, VLAN, VPN…
Senior System Administrator (MSP/Projects)
Senior System Administrator (MSP/Projects) Key Responsibilities: Provide advanced support and lead projects for Microsoft 365, Active Directory, networking, servers, and workstations. Resolve level 3 issues Deploy and maintain firewalls, switches, and network infrastructure. Implement and support Hyper-V hosts and Intune solutions. Ensure timely issue resolution and maintain high customer satisfaction. Senior System Administrator (MSP/Projects) Qualifications:…
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide Tier 2 technical support to local and remote clients, resolving service tickets and troubleshooting issues. Perform hardware and software installations and updates. Thoroughly document all client issues and maintain an audit trail of work performed. Adhere to the company’s best practice standards in all work carried out. Maintain…
March 2, 2025
IT Project Manager – Managed Service Provider
Key Responsibilities Oversee IT projects, including client onboarding, system migrations, and technology upgrades. Develop and execute project plans to meet client needs and business objectives. Serve as the primary point of contact for clients, providing regular project updates and fostering engagement. Collaborate with cross-functional teams to ensure successful project delivery and service alignment. Track and report on project progress using KPIs to…
February 28, 2025
IT Support Specialist
IT Support Specialist Minimum Experience and Other required experience: Must have experience working for MSP (Managed Service Provider) Knowledge and understanding of the following technologies: Microsoft 365, Active Directory, Basic Hardware Troubleshooting Experience with at least one of the following RMM tools: ConnectWise (Preferred), Autotask, or Kaseya Great communication skills and eagerness to work with…
Hybrid IT Helpdesk Support (ConnectWise)
Hybrid IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr…
February 27, 2025
Senior System Administrator
Senior System Administrator Duties and Responsibilities: Support end-users remotely and on-site environment resolving hardware/software issues. Troubleshoot network devices and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests. Configure servers and other key components in Azure. Azure administration and support. MS Office 365 administration with domain synchronization. Configuring…
February 25, 2025
IT System Engineer (Tier 2.5) MSP
Why Join Us? Work with a high-performing team on cutting-edge IT solutions. Gain hands-on experience with enterprise-level networking and security. Career growth opportunities in a fast-paced, innovative environment. What You’ll Do: Deploy and manage network infrastructure, including firewalls, switches, and servers. Provide advanced troubleshooting and support for Microsoft 365, Azure, and Windows Server. Serve as…
February 21, 2025
IT Senior System Administrator (MSP/Projects Team)
IT Senior System Administrator (MSP/Projects Team) Required Experience: Previous MSP experience required Experience in consulting, ability to work well in multiple client settings. Provide end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations, and identity and access management. Knowledge of cloud-based technologies such as Microsoft Azure and…
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