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Service Delivery Manager (MSP/ConnectWise)
Service Delivery Manager (MSP/ConnectWise) Technical Skills: Solid understanding of IT infrastructure, networking, and security Proficient in ITSM tools (ConnectWise) Familiar with cloud services (Azure), virtualization (Hyper-V, VMware) Knowledge of Backups, VDR, VoIP, Microsoft, Dell, and ConnectWise Service Delivery Manager (MSP/ConnectWise) Leadership Skills: Proven ability to lead and develop a team of IT professionals Strong problem-solving…
February 11, 2025
Technical Account Manager – Managed Services
Technical Account Manager – Managed Services Requirements: Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client. Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports. Prepare, process, and track ongoing client Change Orders, Work Orders, and…
Technical Account Manager – Managed Services
Technical Account Manager – Managed Services Requirements: Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client. Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports. Prepare, process, and track ongoing client Change Orders, Work Orders, and…
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
February 10, 2025
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
February 7, 2025
System Administrator – Managed Service Provider
System Administrator – Managed Service Provider Responsibilities: Provide day to day technical support for all users, both onsite and remote Maintain Active Directory in regard to on-boarding/off-boarding employees, including synchronization with Office 365, SharePoint and OneDrive Maintain Office 365 mailboxes for the company and troubleshoot issues as needed Provide basic support for Azure Virtual Desktops…
MSP Network/ Systems Consultant
MSP Network/ Systems Consultant Responsibilities: Managing on-site networks and providing technical support/consulting to a client. Serving as a trusted IT advisor by recommending new technologies and solutions that proactively support and grow client environments. Establishing and maintaining networks, servers, and systems by designing, proactively managing, and troubleshooting network problems. Traveling to a local customer site…
IT Field Engineer – Managed Services Support Team
IT Field Engineer – Managed Services Support Team Requirements: Experience troubleshooting/administering Microsoft infrastructure technologies (O365, Active Directory/Azure AD, Group Policy, etc) Windows Server 2016/2016 Experience in an SLA-driven environment, servicing multiple clients concurrently Experience using a help desk ticketing system Strong documentation skills Experience with VMware and/or Hyper-V IT Field Engineer – Managed Services Support…
MSP System Administrator (Azure)
MSP System Administrator (Azure) Requirements: Experience and/or certifications in Azure, Microsoft Windows Server, Office 365 Administration and VMWare. Strong knowledge of Windows systems, virtualization, and Cloud/PaaS solutions. Firewall administration and configuration (SonicWALL, Meraki) A proven track record of developing and implementing IT strategies and plans. Previous MSP experience is a must MSP System Administrator (Azure)…
Help Desk Technician Tier 2 (MSP)
Help Desk Technician Tier 2 (MSP) Responsibilities: Technical issues involving Microsoft’s core business applications and operating systems. Support of disaster recovery solutions. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Monitor the remote monitoring and management system alerts…
IT Support Engineer (MSP) – Tier 2
What You’ll Do Troubleshoot and resolve Microsoft 365, Active Directory, and basic network issues Support Windows Server environments, including basic PowerShell, AD Connect, and Group Policy Diagnose and fix DNS, DHCP, VPN, and MFA issues Keep printers, scanners, and VOIP systems running smoothly Deploy and configure new workstations, migrate data, and manage licenses Collaborate with…
February 6, 2025
IT Support Specialist Tier 1.5 – AWS
What You’ll Do: Provide technical support for Windows operating systems, Microsoft 365, and disaster recovery solutions. Troubleshoot PC, network (LAN/WAN), firewall, VPN, and hardware issues (servers, printers, and more). Support AWS environments (RDS, FSX, EC2, VPC, Route 53, and load balancers). Administer Active Directory, group policies, and security configurations. Utilize RMM tools (NinjaRMM, Kaseya) and…
IT Systems Administrator – MSP
What You’ll Do: Resolve complex IT issues escalated from Tier 1, including DNS, VPN, database, and server modifications. Deploy, configure, and maintain Windows and Mac environments, ensuring smooth operations. Support and manage cloud platforms like Office 365, Azure, Entra ID, Intune, and SharePoint. Troubleshoot and optimize networks, firewalls, switches, and wireless access points (WAPs). Perform…
IT Support Technician – MSP
What You’ll Do: Provide desktop, laptop, and mobile device support (Windows, Mac, iOS, Android). Troubleshoot hardware, software, and network issues for business clients. Assist with system builds, workstation setups, and structured cabling. Work alongside remote engineers to deploy and configure IT solutions. Act as the face of IT support, ensuring an outstanding client experience. Document…
IT Systems Administrator – (MSP)
What You’ll Do: Provide escalated Tier 2 support for workstations, servers, and MS365 environments. Manage Microsoft 365 cloud administration (email, Intune, MDM, SharePoint). Troubleshoot Windows Server, DNS, Active Directory, and IP networking issues. Support Azure Virtual Desktop (AVD), VMware, and Hyper-V environments. Work on server upgrades, network refreshes, and cloud migrations. Collaborate with Tier 3…
IT Systems Administrator – (MSP)
What You’ll Do Manage and maintain client server infrastructures, including security updates and patches. Handle escalated tickets for complex desktop, server, and network issues. Deploy and configure Hyper-V, VMware, Azure AD, and Active Directory environments. Lead projects such as Azure AD migrations and new server deployments. Provide top-tier client support through phone, remote, and onsite…
System Engineer II (Azure Environment)
System Engineer II (Azure Environment) responsibilities: Assisting with projects and support tasks – cloud migrations (O365/Azure/G-Suite), virtualizing servers, network assessments (Cisco and SonicWall), and supporting applications, desktops, and servers/network infrastructure Implementing or configuring Office 365 and G-Suite Implementing client/server applications Implementing network software and hardware upgrades Configuration, management, and troubleshooting skills for routers, switches, and…
MSP Field Services Technician
MSP Field Services Technician Location: Columbia, MD Salary: $70,000- $80,000 Key Responsibilities Install, rack, and deploy servers, firewalls, and networking equipment Perform on-site hardware and infrastructure tasks (this is not a helpdesk role) Troubleshoot basic network and connectivity issues Work closely with internal teams for seamless setup and configuration handoffs Ensure timely project delivery with…
IT System Administrator (Tier 2.5) MSP
IT System Administrator (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT System Administrator (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud administration 3+ years of experience…
IT System Administrator (MSP)
IT System Administrator (MSP) What You’ll Do: Provide support for Mac, PC, and smartphone issues, as well as network, server, and virtual environment troubleshooting—via phone, email, and in-person. Assist colleagues with complex challenges requiring expert problem-solving. Handle onsite support as needed. Set up and configure new Macs, PCs, and smartphones, including software installations and upgrades.…
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