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Senior System Administrator – MSP Professional Services
Senior System Administrator – MSP Professional Services Responsibilities: Manage client service delivery and advanced systems/cloud projects Resolve escalations through root cause analyses Mentor junior engineers Design and manage Windows, VMware, Azure, and Microsoft 365 environments Lead projects within scope and budget Drive strategic technology investments Develop and maintain best practices and process documentation Senior System…
March 17, 2025
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide 70% support and 30% project assistance, handling escalations and resolving technical issues with a 50/50 split between support and escalations. Address escalations like BCDR incidents, critical errors, and virtual environment issues while maintaining systems through regular Server Administration tasks (OS, AD, GPO). Lead system upgrades with thorough research…
March 13, 2025
IT Support Engineer L1 (Cloud Technologies)
IT Support Engineer L1 (Cloud Technologies) Responsibilities: Courteous, knows when to escalate, closing high volume of tickets Troubleshoot and resolve IT issues, including hardware and software problems Provide guidance and support to clients on the use of various software and hardware applications Escalate complex issues to senior technical staff as required Assist with the maintenance…
March 11, 2025
IT System Administrator & Network Administrator (MSP)
IT System Administrator & Network Administrator (MSP) Responsibilities/Requirements: Experience supporting Windows servers, VMWare, Hyper-V, and Azure Good grasp and working knowledge of acronyms like IP addresses, DNS, and DHCP Troubleshooting Network issues Microsoft Windows Server 2008/2012/2016 (Active Directory, OU and GP management) O365 Administration/Troubleshooting ConnectWise Experience Experience working in the Managed Service Provider industry is…
March 7, 2025
IT Project Engineer (M365/Azure) – MSP
Why Join? Project-Based Work – No daily ticket grind; focus on cloud migrations, Microsoft 365 implementations, and Azure projects. Career Growth – Work directly with senior engineers and leadership to develop advanced skills in Microsoft security, automation, and infrastructure. Strong Culture – A supportive, team-first work environment where your ideas and expertise matter. What You’ll…
Junior IT Support Engineer (MSP)
What You’ll Be Doing: Frontline Support: Act as the first point of contact for IT issues via phone, email, and remote support tools. Troubleshooting: Diagnose and resolve Windows desktop and server issues, M365 email setups, DNS, networking, and security software. Escalation Support: Work alongside senior engineers to resolve more complex technical challenges. Client Interaction: Provide…
Senior System Engineer (MSP)
What You’ll Be Doing: Project Engineering: Lead IT projects including cloud migrations, server deployments, and network upgrades. Escalation Support: Serve as the go-to expert for advanced troubleshooting across Windows, networking, and security. Microsoft 365 & Azure Management: Deploy and manage SharePoint, Intune, Entra ID, and email migrations. Active Directory & Intune: Configure and troubleshoot GPOs,…
IT Support Specialist Tier 2 – Kaseya (MSP)
Responsibilities: Administer and monitor client systems proactively using Kaseya. Identify recurring issues and develop automation or standardization solutions. Manage security standards, including phishing protection, patching, and compliance. Optimize backups and hardware provisioning using Datto. Standardize onboarding processes for new clients. Collaborate with internal teams to drive efficiency and reduce reactive support. Requirements: Must-Have: Experience using…
IT Manager – MSP
IT Manager – MSP Salary: $100,000 – $120,000 Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for service-related matters, building trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communications to ensure satisfaction. Resolve escalated service issues promptly while managing client expectations effectively. Service Delivery Oversight: Monitor and…
Service Delivery Manager – MSP
Service Delivery Manager – MSP Location: McHenry, IL Salary: $100,000 – $130,000 Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for service-related matters, building trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communications to ensure satisfaction. Resolve escalated service issues promptly while managing client expectations effectively. Service…
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
March 6, 2025
IT Helpdesk Technician Tier II (Quick Advancement!)
IT Helpdesk Technician Tier II (Quick Advancement!) Configuration of standard Microsoft 365 and Exchange clients Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences. Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup. Administration of enterprise e-mail application, including add/remove users and group,…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP)Location: Chicago, IL (60% Onsite, 40% Remote)Base Salary: $60,000 – $85,000 + Uncapped Commissions Why Join Us? Uncapped Commission Potential – Earn based on Managed Services Contracts, Project Work, and Retainer Agreements. Long-Term Career Growth – Opportunity to advance into leadership roles. Established Reputation – Join a well-known MSP with over…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
Hybrid Jr. Partner Success Advisor/ Technical Account Manager
Hybrid Jr. Partner Success Advisor/ Technical Account Manager Job Responsibilities: Support and Assist the vCTO and TAMs • Execute on tasks delegated by the TAMs and vCTO as needed. • Attend on-boarding, project, and business review meetings. • Email and phone calls on behalf of TAMs and vCTO as directed. SBR and QBR Process /…
System Engineer – MSP
Role Overview: As a Systems Engineer, you’ll be crucial in maintaining the stability and efficiency of our clients’ network systems. Your role involves designing, installing, supporting, and maintaining network infrastructure while adhering to our best practices. Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and…
March 5, 2025
Network Engineer w/ Systems Experience (MSP)
What You’ll Do Design, deploy, and manage network infrastructures (Layer 1-3 and beyond). Install, configure, and troubleshoot network equipment (Fortinet, Meraki). Implement security best practices including VPNs, ACLs, proxies, and firewall configurations. Support cloud-based solutions including Microsoft 365, Intune, SharePoint, Teams, and Azure networking. Troubleshoot and optimize IT environments in a Microsoft-centric ecosystem. Provide expert-level network support for managed service agreements and IT…
Hybrid Technical Engineer II
Hybrid Technical Engineer II Experience and Other required experience: Must be located within Tri-county (Broward, Miami Dade and West Palm), Florida area At least 2 to 3 years of Professional IT Service Desk and/or on-site support experience with a minimum of Level 2 proficiency Managed Service Provider (MSP) experience Proficiency with all Windows Operating systems…
Technical Account Manager (MSP/ConnectWise)
Technical Account Manager (MSP/ConnectWise) Key Responsibilities: Conduct regular technology alignment reviews for clients, assessing systems, security, and compliance with industry best practices. Develop technology strategies and recommendations based on findings from assessments. Collaborate with vCIOs and other client-facing teams to ensure strategic IT decisions align with business goals. Help to prepare and deliver presentations for…
March 4, 2025
Service Delivery Manager
Service Delivery Manager Key Responsibilities Oversee daily IT service operations and ensure efficient ticket resolution. Lead and mentor the service team to maintain high performance. Develop and enforce service delivery best practices and compliance standards. Build strong client relationships and ensure top-tier customer satisfaction. Optimize IT service processes and implement automation for efficiency. Service Delivery…
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