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Technical Account Manager (Managed Services Provider)
Technical Account Manager (Managed Services) & Advocate: Develop relationships with key client contacts (senior partners, managers and executives) as their trusted advisor through regularly scheduled meetings (conference calls and onsite). Act as the client advocate and liaison to all other departments, as well as other vendors who provide services to clients. Be patient, calm and…
January 16, 2025
IT Senior System Administrator (MSP/Hybrid WFH)
IT Senior System Administrator (MSP/Hybrid WFH) Requirements: At least 1 year of previous MSP experience Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..). Design, Implement and Support Microsoft Active Directory environments (2012-2022) on-premise and in the cloud. Design, Implement and Support both AWS/Azure infrastructures. Advanced Knowledge & Experience…
System Administrator – Team Lead (MSP)
System Administrator – Team Lead (MSP) Responsibilities: Guide, train, and mentor Service Desk Technicians on ticket resolution, technical growth, and best practices. Develop and implement KPIs, SLAs, and SOPs to streamline service delivery and improve client satisfaction. Handle high-level escalations and ensure timely resolution of complex technical issues. Manage and maintain AD/GPO, Microsoft Cloud solutions,…
Senior System Engineer (MSP) – PARTIAL Remote
Senior System Engineer (MSP) – PARTIAL Remote Requirements: Advanced in Microsoft Azure / Intune configuration and administration Expert in Microsoft 365 and Exchange Expert in Microsoft Windows (server and desktop) Expert in Networking connectivity & related equipment including routers, managed switches, VLANs, WLANs, NAT, etc. Expert in SonicWALL firewalls Expert in Virtualization (Citrix/Microsoft/VMWare) configuration and…
IT System Administrator (MSP) – Remote & Onsite Support
IT System Administrator (MSP) – Remote & Onsite Support Requirements/ Responsibilities: 2+ years Managed Service Provider experience required. 3+ years experience in administration, configuration, management and design of Windows Server-based environments Configure and install various computer and Windows servers Office 365 and Microsoft Azure experience Migrate O365/G-Suite/Servers Familiarity with virtualization requirements, including VMWare Support, configure, and…
Senior Project Engineer – Microsoft Solutions (MSP)
Senior Project Engineer – Microsoft Solutions (MSP) Location: Richardson, TX (Hybrid role) Salary: $100,000 – $120,000 Key Responsibilities Project Leadership: Plan, implement, and support Microsoft cloud solutions, including Office 365 and Azure environments. Migrations & Deployments: Lead Office 365, SharePoint, and Azure migrations, ensuring seamless transitions for clients. Server & Cloud Administration: Manage Windows Server…
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Office 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
Senior Network Engineer – Managed Service Provider
Senior Network Engineer – Managed Service Provider Responsibilities: Advanced support of network infrastructure (e.g., Ubiquiti, Meraki, Cambium, Aruba, AeroHive, Ruckus, Cisco Catalyst,), WAN, LAN, and Firewalls (e.g., SonicWall, Fortigate, Meraki, Palo Alto). Implement and support network technologies, principles, and protocols including RSTP, VLANs, ISPs LAG, LACP, Multipath, IGMP, QoS, etc. Plan, implement and support various…
System Administrator L2 (MSP) – Hybrid Work Environment
System Administrator L2 (MSP) – Hybrid Work Enviroment Job Responsibilities: Provide Tier 2 support for client systems, including troubleshooting, maintenance, and upgrades Monitor and manage client networks, servers, and applications Assist with IT projects, such as system migrations and network upgrades Document and maintain accurate records of client systems and configurations Collaborate with team members…
Technical Account Manager/ IT Consultant- MSP
Job Description: We are seeking an experienced and detail-oriented Technical Account Manager/ IT Consultant to join our team. In this role, you will be responsible for managing client relationships and overseeing project execution to ensure exceptional service delivery and client satisfaction. Key Responsibilities: Client Onboarding & Project Management: Oversee the onboarding process for new clients…
January 15, 2025
Senior Hybrid Cloud Engineer (Azure Migrations)
Senior Hybrid Cloud Engineer (Azure Migrations)Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Developing and scripting in PowerShell Implement and maintain IaaS and SaaS cloud-based solutions Implementing client/server applications architecture Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuration, management, and troubleshooting skills for routers, switches, and firewalls Design…
Hybrid Network Specialist/ Administrator – MSP
Hybrid Network Specialist/ Administrator – MSP Responsibilities: Manage, support, and troubleshoot LAN and WAN network devices Manage, support, and troubleshoot Internet access and security appliances Manage, support, and troubleshoot remote and wireless access Manage, support, and troubleshoot remote desktop environments such as Citrix and Microsoft Remote Desktop Manage, support, and troubleshoot disaster recovery platforms and…
IT Project Manager (MSP)
IT Project Manager (MSP) Primary Responsibilities: Developing project plans, goals, and budgets; identifying resources needed. Assembling and coordinating project team members; assigning individual responsibilities. Work with the technical team to brainstorm new processes for technical projects. Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. Organizing and…
January 14, 2025
System Administrator Tier 2 (MSP/ConnectWise)
System Administrator Tier 2 (MSP/ConnectWise) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier 2 (MSP/ConnectWise) Requirements: Strong experience with management…
January 13, 2025
Senior Support Engineer – IT Services
Senior Support Engineer – IT Services Location: Columbia, MD Salary: $90,000-$120,000 Key Responsibilities Configure, troubleshoot, and maintain server operating systems, backups, and Active Directory. Handle escalated Tier 2 technical issues across hybrid environments. Work with Azure, Intune, SharePoint, and Entra ID for enterprise solutions. Configure and support firewalls, routers, and networking technologies. Provide end-user support…
January 10, 2025
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II – MSP Location: Lake Dallas, TX Salary: $60,000 – $70,000 Key Responsibilities Provide Tier II support, troubleshooting escalated technical issues. Configure and install computer systems and Windows servers. Perform M365 and Azure migrations, including Intune and MDM deployments. Support virtualization projects using Hyper-V and VMware. Maintain and upgrade customer networks,…
Systems Administrator – Managed IT Services (MSP)
Senior Support Engineer – IT Services Location: Columbia, MD Salary: $90,000-$120,000 Key Responsibilities Configure, troubleshoot, and maintain server operating systems, backups, and Active Directory. Handle escalated Tier 2 technical issues across hybrid environments. Work with Azure, Intune, SharePoint, and Entra ID for enterprise solutions. Configure and support firewalls, routers, and networking technologies. Provide end-user support…
Level 2 Support Engineer – Wireless Networking
Level 2 Support Engineer – Wireless Networking Location: Sayreville, NJ (In-office for training, hybrid after 3-6 months: 2 days WFH, 3 days in-office) Salary: $65,000 – $80,000 Responsibilities Troubleshoot and manage wireless LAN/WAN and wired networks. Configure switches, routers, firewalls, VLANs, and VPNs. Ensure network security and resolve advanced technical issues. Support and optimize network…
Hybrid Senior System Engineer L3 – MSP
Hybrid Senior System Engineer L3 – MSP Job Duties: Provide technical expertise to align VMware Best Practices with company’s existing IT policies, workflows, and procedures in design process Designing and implementing, migrating and supporting Windows, VMware/Hyper-V server networks Maintaining and improving the technology infrastructure of our company, working closely with our team of L2 engineers…
MSP Service Delivery Manager – Hybrid
MSP Service Delivery Manager – Hybrid Responsibilities: Help lead and prioritize the support team’s workload Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor team…
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