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Senior System Administrator Level 3 (MSP)
Senior System Administrator Level 3 (MSP) Responsibilities: Lead cloud migration projects and infrastructure improvements. Implement Microsoft 365 and Azure solutions, including Endpoint Manager (Intune), Defender ATP, and Sentinel. Transition applications and services from on-premises to Azure cloud environments. Develop and maintain cloud monitoring tools for automation and efficiency. Stay current with Microsoft cloud technologies and…
April 25, 2025
IT Service Desk Technician Level 1.5 (MSP)
IT Service Desk Technician Level 1.5 (MSP) Requirements: 1+ years of help desk or network support experience (MSP experience required). Strong proficiency with Windows 10, 11, Microsoft 365, and Active Directory. Experience with DNS/DHCP troubleshooting and hardware staging/deployment. Hands-on experience with desktop and software support. Willingness to travel to client sites within NYC. IT Service…
IT Help Desk Manager (Managed Services)
IT Help Desk Manager (Managed Services) Daily Tasks: Manage and prioritize all incoming help desk tickets to ensure timely and effective resolution Serve as the primary point of contact for escalations and client communication Monitor dashboards, email queues, and technician workloads to ensure SLA compliance Coordinate the day-to-day activities of the technical support team Provide…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr System Administrators,…
IT Helpdesk Support Tier 1 (MSP)
IT Helpdesk Support Tier 1 (MSP) Responsibilities: Provide level 1 support for all client tickets. Provide level 2 support when possible by ability. Troubleshoot & Administer O365 Manage accounts in active directory for various clients Provide desktop support Work along side senior engineers for exposure to project based work IT Helpdesk Support Tier 1 (MSP) Requirements: …
IT Project Engineer (Tier 2.5)- Managed IT & Cloud Projects
What You’ll Be Doing: Own and deliver technical projects independently or alongside a senior engineer Serve as the lead or secondary resource depending on project scope and complexity Collaborate with the Project Design Desk and fellow engineers to scope, validate, and execute new deployments Provide occasional mentorship or assistance to junior team members on escalations…
Business Development Representative – IT Services (MSP)
Why Join Us? We’re a fast-growing Managed Service Provider (MSP) with a proven track record—doubling revenue year over year since 2021. We provide enterprise-level IT solutions to small and mid-sized businesses with a commitment to responsiveness, security, and client satisfaction. As part of our growth, we’re building a lean, high-performance sales team—and this is your…
IT Services Sales Representative – MSP
What You’ll Do: Identify and generate new business opportunities for managed IT services, cloud solutions, cybersecurity, and support plans Build relationships with small to mid-sized businesses in the NYC metro area Conduct client discovery to understand their IT pain points, challenges, and growth goals Work closely with technical engineers to tailor solutions and build proposals…
Technical Account Manager – MSP (Client Technology Advisor)
Technical Account Manager – MSP (Client Technology Advisor) Location: Baltimore/Washington Metro Area (Hybrid) Salary: $80,000-$90,000 + Benefits What You’ll Do Client Technology Alignment: Conduct regular assessments, document client environments, and ensure systems align with best practices. Technology Roadmaps: Work with vCIOs and Client Success teams to develop strategic IT roadmaps based on client needs. Consulting…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
System/Network Solutions Architect – MSP
System/Network Solutions Architect – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation. Provide recommendations…
Systems Engineer – Hybrid Workplace
Systems Engineer – Hybrid Workplace Responsibilities: Execute server, cloud, and system setup/configurations assigned Administer and support client workstations, Windows servers, and other network infrastructure such as switches, firewalls, WAP’s, VPN, printers, and more Handle escalations from Service Desk as required Provide timely updates to clients and internal teams regarding project status Build & Administration of…
System Engineer/ Project Engineer (MSP)
System Engineer/ Project Engineer (MSP) Responsibilities: Lead solution designs, consultations, migrations, relocations, administrations, and troubleshooting for SMB clients Lead Projects such as designing networks autonomously Complete server management/deployments Complete Azure build outs and migrations Complete O365 migrations from Exchange System Engineer/ Project Engineer (MSP) Experience: Previous experience working for a Managed Service Provider is REQUIRED Experience with…
Service Delivery Manager – Managed Services
Service Delivery Manager – Managed Services Responsibilities: Help lead and prioritize the support team’s workload. Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor team…
Junior Sales Representative – MSP / IT Services
What You’ll Be Doing Lead Generation: Reach out to prospective clients via phone, email, and local outreach to introduce managed IT and project-based services Lead Nurturing: Follow up with warm leads passed from an outsourced cold caller and schedule discovery meetings Networking: Attend local events, meet business owners in NYC/NJ, and build new relationships in…
April 24, 2025
Junior IT Support Specialist (MSP)
Key Responsibilities: Provide end-user support across various platforms, including M365 suite, Windows Server, and Azure AD, while also assisting with Mac and Adobe applications. Engage directly with clients, including C-level executives, to address their IT needs. Utilize tools like PCmover Professional, Autotask, N-able for ticketing and RMM, and Acronis for backup solutions. Assist with network…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
Technical Account Manager (Managed Services)
Technical Account Manager (Managed Services) Day to Day: Build and maintain strong, long-term client relationships to ensure retention and satisfaction Act as the primary point of contact for clients regarding all technical and service delivery matters Advise clients on IT strategy, infrastructure planning, and emerging technology trends Lead regular business review meetings to present insights,…
April 23, 2025
IT Helpdesk Technician (ConnectWise)
IT Helpdesk Technician (ConnectWise) Key Responsibilities: Configure Microsoft 365 and Exchange clients. Install and troubleshoot MS Office Suite applications. Manage user accounts, permissions, and backups. Support Windows desktop operating systems and troubleshoot TCP/IP issues. Work with routers, firewalls, and email applications. IT Helpdesk Technician (ConnectWise) Qualifications: 1+ years of experience with a Managed Service Provider…
April 22, 2025
IT Senior Engineer- MSP
Key Responsibilities: Configure and install Windows servers and various computer systems. Lead migrations for M365 & G-Suite. Design and implement Azure build-outs and migrations. Troubleshoot and manage SharePoint migrations. Virtualize using Hyper-V or VMware, including setting up new infrastructure and performing P2V migrations. Install and maintain security tools, policies, and procedures. Design, configure, maintain, and…
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